• Select one of the alternate user names that appear or type another user name.
I cannot remember the password for my BlackBerry email address
You can request to have your password sent to your BlackBerry® device.
From the email setup application on your device
1.
In the email setup application, on the Change Password screen, click
Forgot Password?
.
2. Type the answer to your secret question.
3. Click
OK
.
4. Click
OK
.
From the browser on your device
1.
On the BlackBerry Internet Service web site, complete one of the following actions:
• On the Password Verification web page, click
Forgot Password?
• On the Change Password web page, click
Forgot Password?
2. Type the answer to your secret question.
3. Click
Submit
.
4. Click
OK
.
From the browser on your computer
Note:
Depending on your messaging service plan, this feature might not be supported.
1.
On the BlackBerry Internet Service web site, in the left pane, click
Email Accounts
.
2. Click the
Edit
icon beside your BlackBerry email address.
3. Click
Forgot your password? Send it to your BlackBerry device.
4. Type the answer to your secret question.
5. Click
Send
.
I cannot reply to or forward an email message
Note:
Depending on your messaging service plan, this feature might not be supported.
The email message that you are trying to reply to or forward might be more than 30 days old. After 30 days, email messages remain on your
BlackBerry® device, but you cannot reply to or forward them.
Try one of the following actions:
• If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of
email messages that you send or receive on your device to another email address, and then reply to or forward the email message from
that email account.
• If the email message is not from your BlackBerry email address, access your email address from a computer and reply to or forward
the email message from there.
User Guide
Setting up a BlackBerry email address
16
