Black Box ServSwitch Wizard SW641A Page 64 User Manual Download

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CHAPTER 6: Troubleshooting

6.5 Shipping and Packaging

If you need to transport or ship your ServSwitch Wizard:

• Package it carefully. We recommend that you use

the original container.

• Before you ship the unit back to Black Box for

repair or return, contact us to get a Return
Authorization (RA) number.

Summary of Contents for ServSwitch Wizard SW641A

Page 1: ...ort 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox co...

Page 2: ...road line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share doz...

Page 3: ...t Packard IBM PC AT PS 2 RS 6000 and ThinkPad are registered trademarks of International Business Machines Corporation Logitech and MouseMan are registered trademarks and Pilot Mouse is a trademark of...

Page 4: ...is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever m...

Page 5: ...rference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off the user is...

Page 6: ...abo s tano mojado o cerca de una alberca etc 6 El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante 7 El aparato el ctrico debe ser montado a...

Page 7: ...s contactos y recept culos donde salen del aparato 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser...

Page 8: ...21 3 3 Connecting Your Devices 22 3 4 Connecting to AC Power Optional 27 4 Configuration 29 4 1 Configuring Your PCs 29 4 2 Configuring the ServSwitch Wizard 30 5 Operation 34 5 1 The Power LED 34 5 2...

Page 9: ...g Disconnected CPU PS 2 Mouse Ports 55 6 2 2 Querying the Switch for Its Firmware Version 60 6 2 3 Resetting the Keyboard and Mouse 60 6 3 Resetting the ServSwitch Wizard Itself 61 6 4 Calling Black B...

Page 10: ...and EIA TIA RS 232 mouse Resolution Up to 1600 x 1200 noninterlaced at up to 100 Hz Maximum Distance Without optional power supply 2 m 6 ft to any attached keyboard monitor and mouse 10 m 32 ft to an...

Page 11: ...s SW642A K 4 Port Channel LEDs Connectors All side mounted 1 HD15 female for monitor attachment 2 6 pin mini DIN female for keyboard and mouse attachment 1 Barrel jack for optional power supply connec...

Page 12: ...rough detachable power cord and IEC 320 inlet to external transformer Output 5 VDC at up to 2 5 A from transformer to Switch Switch draws only 500 mA Consumption 2 5 watts Maximum Altitude 10 000 ft 3...

Page 13: ...itch Wizard and some of the ways those features benefit you Control multiple PCs from a single keyboard monitor and mouse Draws its power from the attached computers and draws so little that even lapt...

Page 14: ...matically restores keyboard and mouse states when channel is changed Supports high bandwidth monitors at resolutions up to 1600 x 1200 pixels Supports keyboard modes 1 2 and 3 as well as both prompt a...

Page 15: ...14 SERVSWITCH WIZARD Power and activity LEDs confirm correct operation standard cable connections make installation easy and inexpensive robust metal case ensures good shielding and video quality...

Page 16: ...vSwitch Wizard Kit you should also have received two product code SW641A K or four SW642A K of each of these 10 ft 3 m PS 2 style three in one CPU Extension Cables for attaching your PC CPUs to the Sw...

Page 17: ...i DIN female to DB9 female mouse port adapters in case your CPUs have the older PC AT style serial mouse ports If you didn t receive everything or if anything arrived damaged contact Black Box right a...

Page 18: ...2 Shared keyboard connector Shared mouse connector Shared monitor connector Power LED Channel LEDs Channel change button also used to enter maintenance mode Option switches Connector for optional powe...

Page 19: ...s power supply contains no user serviceable parts but it does contain parts capable of delivering hazardous electric shocks do not attempt to dismantle it Plug the power supply into a socket outlet c...

Page 20: ...x You do not need to connect a mouse cable or cable strand to a PC CPU if you won t be using the mouse with that CPU If you need to connect the Switch to the 5 pin DIN keyboard port of a PC AT compati...

Page 21: ...lliMouse The Switch supports other Internet mice compatible with the IntelliMouse fitted with a wheel or other scrolling control and sometimes additional buttons including the Logitech Pilot Mouse Log...

Page 22: ...n three button and wheel mice 3 2 Placement The ServSwitch Wizard has been designed to be either set on a desktop or surface mounted close to the computers that it s serving To mount the ServSwitch Wi...

Page 23: ...the appropriate connectors on the Switch s front panel see Figure 2 1 or 2 2 in Section 2 3 If you have had to place the Switch farther from the user equipment than the equipment s native cables will...

