Blackberry BBE100-2 User Manual Download Page 37 | Manualshive

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37

User guide

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Type

task

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Tasks

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Troubleshooting: BlackBerry Device Search

I can't find an email using the BlackBerry Device Search app

The BlackBerry Device Search app only searches email that is in the BlackBerry Hub. To learn how to add email accounts

to the BlackBerry Hub, read the

Help for the BlackBerry Hub

.

About the Google™ app and Now on Tap

The Google™ app provides useful information when you need it through Google Now™ cards. Google Now™ cards contain

personalized info, such as weather updates for your location, or directions to the next event on your agenda.
Now on Tap extends the features of the Google™ app to show you relevant information based on the app that you're using.

For example, if you and a friend are using BBM to discuss meeting at a restaurant, Now on Tap can provide a card with

ratings for the restaurant or directions to the restaurant. After you set up Now cards in the Google™ app, you can touch and

hold to access Now on Tap.
For more information about the Google app and Now on Tap, see

Help for the Google app

.

Location services and Google Maps

About location services

You can turn on location services so that location-based applications and services, like Google Maps™, can find your

location. Location-based applications can use GPS technology and other positioning information to provide you with

information, such as driving directions.
From the Location settings screen, you can also see the apps that are using location services. If you decide that you don't

want an app to know your location, you can turn off location permissions for that app. For more information about turning

app permissions on or off, see the help for

Turn location services on or off

1. Swipe down from the top of the screen.
2. Tap >

Security & Location

>

Location

.

3. At the top of the screen, turn the switch on or off.

Applications and features

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Summary of Contents for BBE100-2

Page 1: ...User Guide BBE100 2 BBE100 5 ...

Page 2: ...stures 9 Keyboard 12 Apps widgets and shortcuts 14 Personalizing your device 17 Phone and voice 18 Phone icons 18 Find your own phone number 18 Change your ringtone 19 Making calls 19 Receiving calls 20 Blocking calls 22 Add a contact or number to your speed dial list 23 Call waiting and call forwarding 23 Start a conference call 24 LTE calling 25 Wi Fi calling 26 Voicemail 27 Applications and fea...

Page 3: ...39 Settings 41 Change your device settings 41 Customize the quick settings menu 41 Notifications 41 Storage space and media cards 46 Connections 49 Battery and power 66 Display 70 Convenience key 73 Accounts 74 Accessibility 75 Users 77 Backup and reset 79 Update your device software 82 Security 83 Locks passwords and protecting your data 83 Finding and protecting a lost device 90 Security setting...

Page 4: ...cs Your device at a glance USB Type C Convenience key Power key Volume up down key Microphone Notification LED Sensors Receiver Recents key Speaker Space key Fingerprint sensor Speed key Front camera Headset connector Back key Home key Microphone ...

Page 5: ... Release the tray by pushing the tip of the tool provided in the box into the hole on the right side of your device If you don t have the tool that came with your device you can also use a paper clip WARNING Do not insert the SIM tool into the hole located at the top of the device as this is a microphone If inserted this may cause damage to your device 2 Pull out the tray completely and set it on ...

Page 6: ...d microSD card 1 Release the tray by pushing the tip of the tool provided in the box into the hole on the right side of your device If you don t have the tool that came with your device you can also use a paper clip 2 Pull out the tray completely and set it on a flat surface 3 Hold the media card so that the metal contacts are facing away from you Align the notch on the media card with the notch i...

Page 7: ...7 User guide 4 Put the media card in the tray 5 Push the tray back into the slot Charging the battery Connect the battery charger to your phone and power source respectively Setup and basics ...

Page 8: ...ce tap Power off To turn your device off and then on again tap Restart Turn off the screen Press the Power on off key on the right side of your device To turn the screen back on press the Power on off key or tap the screen twice Move between home screens You can move between your home screens with a gesture on the screen On the screen swipe left or right Get around with navigation buttons No matte...

