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A.8 Internet Access
I cannot access the Internet.
STEPS
CORRECTIVE ACTION
1
Make sure the BIPAC-5100/5100W is turned on and connected to the network.
2
If the DSL LED is off, refer to
Section A.1.3
.
3
Verify your WAN settings.
4
Make sure you entered the correct user name and password.
5
For wireless stations, check that both the BIPAC-5100/5100W and wireless station(s)
are using the same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet connection disconnects.
STEPS
CORRECTIVE ACTION
1
Check the schedule rules.
2
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3
Contact your ISP.
A.9 Remote Management
I cannot remotely manage the BIPAC-5100/5100W from the LAN or WAN.
STEPS
CORRECTIVE ACTION
1
Refer to the Remote Management Limitations section in the Firmware and Configuration
File Management chapter for scenarios when remote management may not be possible.
2
Use the BIPAC-5100/5100W’s WAN IP address when configuring from the WAN.
Use the BIPAC-5100/5100W’s LAN IP address when configuring from the LAN.
3
Refer to Section A.6 for instructions on checking your LAN connection.
Refer to Section A.7 for instructions on checking your WAN connection.
4
See also the Section A.4.
A.10 Remote Node Connection
I cannot connect to a remote node or ISP.
STEPS
CORRECTIVE ACTION
1
Check WAN screen to verify that the username and password are entered properly.
2
Verify your login name and password for the remote node.
3
If these steps fail, you may need to verify your login and password with your ISP.