Q. What types of cooking oils can I use to season my griddle?
A. We recommend the following oils for seasoning purposes: olive oil,
vegetable oil, canola oil, coconut oil, flax seed oil and sesame oil. (Please
reference the Griddle Seasoning Instructions section of the Care &
Maintenance chapter.)
Q. Can I use dish detergent to clean my griddle?
A. Grease cutting dish detergents will erase the seasoning on the griddle and
should not be used after griddle is seasoned. For tough spots use table salt
and hot water and always coat with a thin layer of oil once you are finished
cleaning. (For griddle cleaning instructions, please reference the Cleaning
Your Griddle section of the Care & Maintenance chapter.)
Q. Why does my griddle surface look dull and dry instead of shiny
and black?
A. Seasoning is a continuous process. Over time and the more often you use
your griddle top, the more shiny, black and non-stick it will become.
Q: Can I cut directly on the griddle top?
A: Yes, you can. Cutting on the griddle top will not harm it.
Q. What if my griddle starts to rust?
A. If rust appears on the griddle surface, rub it off with steel wool
or low grit sandpaper and re-season the surface (
youtube.com/
watch?v=thPE2IgnSiI
). Take care to always completely dry your griddle
before storing and keep away from rain and sprinklers. It is also important to
keep your griddle covered. (For proper storage techniques, please reference
the General Care section of the Care & Maintenance chapter.)
For more FAQ’s visit
blackstoneproducts.com/faq
F.A.Q.
OUR CUSTOMER
SERVICE STAFF IS
HERE TO HELP YOU!
For questions regarding your
Blackstone product, or if you need
replacement parts, please register
your griddle at
blackstoneproducts.com/register
and contact us at:
PHONE:
435-252-3030 ext 1
EMAIL:
ONLINE:
blackstoneproducts.com/pages/support
We are pleased to help you with any
questions concerning griddle use,
replacement parts, or your warranty.
Our customer service staff can be
reached Monday through Friday
from 7:00 am to 5:00 pm Mountain
Standard Time.
F.A.Q.
NORTH ATLANTIC IMPORTS LLC
1-YEAR WARRANTY
North Atlantic Imports LLC
warrants to the owner that the
product covered by this agreement
is free from defects in material and
workmanship under normal use and
service for which it was intended
if, but only if, it has been operated
in accordance with North Atlantic
Imports LLC instructions exclu-
sively for domestic use, and not for
private or public club, institutional
or commercial purposes.
North Atlantic Imports LLC’s obliga-
tion under this warranty is limited
to replacing or repairing, free of
charge, any part or parts that may
prove, to the satisfaction of North
Atlantic Imports LLC, to be defective
under normal home use and service
within the following stated periods
of time from the date of purchase;
for one year from purchase, all parts,
finish, and workmanship. Should
any failure to conform to this
warranty become apparent during
applicable warranty periods stated
above, the original purchaser must
notify North Atlantic Imports LLC
of breach of warranty within the
applicable warranty period.
North Atlantic Imports LLC shall
upon notice and compliance by
the original purchaser with such
instructions, correct such noncon-
formity by repair or replacement
of the defective part or parts.
Correction in the manner provided
above shall constitute a fulfillment
of all obligations of North Atlantic
Imports LLC with respect to the
quality of the product.
North Atlantic Imports LLC does
not warrant this equipment to
meet the requirement of any safety
code of any state, municipality or
other jurisdiction, and the orig-
inal purchaser assumes all risk
and liability whatsoever resulting
from the use thereof, whether
used in accordance with North
Atlantic Imports LLC instructions
or otherwise.
This warranty does not cover and is
intended to exclude any liability on
the part of North Atlantic its agents,
servants or employees whether
under this warranty or implied
by law for any indirect or conse-
quential damages for breach on
any warranty. The purchaser must
establish all applicable warranty
periods pursuant to this warranty by
verifying the original purchase date
by producing the dated sales receipt.
This warranty shall not apply to this
product or any other part thereof
which has been subject to accident,
negligence, alteration, abuse, or
misuse or which has been repaired
or altered without North Atlantic
written consent, outside of North
Atlantic Imports LLC factory.
North Atlantic Imports LLC makes
no warranty whatsoever in respect
to accessories or parts not supplied
with it. This warranty shall apply
only within the boundaries of
the Unites States of America.
This warranty gives the original
purchaser specific rights, and the
original purchaser may also have
other rights, which vary from
state to state.
North Atlantic Imports, the manufacturer, will warranty for one year from
purchase all parts, workmanship, and finishes. It will be the manufacturer’s
option as to whether to repair or replace any of the above items. All warran-
ties are limited to the original purchaser only. This warranty does not cover
any liability on the part of North Atlantic Imports, its agents or employees,
for any indirect or consequential damages for breach of warranty. The
purchaser must follow the manufacturer’s usage instructions.
Under no circumstances is the manufacturer responsible for damages from
the failure to operate the cooking station properly. It is the responsibility
of the purchaser to establish the warranty period by verifying the original
purchase date with original sales receipt.
For more detailed explanation of the warranty, read below:
Warranty
Model 1939
| Owner’s Manual |
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