Page 9: ...r device Tap the screen twice Select items Do any of the following To select an item tap it If the item can be opened it opens To select multiple items such as photos that you want to share or email messages that you want to delete touch and hold one item then tap additional items To clear an item tap it again Setup and basics ...

Page 10: ...s for example email messages and text messages at any time Swipe down from the top of the screen Tap a notification to open it or pull down to see more notifications Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi Fi and airplane mode Swipe down from the top of the screen once using two fingers or twice using one finger Setup and basics ...

Page 11: ...creen brightness Drag the slider handle to the right or left Zoom in to or zoom out from the screen If you want to see something in more detail such as a photo or part of a map you can magnify the image To zoom in slide two fingers apart To zoom out slide two fingers together Tip In some cases you can tap twice to zoom in or zoom out Setup and basics ...

Page 12: ...switch the cursor Delete a word Quickly swipe left on the keyboard to delete a word Type faster with suggested words Suggested words appear while you type They can appear above the keyboard or above a letter To use a word you can swipe up on the keyboard or flick the word up onto the screen Type an alternate character or word You can type an alternate character or word variant depending on the inp...

Page 13: ... off Turn on the switch beside each input language that you want to use 2 To switch between input languages while you type press and hold the Space key and tap one of your previously selected input languages 3 To switch to the last input method that you used on the touch screen keyboard swipe right across the Space key or on the physical keyboard press the alt key and enter key For stock applicati...

Page 14: ...n 2 Tap Shortcuts gestures Customize the currency key Currency 3 Tap one of the custom key options to set it as Currency Ctrl Notification tray Language switch or Shift If you have set the key as the Currency key you also can change the type of currency used 1 Swipe down from the top of the screen 2 Tap System Languages input Keyboard settings BlackBerry Keyboad Advanced Currency key 3 Tap one of ...

Page 15: ...CUTS 3 Touch and hold an app a widget or a shortcut and then release your finger when the home screen appears After you add a shortcut to your home screen you might be prompted to set up the shortcut For example if you add the Contact shortcut you must tap the contact that you want to send an email to Sort your apps You can sort your apps in the Apps list in several different ways Default The ten ...

Page 16: ...pop up widget on the app icon swipe up or down In the upper right corner of the widget tap Turn off Pop up Widget To turn off all pop up widgets touch and hold an empty area of the screen and then tap Clear the Pop up widgets checkbox Change the shortcuts that you access with Keyboard shortcuts You can change the shortcuts that you access with the Keyboard shortcuts For example you can set up a ke...

Page 17: ...you can do either of the following while running any other app Short press the key and C key at same time to launch Calendar Long press the key and C key at same time to enter Contacts Personalizing your device Learn how to personalize your device and make it uniquely yours For example you can change your ringtone or set a picture as your wallpaper Change your device settings Change your ringtone ...

Page 18: ... a one way camera video call Swap the calls Merge calls to start a conference call Split a conference call into multiple calls Find your own phone number 1 Swipe down from the top of the screen 2 Tap System About phone Status SIM Status My phone number Your phone number appears at the bottom of the screen If it doesn t appear your service provider might not have added your phone number to your SIM...

Page 19: ...from the Google Play store first Making calls Make a call 1 In the Phone app tap 2 Enter the number 3 Tap Call a recent number 1 In the Phone app tap 2 Beside a name or number tap Call a contact 1 In the Phone app tap 2 Tap a contact 3 Tap the number that you want to call Tip To send a text message to a contact tap beside the number Speed dial a contact For more info about speed dialling see Add a...

Page 20: ...tory OK Receiving calls Answer or dismiss a call 1 If your device is locked Swipe up to answer a call Swipe down to reject a call 2 If your device is unlocked in the call notification window tap ANSWER or DECLINE 2 When Settings Accessibility Power key ends call is turned on press the Power key to dismiss the call Send a quick response to a caller You can send a caller a brief text message instead...

Page 21: ...r device from vibrating After you silence the ringtone you can still answer or decline the call When you receive an incoming call press the Volume key Move a call from your headset to your device When you have a Bluetooth headset connected to your device incoming calls are automatically received on your headset You can manually move the call back to the device 1 While on a call tap 2 Do one of the...

