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CHAPTER 5: Monitoring Devices

Network Statistics

Use the Network Statistics information to view more detailed network statistics that may help troubleshoot
network communication problems. The screen displays the statistics gathered since you last rebooted the unit.

Figure 5-5. Network Statistics screen.

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Summary of Contents for AC1059A

Page 1: ...1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746 Copyright 2007 Black Box Corporation All rights reserved...

Page 2: ...l support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox...

Page 3: ......

Page 4: ...ing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the re...

Page 5: ...u uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los...

Page 6: ...e poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o mue...

Page 7: ...trademark of Linus Torvalds Microsoft MS DOS and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Java is a trademark of Sun...

Page 8: ...rical wire conduit terminals and other electrical facilities Use extreme caution to avoid electrical shock from such facilities and avoid contact with all such facilities Install Ethernet wiring at le...

Page 9: ...ddress Configuration 19 4 2 Configuration Through the RVS Device Setup Wizard 20 4 2 1 Discover the Device 21 4 2 2 Configure Network Settings 22 4 2 3 Configure Remote Video System IP Settings 23 4 2...

Page 10: ...nitoring Capabilities from SNMP 57 5 4 Monitoring Devices from the Command Line 57 6 Administering Devices 59 6 1 Administration from the Web User Interface 59 6 1 1 File Management 59 6 1 2 Backup Re...

Page 11: ...any operating system supporting VNS server application including Windows Linux and other UNIX platforms Macintosh and DOS no RealPort support Network Compatibility 10 100 Mbps switched Ethernet Memor...

Page 12: ...C Virtual Network Computing client software to provide remote access to a computer on the network or Internet This allows the device to communicate with the host PC without changing existing applicati...

Page 13: ...damaged please contact Black Box Technical Support Remote Video System IP Software and documentation CD ROM Terminal block AC power supply 2 3 Hardware Description 2 3 1 FRONT PANEL The Remote Video S...

Page 14: ...for mono microphone input 1 8 connector Used for stereo headphone output unamplified USB Port 1 Status LED Solid red Hardware is initializing Solid green Port is powered on and ready for operation 2...

Page 15: ...nk DB9 Port 1 Use this connector for a serial connection RJ 45 Port 2 Use this connector for a serial connection VGA connector Connect the monitor here Speaker connector This connector is not currentl...

Page 16: ...rial and VGA protocols are encapsulated in IP packets that are transmitted The Remote Video System IP is compatible with standard VGA or SVGA displays and can also be used with an AnywhereUSB network...

Page 17: ...o System IP receives the display data interprets the protocol and sends the output to the attached display A serial bump bar a water resistant keyboard commonly used in restaurants or other keyboard d...

Page 18: ...reted and rendered to the attached VGA display As in the first configuration you can attach a local bump bar or other keyboard device to the Remote Video System IP if desired In this configuration one...

Page 19: ...cables in the elevator car s wiring system Industrial Automation Remote Video System IP provides a solution for areas that don t have a PC but need a display and data entry user station Examples incl...

Page 20: ...k panel see Figure 2 2 2 Connect the serial device s cable to either the DB9 male Port 1 connector or the RJ 45 Port 2 connector 3 Link the display device monitor cable to the VGA connector on the RVS...

Page 21: ...quick automated and complete setup is specially designed for the Windows environments Prerequisites Make sure your installation meets the following requirements Connect the Remote Video System IP to...

Page 22: ...standard protocol Automatic Private IP Addressing APIPA or Auto IP assigns the IP address from the reserved IP addresses in Auto IP Use ADDP or DHCP to find the device and assign it a new IP address...

Page 23: ...mote Video System IP for use as a terminal emulator or for remote access and as needed installs RealPort and VNC server software on your PC or server To run the RVS Device Setup Wizard insert the soft...

