•
Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
Email is not reconciling over the wireless network
Try the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network.
•
Verify that wireless email reconciliation is turned on.
•
Reconcile email manually. On the Home screen, click the
Messages
icon. Press the
key >
Reconcile Now
.
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and
MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize
calendar data. For more information, see the Help in the BlackBerry Desktop Software.
The time on my device is incorrect
1.
On the Home screen or in the
Applications
folder, click the
Clock
icon.
2. Press the
key >
Set Time
.
3. Try one of the following actions:
•
If the Set Time field is set to Automatic, press the
>
Update Time
.
•
If you have traveled to a different time zone, set the
Time Zone
field to display the correct time zone.
•
If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need
to update the time zone data on your BlackBerry® device. To update the time zone data, press the
key >
Get Time Zone
Updates
. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser
service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more
information, contact your administrator.
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• Verify that the time on your device is synchronized with the network time.
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting
to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
User Guide
Quick Help
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