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7. Troubleshooting
7.1 Calling Black Box
If you determine that your Remote Video System IP is malfunctioning, do not attempt to alter or repair the
unit. It contains no user-serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
7.2 Shipping and Packaging
If you need to transport or ship your Remote Video System IP:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Remote Video System IP for repair, make sure you include everything that came in
the original package. Before you ship, contact Black Box to get a Return Authorization (RA) number.
CHAPTER 7: Troubleshooting
Summary of Contents for AC1059A
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