Page 22: ...p of the screen once using two fingers or twice using one finger 2 Tap Do Not Disturb Priority only 3 Tap MORE SETTINGS Priority only allows Calls From contacts only Note By default Priority only mode lasts for one hour To change how long it lasts swipe down from the top of the screen once using two fingers or twice using one finger Tap Do not disturb Priority only To increase how long the mode st...

Page 23: ... the picture or letter beside a contact s name 3 Tap Remove a contact or number from your speed dial list 1 In the Phone app tap 2 Touch and hold the contact you want to remove 3 Drag the contact over Remove Release your finger Call waiting and call forwarding Turn call waiting on or off Depending on your service provider this feature might not be supported 1 In the Phone app in the upper right co...

Page 24: ...second call do one of the following To put the first call on hold and answer the second call swipe up to answer a call To end the first call and answer the second call swipe up 2 Tap to switch the first call and the second call 3 To merge both calls and start a conference call tap To add more people to the conference call repeat steps 1 and 3 Make another call while already on a call When you make...

Page 25: ...ice provider 1 Swipe down from the top of the screen 2 Tap 3 Depending on the available options tap Network Internet BBE100 5 SIM cards Cellular network Cellular networks IMS settings 4 Turn on the Voice over LTE or LTE video calling switch Make an LTE video call If your service provider supports LTE video calling you can make a video call to contacts who have this feature 1 In the Phone app do on...

Page 26: ...l Wi Fi calling If supported by your Service Provider Turn on Wi Fi calling Your device might be able to make and receive calls over Wi Fi networks even if you have limited or no cellular network coverage Depending on your service provider this feature might not be supported Contact your service provider for more information 1 Swipe down from the top of the screen 2 Tap Network Internet Wi Fi call...

Page 27: ... number field is blank tap Voicemail number and then enter your voicemail access number If you don t have a voicemail access number contact your service provider To call your voicemail from the Phone app touch and hold 1 key Visual Voicemail Visual Voicemail is another way to access and manage your voicemail In an app you can see and scroll through your messages on your device Some Visual Voicemai...

Page 28: ...hortcuts to the favorites tray 1 If the favorites tray is full touch and hold one of the apps or shortcuts in the tray Drag it to a spot on the home screen 2 Touch and hold the app or shortcut that you want to add and then drag it to the favorites tray Add a home screen You can add as many home screens as you want to organize your apps widgets and shortcuts 1 On the home screen touch and hold the ...

Page 29: ...reen Organize apps and shortcuts into folders 1 On the home screen touch and hold an app or a shortcut 2 Drag the app or shortcut on top of another app or shortcut that you want to include in the same folder 3 To name the folder tap the folder Tap New folder and then enter a name Change how you view your recent apps and screens When you tap you see a tiled view a masonry view or a rolodex view of ...

Page 30: ...Messages app on your device to send receive and manage text messages including SMS and MMS messages Send a text message 1 In the Messages app tap 2 In the To field enter a mobile phone number or start typing a contact s name Tip tap or to switch between your contacts list and the keyboard 3 After entering a mobile phone number tap Send to XXX 4 In the Text message field type your message and then ...

Page 31: ... of the following To archive a conversation tap To return the archived conversation to your message list touch and hold the conversation and then tap To delete a conversation tap To add a contact tap To block a number tap Search for messages in the Messages app You can easily search the Messages app for items such as a contact phone number or message 1 In the Messages app tap 2 In the Search field...

Page 32: ...vate capture photos Review private capture photos 1 Tap Locker 2 Enter security validation for example your password or fingerprint 3 Tap Gallery all private capture photos are saved here Clock Setting the alarm clock Set an alarm 1 In the Clock app tap To set an existing alarm tap the time shown on the alarm To create a new alarm tap 2 To adjust the alarm time tap the hour or minute Touch and hol...

