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CHAPTER 6: Troubleshooting
Problem:
Your mouse does not move the cursor/pointer.
Possible Solutions:
If you move the mouse and the channel LED on the
Switch’s top panel does not flash, then the ServSwitch
Wizard is not receiving data from the mouse. Check the
mouse connection to the Switch; if it’s OK, try resetting
the mouse using the reset function (see
Section 6.2.3
)
or removing and restoring power to the Switch. If you
are attempting to connect the Switch to a CPU with a
PS/2 mouse connection that has not been powered
down, you will need to use the mouse-restoration
function (see
Section 6.2.1
).
Make sure that your computer’s software is configured
to accept a Microsoft compatible mouse of the type that
you have connected (PS/2 or RS-232).
Make sure that (a) the mouse and computer were
both connected to the ServSwitch Wizard before any
part of the system was powered up, and (b) the Switch
was powered ON before the attached computer. If
you’re not sure whether this was the case, then (if it’s
possible to do so) power everything down, make sure all
cable connections are correct and secure, power up the
Switch (if you’re using its optional power supply), then
power up all attached computers.