Page 24: ...The RVS Device Setup Wizard s Discover Device screen see Figure 4 2 displays a list of RVS devices that the wizard has discovered on the network Double click on the Remote Video System IP you want to...

Page 25: ...ablished for your Remote Video System IP To automatically obtain the IP settings click on Obtain IP settings automatically using DHCP To manually enter the IP settings type in the IP address subnet ma...

Page 26: ...e RVS Display Settings screen Figure 4 4 choose whether you want to use the Remote Video System IP as a terminal emulator or for remote access To use the default configuration settings check the box n...

Page 27: ...own settings The default settings are 9600 bits per second 8 data bits no parity and 1 stop bit with software flow control To use the default value check the box next to Use default configuration sett...

Page 28: ...s and flow control settings for this port via the drop down menus in Figure 4 6 Press Next When using a network connection you must install the RealPort driver software on the host PC or server This w...

Page 29: ...Configure Serial Settings screen Fine Tune Configuration As Needed Later To further configure terminal emulation settings after the wizard completes its serial settings use the Web user interface s T...

Page 30: ...te access Uncheck the box next to Use default configuration settings for this mode of operation and several remote access settings will appear Check the box next to Install the VNC Server software Sel...

Page 31: ...rver software should be installed on the host computer and where it should be installed Once you type in these settings press Next Figure 4 10 appears About the VNC Server Software The software and do...

Page 32: ...eb user interface s Network Settings Network Services Settings page Fine Tune Configuration As Needed Later To further configure remote access settings after the wizard completes the RVS Display setti...

Page 33: ...ce Description field type in a name by which this Remote Video System IP will be known and referred to This Device Description can be particularly useful in installations where Remote Video System IP...

Page 34: ...e 4 12 is displayed while the configuration settings are uploaded to the Remote Video System IP Other messages and wizards may be displayed during this step Click OK on the message boxes and Next on t...

Page 35: ...scribed in Section 4 3 or the command line interface described in Section 4 4 You can also choose to configure another Remote Video System IP using the RVS Device Setup Wizard Click Finish to close th...

Page 36: ...displays Type in the device s user name and password If you do not know the user name and password for the device contact the system administrator who initially set up the device The default username...

Page 37: ...ct Open web interface in the Device Tasks list Figure 4 14 Opening the Web interface 3 By default there is no password authentication enabled for Remote Video System IP There is a single user named ro...

Page 38: ...tration see Chapter 6 Clicking Logout in the Home page s menu logs you out of a Remote Video System IP s configuration and management session It does not close the browser window but takes you to a lo...

Page 39: ...icked the Apply button are reset Online Help Online help is available for all Web user interface screens and for common configuration and administration tasks If you are new to device configuration yo...

Page 40: ...RealPort ports appear to applications on the server as serial ports but the data is redirected over the network to the terminal Terminal emulation settings are configured on two pages Terminal Settin...

Page 41: ...rt 2 NOTE In some environments the keyboard data should not be passed back to the host application over the host connection In this case you can still connect a keyboard to a serial port and simply tr...

Page 42: ...ew line of the screen The CR character makes the cursor return to the beginning of the current line of text The LF character makes the cursor move one line down Some servers only send LF and expect th...

Page 43: ...be mapped to the same set of character codes A key mapping consists of an input sequence of character codes and the output sequence of codes to which they will be converted Generally you would specif...

Page 44: ...address of the VNC server to connect to The VNC server is enabled or disabled on the Network Settings Network Services Settings page Port Type in the network port number to connect to on the VNC serve...

Page 45: ...p to detect when a connection has been lost TCP keep alive parameters such as how often to send them are configured globally 4 3 6 CONFIGURE VIDEO SETTINGS The Video page is used to configure the vide...

Page 46: ...settings Once set static settings will not change so you and other network devices can always find the Remote Video System IP by the IP address With dynamic settings the DHCP server can change the IP...

Page 47: ...information are not used VNC Client Listen Daemon Remote access to a computer on the network or internet using the VNC Virtual Network Computing protocol VNC server software must be installed on the r...