Page 33: ... to go off are indicated by a letter inside a white circle 4 To add or remove a day tap its letter Set the snooze length By default the alarm snoozes for ten minutes 1 In the Clock app tap Settings Snooze length 2 Slide your finger up or down over the numbers 3 Tap a time Set the silence time By default the alarm is silenced after ten minutes 1 In the Clock app tap Settings 2 Tap Silence after 3 T...

Page 34: ... to the location that you want to remove 3 Tap Switch to night mode You can dim your screen and keep the time displayed like a bedside clock by switching to night mode In the Clock app do one of the following 1 Tap Screen saver 2 Touch anywhere on the clock screen to release screen saver mode Change the clock style To view the clock in either digital or analog format in the Clock app tap Settings ...

Page 35: ...ories To look for a specific type of file you can specify categories to include in searches For example if you are looking for a song you can clear all of the categories except Music 1 In the BlackBerry Device Search app tap Search categories 2 To choose which categories to include in searches turn on or off the switch 3 Tap Tip The Extended Search category searches Internet results cloud apps suc...

Page 36: ...our device 1 In the search field type a command 2 From the results tap instant actions column menu Make a call You can call a contact or dial a phone number right from the search field Type phone dial or call and then select Make a call to enter a contact name or phone number Send an email Type email or mail and then select Send an email to enter an email address Send a text message Type either sm...

Page 37: ...ide a card with ratings for the restaurant or directions to the restaurant After you set up Now cards in the Google app you can touch and hold to access Now on Tap For more information about the Google app and Now on Tap see Help for the Google app Location services and Google Maps About location services You can turn on location services so that location based applications and services like Googl...

Page 38: ... 2 Tap Security Location Location Mode 3 Tap an option Turn Location History on or off Location History is a Google service that creates a private map of where you go with your device and uses the map to give you useful information such as commute predictions and more relevant search results 1 Swipe down from the top of the screen 2 Tap Security Location Location Google Location History 3 If neces...

Page 39: ... as a list or as thumbnails Sort files by name date or size etc Printing Print from your device You can print webpages photos documents and more from your device using compatible Wi Fi or Bluetooth enabled printers and printers connected to your computer Not all applications support printing 1 In an app tap Print Depending on the app this option might appear in a different location or might be cal...

Page 40: ...rinter automatically If your device can t find your printer you might be able to add it manually 1 Swipe down from the top of the screen 2 Tap Connected devices Printing 3 Tap the printer service for the printer that you want to use If the printer service is turned off turn it on 4 Tap Add printer 5 Follow the instructions on the screen Printing using Google Cloud Print You can use Google Cloud Pr...

Page 41: ...fault quick settings Notifications Manage your notifications Notifications let you know about new messages calendar events app updates and more When you receive a notification an indicator appears in the upper left corner of the screen Check and open your latest notifications 1 Swipe down from the top of the screen with one finger 2 If necessary pull down to see more notifications 3 Tap a notifica...

Page 42: ... turn off notification sounds for new emails open BlackBerry Hub open the Settings screen and change the notification settings for your email account Change the default notification sound The default sound only applies to apps that are set to use the default 1 Swipe down from the top of the screen 2 Tap Sound Default notification sound 3 Tap a notification sound 4 Tap OK To turn sounds on or off f...

Page 43: ...n use priority only mode to receive the notifications that are most important to you while keeping everything else silent 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap Do not disturb Priority only More settings Priority only allows 3 Choose the types of notifications you want to keep on Turn off all sounds and notifications except calls 1 Swipe down...

Page 44: ...turn on the Allow interruptions switch To receive notifications from an app when Do Not Disturb is set to Priority Only turn on the Override Do Not Disturb switch Change how notifications are displayed on your lock screen You can customize your settings so that only the notifications that you want to see show up on the screen when your device is locked Note Settings that you choose for the lock sc...

Page 45: ... to turn off the tab swipe down from the top of the screen Tap Display and then turn off the Productivity tab switch View productivity information and open apps 1 Swipe on the tab toward the center of the screen 2 Tap an app icon such as Calendar or Contacts 3 Do any of the following To see more details about an item tap the notification To open the app associated with the notification tap More or...