Page 24: ...video strand of each cable is molded to the keyboard and mouse strands on either side and the ends of its video strand are one inch 2 5 cm longer than the ends of the other strands so that the weight...

Page 25: ...24 SERVSWITCH WIZARD Figure 3 1 The ServSwitch Wizard cables HD15 Central video strand Keyboard and mouse strands molded to sides Cross section 9 22 9 cm 10 25 4 cm 6 Pin mini DIN 6 Pin mini DIN...

Page 26: ...rom the CPU s or subsidiary Switch s video keyboard and mouse ports to the matching ports on the single master Switch If you ordered just the Switch rather than the Kit the CPU Extension Cables are av...

Page 27: ...pendix for cable guidelines Figure 3 2 Using adapters to connect computers with serial mouse ports or PC AT keyboard ports PS 2 style kbd mouse cable To Switch s CPU port mouse connector 6 pin mini DI...

Page 28: ...s is not receiving enough power or is not operating correctly Depending on the video resolution and cabling distances of your application you might need to get a power supply for the Switch If you can...

Page 29: ...before the Switch the computers might not recognize the presence of the mouse or keyboard The Switch should start operating as soon as you plug in the power supply Watch the Power LED If it lights th...

Page 30: ...main section of the keyboard Do not use the Enter key on the numeric keypad or the extra Enter key found on the main section of some specialized keyboards 4 1 Configuring your PCs Configure your PCs i...

Page 31: ...of the ServSwitch Wizard see Figure 2 1 or 2 2 in Section 2 3 and Figure 4 1 at the end of this section to configure the Switch The Switch comes from the factory preset to default configuration settin...

Page 32: ...ports unless you can set the monitor s power saver timeout to an interval longer than the Switch s autoscan pause time see the entry for position 3 below because if the monitor keeps going in and out...

Page 33: ...32 SERVSWITCH WIZARD 5 Used to reset the Switch see Section 6 3 For normal operation set this switch to OFF 6 Reserved must be set OFF...

Page 34: ...fault Hotkeys CTRL SHIFT Autoscan active ports only default Autoscan all ports Autoscan time 2 seconds default Autoscan time 5 seconds Enable mouse switching of channels default Disable mouse switchin...

Page 35: ...er supply into the Switch and into a working AC the ServSwitch Wizard should steadily light its top panel Power LED and select CPU channel 1 If the Power LED is instead dark or flashing the Switch is...

Page 36: ...5 2 The Channel LEDs When a particular computer channel on the ServSwitch Wizard is selected the correspondingly numbered channel LED on the Switch s top panel lights up This LED will flash when ther...

Page 37: ...cted There is no keyboard or mouse data activity Channel indicator on continuously Channel is selected Data is being received from the keyboard or mouse Channel indicator flashes ServSwitch Wizard is...

Page 38: ...sequence On the 2 port model of the Switch SW641A pressing this button switches from channel 1 to channel 2 or vice versa On the 4 port model SW642A pressing this button once selects the next CPU cha...

Page 39: ...PS 2 mouse connection from a PC while the PC is on Because of the way PS 2 mice communicate the PC will lose mouse function and you will have to reboot the PC to regain normal operation Unplugging a...

Page 40: ...maximum software compatibility 5 5 Keyboard Control Hotkey Commands Including Autoscanning and Screen Blanking You can control several functions on the ServSwitch Wizard such as CPU channel selection...

Page 41: ...nd repeatedly pressing Tab The hotkey commands are summarized below Note that to generate the numeric digits in the commands that contain them you need to press the number keys on the top row of the m...

Page 42: ...ectively of the Switch s configuration DIP switch see Section 4 2 To stop autoscanning simply select a fixed channel using the Switch s top panel channel change pushbutton the keyboard hotkeys or the...

Page 43: ...dress is a series of one digit channel numbers that specify the path to follow to get from the master Switch to the desired CPU channel on the subsidiary Switch For example if you want to access CPU p...

Page 44: ...on a subsidiary Switch connected to port 4 on a master Switch Press and hold Ctrl and Alt press and release 4 press and release 5 release Ctrl and Alt 5 6 Mouse Control Yet another convenient way to...

Page 45: ...shared PS 2 mouse from the ServSwitch Wizard by accident during operation the mouse will not work right when you plug it back in To avoid having to reboot the entire system in this situation the Switc...

Page 46: ...To send video these distances you will absolutely have to use the optional power supply for your cascaded Switches To select channels in cascaded systems you will need to send hotkey commands from th...

Page 47: ...stem with a single scan Cascaded Switches must be scanned individually by pressing Their Hotkeys A at the shared keyboard NOTE It is often possible to include ServSwitch Wizard Pro or ServSwitch Duo u...

