Barco System manual E1, Installation & User Manual

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Appendix C: Warranty Statement
120 System manual E1
Appendix C: Warranty Statement
ARTICLE 1: SERVICES
BarcoView warrants that the equipment will be free of defects in
workmanship or material for the warranty period.
Notwithstanding the provisions of clause 2, repair and
replacement of defects in material and/or workmanship under
this warranty shall be accomplished in our works in the following
manner:
1.1 The Customer, upon the occurrence of any equipment failure,
shall contact BarcoView Customer Support Center (or an
authorized service center) by telephone, fax or e-mail and shall
provide the applicable Customer Support person with a complete
description of the problem being encountered, including the
model and serial number of the equipment in which the problem
has arisen.
1.2 The Customer Support person shall diagnose the problem
experienced by the Customer and shall advise the Customer on
how to proceed. Customer Support may ask to return the faulty
equipment or faulty subassemblies to the BarcoView Customer
Support Center (or an authorized service center) for repair
activities. The Customer shall ask for a RMA or RAN number to a
BarcoView Customer Support Center (or an authorized service
center).
1.3 The Customer shall return, freight prepaid, the defective
equipment or subassemblies for repair to the BarcoView
Customer Support Center (or an authorized service center).
1.4 Replacement parts used shall be new or equivalent to new
parts for the revision level of the equipment. The warranty period
for the replacement parts will expire at the same moment as the
original warranty period of the equipment. All parts replaced
hereunder and returned to BarcoView (or an authorized service