Page 46: ...e your finger left or right on the Height slider To adjust the transparency of the tab slide your finger left or right on the Transparency slider Tip By default the tab is centered on the side of your screen but you can move the tab up or down along the edge of the screen Touch and hold the tab and drag it to your preferred spot Release your finger to place the tab Storage space and media cards Ma...

Page 47: ...ce s storage space by up to 256GB Using a media card can also help increase the performance and power efficiency of your device and can allow you to transfer your data from your current device to another device that supports media card transfers To use a media card with a capacity greater than 32GB you must download Microsoft exFAT Technology for BlackBerry to install the driver A notification app...

Page 48: ... the slot Check how much storage space is free 1 Swipe down from the top of the screen 2 Tap Storage 3 If necessary tap Internal shared storage 4 To see more details about an item in the list tap the item For example to see which apps are using the most storage space tap Other apps Free up storage space You may notice slower performance on your device if its internal storage space is full or almos...

Page 49: ...mputer 5 Go to the files or folders that you want to copy 6 Drag and drop the files or folders into the desired location on your computer 7 If necessary before disconnecting your device right click your device s drive on your computer screen Click Eject Change how your device connects to your computer Each time you connect your device to your computer by default your device connects in charging mo...

Page 50: ...he connection Your device is connected to a Wi Fi network but there is no Internet connectivity Your device will use the cellular network instead Your device is connected to a VPN Your device is in airplane mode and all of your wireless network connections are turned off You can turn on Wi Fi or Bluetooth technology but not your connection to the cellular network There is no SIM card in your devic...

Page 51: ...check with your service provider before you travel Connect to the cellular network To connect to the cellular network airplane mode must be turned off Your device is designed to connect automatically to your service provider s cellular network after you insert your SIM card into your device If your device doesn t connect automatically you can manually select the cellular network 1 Insert your SIM ...

Page 52: ... more information contact your service provider 1 Swipe down from the top of the screen 2 Tap Network Internet BBE100 5 SIM cards Cellular network Cellular networks 3 Tap Data services while roaming 4 Do one of the following To turn off data services tap Off To receive a prompt before using data services while roaming tap Prompt To turn on data services while roaming tap On Change the APN settings...

Page 53: ...rrectly in your device Please see Insert the SIM card Wi Fi network A Wi Fi network connection allows your device to use data services but unlike using the cellular network using Wi Fi doesn t add charges to your data plan When you connect to a Wi Fi network your device saves the network information The next time your device is within range of the saved Wi Fi network and Wi Fi is turned on your de...

Page 54: ...ty type 7 If necessary tap Advanced options and specify additional information 8 Tap Save Connect to a Wi Fi network using a proxy You can connect to any Wi Fi network using a proxy You must be within range of the Wi Fi network to change the proxy settings 1 Swipe down from the top of the screen 2 Tap Network Internet Wi Fi 3 Turn on the switch 4 Touch and hold a network 5 Tap Modify network 6 Tap...

Page 55: ...onnections You can change advanced settings for your Wi Fi connections For example you can set whether your Wi Fi connection remains active when your device sleeps and you can change the Wi Fi frequency band You can also find the Media Access Control MAC address and IP address for your device 1 Swipe down from the top of the screen 2 Tap Network Internet Wi Fi 3 If necessary turn on the switch 4 T...

Page 56: ...mode is turned off If mobile hotspot mode is on your device can t connect to a Wi Fi network Swipe down from the top of the screen Tap Network Internet Tethering Mobile Hotspot Check that the Mobile Hotspot switch is turned off Unplug your modem or router for 15 seconds and then plug it in again Try connecting your device to another Wi Fi network at another location If you can connect to another W...

Page 57: ...he switch To turn off Bluetooth technology turn off the switch Pair and connect your device with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to 1 Swipe down from the top of the screen 2 Tap Connected devices Bluetooth 3 To pair the devices in the Available devices list tap the device name and complete the instructions on the scr...