Page 48: ...Settings depends on the port profile you select Selecting a port profile displays the relevant information for your profile Selecting and Configuring a Port Profile 1 To configure any profile select S...

Page 49: ...e backspace b formfeed f tab t new line n return r backslash hexadecimal values xhh Send data only under any of the following conditions Enable if you need to specify the conditions when the Remote Vi...

Page 50: ...you are working with a large number of devices in multiple locations Configure SNMP You can use Simple Network Management Protocol SNMP to manage and monitor network devices Configure your RVS Connec...

Page 51: ...d Reference describes the commands used to configure monitor administer and operate RVS Connect devices 4 4 1 ACCESSING THE COMMAND LINE To configure devices using commands you must first access the c...

Page 52: ...ration options set realport host name set host SNMP set snmp network options set network network services set service user and passwords set user newpass terminal emulation settings set putty video se...

Page 53: ...PAGE The System Information page found under Administration on the Web user interface home page displays information about your Remote Video System IP Display Technical Support typically uses it to t...

Page 54: ...hat s running in the Remote Video System IP Use this information to help locate and download new firmware For firmware updates call Technical Support Boot Version Lists the current boot version POST V...

Page 55: ...tion Figure 5 2 System Information Serial Port screen The example shows how serial port information is displayed if the host has RealPort installed and is using the Ethernet connection for sending ser...

Page 56: ...and gray when not asserted off These signals are defined as follows RTS Request To Send CTS Clear To Send DTR Data Terminal Ready DSR Data Set Ready DCD Data Carrier Detected IFC Input Flow Control T...

Page 57: ...problem with your RVS device Total Data In Total number of data bytes received Total Data Out Total number of data bytes transmitted Overrun Errors Number of overrun errors the next data character ar...

Page 58: ...Use the Network Statistics information to view more detailed network statistics that may help troubleshoot network communication problems The screen displays the statistics gathered since you last reb...

Page 59: ...is initiating a connection request with a server Passive Opens Number of passive opens In a passive open the Remote Video System IP is listening for a connection request from a client Bad Segments Rec...

Page 60: ...stics defined in RFC 1213 MIB II Port statistics defined in RFCs 1316 and 1317 Device information defined in RVS enterprise MIB RVS DEVICE INFO mib For more information on the statistics available thr...

Page 61: ...eived or sent the number of active and passive opens the number of bad segments received the number of failed connection attempts the number of segments retransmitted and the number of established con...

Page 62: ...splash screen Figure 6 1 File Management screen Uploading Files To upload files to your Remote Video System IP type in the file path and name for the file or click Browse to locate and select the file...

Page 63: ...The RVS prevents you from deleting this so that customers with custom applets and custom factory defaults can retain them on the device and not have them deleted by a reset You can only delete such fi...

Page 64: ...d with the firmware to see if the boot POST code must be updated before updating the firmware Update Firmware from a File on Your PC This procedure assumes that you have already downloaded the firmwar...

Page 65: ...ess settings and the administrator password This is the best way to reset the configuration because you can also back up the settings helps to restore the configuration after you have worked through c...

Page 66: ...gs from the main menu to display the Factory Default Settings page Figure 6 4 Factory Default Settings screen 4 Choose whether you want to keep the device s network settings such as the IP address and...

Page 67: ...version boot version and POST version You can also check your memory available total used and free It also tracks CPU percent utilization and the uptime Under Administration click System Information...

Page 68: ...k the Reboot button Wait approximately 1 minute for the reboot to finish NOTE As needed you can enable and disable access to various network services such as ADDP RealPort SNMP and Telnet For example...

Page 69: ...ot 1 Telnet to the device server s command line interface using a telnet application or hyperterm 2 If security is enabled for the device a login prompt appears If you do not know the user name and pa...

Page 70: ...including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it wors...

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