Page 48: ...7 CHAPTER 5 Operation Figure 5 1 A typical cascade of two ServSwitch Wizards ServSwitch Wizard A first layer ServSwitch Wizard B second layer 4 3 2 1 4 3 2 1 CPUs CPUs Shared Keyboard Mouse and Monito...

Page 49: ...remedial functions listed in Section 6 2 or reset the Switch itself as described in Section 6 3 If nothing helps call Black Box Technical Support as directed in Section 6 4 If you need to ship your S...

Page 50: ...on that has not been powered down you will need to use the mouse restoration function see Section 6 2 1 Make sure that your computer s software is configured to accept a Microsoft compatible mouse of...

Page 51: ...Problem Just using your mouse normally causes the CPU channel to change unexpectedly Possible Solutions Some cheaper mice are not fully compatible with the ServSwitch Wizard and can lose data which i...

Page 52: ...e cursor pointer jumps around the screen after you disconnect the mouse cable or power down the ServSwitch Wizard Possible Solution If you have disconnected and reconnected a CPU mouse cable or you ha...

Page 53: ...e mouse ports Possible Solutions There are three possible solutions to this problem 1 Use a different type of mouse 2 Connect the Switch to your NT 4 0 PCs through adapters and their serial ports rath...

Page 54: ...at all times in order to keep errors from occurring on the attached CPUs While you re in maintenance mode press the 1 2 3 or 4 key on the shared keyboard not on the numeric keypad or the channel chang...

Page 55: ...this port must be running a text editor or word processor that is ready to accept keyboard input Reset the shared keyboard and mouse see Section 6 2 3 Press the channel change pushbutton on the Switch...

Page 56: ...toration functions The keyboard connection will normally restore itself automatically Let s take this from the top On many PCs mouse movement will be lost if the PS 2 mouse is unplugged and plugged ba...

Page 57: ...e driver was booted The following table may be used as a guide note that the mouse reset functions predict the likely mouse resolution settings but may not restore the speed or sensitivity of the mous...

Page 58: ...the top of the ServSwitch Wizard for five seconds until top panel channel LEDs 1 and 2 are both lit simult aneously The Switch is now in maintenance mode 3 To restore a PS 2 mouse connection type the...

Page 59: ...ut set the Switch for the other data format this time 2 The data packet format might be correct but the ServSwitch Wizard and the CPU might not be correctly synchronized In other words the Switch may...

Page 60: ...itch Wizard for five seconds until top panel channel LEDs 1 and 2 are both lit simultaneously The Switch is now in maintenance mode b To change the mouse synchronization by 1 character type the number...

Page 61: ...yboard the version number will be reported on the CPU screen as three numbers the first of which is the major revision level and the other two of which are the minor revision level For example if the...

Page 62: ...ave been reset the Switch will then be back to operating normally 6 3 Resetting the ServSwitch WIzard Itself The ServSwitch Wizard has a hardware reset function that does not require you to remove pow...

Page 63: ...history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the...

Page 64: ...ckaging If you need to transport or ship your ServSwitch Wizard Package it carefully We recommend that you use the original container Before you ship the unit back to Black Box for repair or return co...

Page 65: ...directly into the relevant ports at the rear of the ServSwitch Wizard If you use a PC AT style keyboard you will need a PC AT 5 pin DIN female to PS 2 6 pin mini DIN male adapter These are readily av...

Page 66: ...onger than 6 ft 2 m unless video quality is not important in your application Good coaxial video cables may be run relatively far with little loss of video quality but the farthest we recommend going...

Page 67: ...pin DIN male These are included with the ServSwitch Wizard Kits and are also available separately as product code FA212 Keyboard and mouse cables such as the keyboard and mouse strands of our CPU Exte...

Page 68: ...de FA314 PS 2 type mouse cables such as the mouse strand of our CPU Extension Cables see Section 3 3 should be no longer than 65 ft 20 m Neither should RS 232 cable if you are using a converter at the...

Page 69: ...Wizard CTS GND DTR DSR CLK DAT GND TXD 5V 12V N C N C N C 9 pin D female plugs into PC serial port DCD TXD 12V RXD RTS RI 1 2 4 3 6 5 2 1 4 3 6 5 9 8 7 Male 5 3 1 6 4 2 Female 6 4 2 5 3 1 1 1 5 5 6 6...

Page 70: ...rom the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept lia...

Page 71: ...NOTES...

Page 72: ...NOTES...

Page 73: ...NOTES...

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