Page 58: ... change 4 Make your changes 5 Tap OK Delete a paired Bluetooth enabled device If you no longer want to connect to a Bluetooth enabled device you can delete the device from the list of paired devices 1 Swipe down from the top of the screen 2 Tap Connected devices Bluetooth 3 Tap beside the device you want to disconnect 4 Tap FORGET View a list of files you received over Bluetooth 1 Swipe down from ...

Page 59: ...abled device such as a keyboard or mouse Human Interface Device over Gatt Profile HOGP This profile allows you to connect your device to a Bluetooth Smart device such as a keyboard or mouse Message Access Profile MAP This profile allows a car kit to access text messages SMS and MMS on your device and lets you browse and read the text messages If supported by the car kit you can also delete compose...

Page 60: ...test software version For more information about your car kit s software version see the documentation that came with your car kit Move your device to another location in your vehicle or turn your device to face another direction The location of your device s antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection NFC NFC is a short range wireless technology tha...

Page 61: ...vice using a USB cable or if both devices are Bluetooth enabled you can use Bluetooth technology instead Additional charges might apply for using Internet tethering Mobile hotspot When you use the mobile hotspot feature your device becomes a wireless access point for other Wi Fi enabled devices to connect to and access the Internet For the best performance plug your device into a battery charger a...

Page 62: ...se Internet tethering Check that your device is connected to the cellular network Check that data services are turned on Swipe down from the top of the screen Tap Network Internet Data usage Confirm that the Cellular data switch is turned on Check that your wireless service plan is set up to use Internet tethering If your wireless service plan supports Internet tethering while roaming check that d...

Page 63: ...ity and data management policies for the private network protect your data Before you can connect to a VPN you must add a VPN profile Only the device owner can add and manage VPN profiles on your device You might also need to install a VPN app on your device For more information contact your administrator or download a VPN app from the Google Play store Add a VPN profile Before you can add a VPN p...

Page 64: ...ceive text messages SMS or MMS about possible threats to safety in your area For example you might receive messages with information about severe weather a missing child or a national emergency For more information contact your service provider or administrator Change the settings for emergency broadcast messages Depending on your region some settings might not be available 1 Swipe down from the t...

Page 65: ...lue beside the time period To check how much data an app used view the value beside the app name To check how much data each user profile set up on the device used tap a user profile To check how much data you used during a time period other than the current one tap tap a date Tip You can close some apps to help reduce your data usage Change when you get notified about data usage Your wireless ser...

Page 66: ... and prevent your device from downloading large files when it s connected to certain Wi Fi networks 1 Swipe down from the top of the screen 2 Tap Network Internet Data usage Network restrictions 3 Tap a network name Troubleshooting Device temperature Some of the following usage examples may raise the device temperature Continuous wireless data transfer such as application upgrade though Wi Fi teth...

Page 67: ...e turned off for extended periods when the battery power level is low If you plan to store your device for an extended period partially charge the battery and put the device in a cool dry place Battery and charging icons The battery power level icons appear at the top of the screen Icon Description The battery is charging The battery is fully charged and still connected to a power source The batte...

Page 68: ...gs to extend battery life Swipe down from the top of the screen Tap and then change any of the following settings Turn off network connections that you aren t using When your device is outside a wireless coverage area you can turn off your cellular network or Wi Fi connections so that your device doesn t search for a wireless network signal continuously In the device s settings do any of the follo...

Page 69: ...gs tap Battery Battery saver 2 Turn on the switch 3 To turn on Battery saver automatically when your device is low on battery power tap Turn on automatically Tap a percentage Turn on battery optimization By default Battery optimization is turned on for most apps and features If you turned off Battery optimization for an app you might want to turn it back on again at least until you have a chance t...

Page 70: ... must be connected to the Internet 1 Swipe down from the top of the screen 2 Tap System About phone Legal information BlackBerry Display Change your wallpaper Add your favorite photo to the home screen of your device 1 In the Photos app tap a picture 2 Tap Use as Wallpaper 3 Slide your fingers apart or together to zoom in or zoom out 4 Tap Set wallpaper Tip To change your wallpaper touch and hold ...

Page 71: ...rotation Choose whether or not your screen rotates when you turn your device 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap or Note If you don t see the rotation icons tap Accessibility and turn on the Auto rotate screen switch Set the wait time for sleep mode Set the length of time that your device remains inactive before entering sleep mode 1 Swipe...

Page 72: ...rom the top of the screen once with two fingers or twice with one finger Tap then tap the device you re casting to and tap Disconnect Wallpaper Shuffle Wallpaper shuffle is a new interface to add to the lock screen It s a new lock screen layout design with a new range of extended wallpapers 1 Swipe down from the top of the screen 2 Tap Display Wallpaper Shuffle 3 Turn on On Off switch 4 Tap Catego...

Page 73: ...tap an action then tap CLEAR Advanced profiles for the Convenience key Car profile Press the convenience key to display the following shortcuts automatically when connected to special Bluetooth 1 Tap Car profile 2 Turn on the Car profile switch 3 Tap to the right of Set car Bluetooth 4 Tap to add Bluetooth connections Meeting profile Press the convenience key to display the following shortcuts aut...

Page 74: ...BlackBerry Hub in the BlackBerry Hub tap then click on the symbol to the right of Accounts Complete the instructions on the screen Change the settings for an account 1 Swipe down from the top of the screen 2 Tap Users accounts 3 Tap the type of account and if necessary tap the account 4 Make your changes Note To stop syncing information for all accounts for example to save battery life on the User...

Page 75: ...r size color opacity or font Display features such as color inversion and color correction are applied across all applications The touch hold delay feature lets you increase the length of time for touch responses on the screen Third party keyboards are supported The ability to speak your passwords is included An accessibility shortcut is available that you can use to quickly change your accessibil...

Page 76: ...verts received calls to text The TTY device that you want to connect to your BlackBerry device must operate at 45 45 bps If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your device The adapter end that plugs into the TTY device must be a male three pole mono 2 5 mm headset jack and the end that plugs into your BlackB...

Page 77: ...ates for all users on the device uninstall apps from a user profile and delete a user from the device Guest You can use the guest profile to let someone borrow your device When someone uses the guest profile the device creates a separate space where the guest can download apps take pictures and use other device features Apps and data added to your device by the guest are only available from the gu...

Page 78: ...nstructions on the screen Switch users 1 Swipe down from the top of the screen once using two fingers or twice using one finger 2 Tap user icon 3 Do any of the following tap a user tap a guest Allow access to guest and user profiles when your device is locked Guests and users can access their profiles from the lock screen if you set up your device to allow this feature This feature also lets you a...

Page 79: ...vailable from the list of users When you delete a guest all of the apps and data in the guest space are permanently deleted but the guest profile remains on the device 1 Swipe down from the top of the screen 2 Tap Users accounts Users 3 Do one of the following Beside the user you want to delete tap Remove user DELETE Tap Guest If necessary tap YES CONTINUE Swipe down from the top of the screen Tap...

Page 80: ... copy the files such as pictures and documents to your computer This is a manual process BlackBerry does not provide desktop software for Android devices Use a third party backup service The Google Play store includes many apps that provide backup services BlackBerry cannot guarantee the security or trustworthiness of these apps so use caution when considering a third party backup service Back up ...

Page 81: ... the Back up to Google Drive switch Check which apps are backed up Not all apps opt in to use Android Backup Service to back up application data You can check which apps are backed up in Google Drive In the Google Drive app tap Settings Manage backups Delete your device data with a factory reset Before you switch to a new device or give away your current device you should delete your data A factor...

Page 82: ...wing 1 To update your device software when a notification appears swipe down from the top of the screen using one finger On the system update notification tap Install 2 To update your device software manually Swipe down from the top of the screen tap System System Updates CHECK FOR UPDATES NOW If an update is available tap Restart install Note Major updates can take time to download and install an...

Page 83: ...The more numbers there are in your PIN the more secure your screen lock Pattern A pattern is a continuous line that connects four or more dots on a grid You trace your pattern to unlock your device Swipe A swipe gesture can unlock your device Smart Lock The Smart Lock feature lets you set up your device to remain unlocked when it s connected to a trusted Bluetooth enabled device or NFC enabled dev...

Page 84: ...ame Google account information that was set up on the device before it was reset To use the factory reset protection feature you must set up a screen lock and you must add your Google account to your device Set up or change a screen lock Locking your device can help prevent your device from sending accidental messages or pocket dialing Before you can unlock your device and access the data on your ...

Page 85: ...ting a strong password A strong password helps prevent someone else from accessing your information Weak passwords such as 1234 might be easy to remember but they re easier to guess as well To create a strong password avoid using a password with the following characteristics in order of importance Avoid Example Common passwords password Words from a dictionary quarter Combining words from a dictio...

Page 86: ...might need to turn on or set up other features on your device such as Bluetooth technology NFC Google Maps Ok Google voice detection a trust agent or a wireless network connection 1 Swipe down from the top of the screen 2 Tap Security Location Smart Lock 3 Enter your password PIN or pattern and then tap Next 4 Do any of the following To keep your device unlocked when you carry it on your body or i...

Page 87: ...ard you must enter the PIN from the lock screen to use your device 1 Swipe down from the top of the screen 2 Tap Security Location SIM card lock 3 Turn on the Lock SIM card switch 4 Type a PIN and then tap OK To remove the PIN from your SIM card turn off the Lock SIM card switch Type the PIN for your SIM card and then tap OK Change the PIN for your SIM card 1 Swipe down from the top of the screen ...

Page 88: ...f your device data and set up the device again You can typically do this by entering your password PIN or pattern incorrectly ten times Or if you have a remote device management app installed on your device such as the Android Device Manager you can log in to the website and delete your device data If you add your Google account to your device the factory reset protection feature is turned on To s...

Page 89: ...tect your photos apps and sensitive files Set Locker security password To access your Locker you first need to set up security validation 1 Tap Locker 2 Input Enter password 3 Input Confirm password Add fingerprint If you have added fingerprint you can also enter Locker using fingerprint verification 1 Swipe down from the top of the screen 2 Tap Security Location Fingerprint Add fingerprint 3 Plac...

Page 90: ...te device management app set up on your device contact your service provider or your administrator and report that your device is lost or stolen Your service provider can lock your device remotely and delete your data If you use your device for work your administrator might also be able to lock your device and delete your data If you suspect your device was stolen and you locate your device using ...

Page 91: ... you for permission to access certain data or features on your device before it completes an action For example if the BlackBerry Hub wants to access your contacts you can allow or deny the permission request You can also turn a permission on or off at any time although some features of the app might not then be available In some cases turning off a permission can prevent the app from working prop...

Page 92: ...ou should also set up your device to scan for malicious app activity Scan device for malicious activity You can set up your device to scan periodically for malicious activities Your device warns you about potentially harmful app activity 1 Swipe down from the top of the screen 2 Tap Security Location Google Play Protect 3 Turn on the Scan device for security threats switch About screen pinning Scr...

Page 93: ...ystore to the root of the internal storage space on your media card 3 Swipe down from the top of the screen 4 Tap Security Location Encryption credentials Install from SD card Your device only displays certificates and keystores that are not already installed on your device 5 Find and tap the certificate or keystore that you want to install 6 If necessary type the password for the certificate or k...

Page 94: ...EK is preloaded on your device and updates are available from the Google Play store Evaluating how security features are set up on your device DTEK evaluates how or if you have set up security features on your device including screen lock factory reset protection and remote device management DTEK assigns an overall security rating to your device along with a rating for each of the security feature...

Page 95: ...IEEE 802 11a 802 11b 802 11g and 802 11n are trademarks of the Institute of Electrical and Electronics Engineers Inc Wi Fi is a trademark of the Wi Fi Alliance All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the manufacturer website is provided as is ...

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