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117
R5900103 /02
C-10, C-5
way, consult Barco
’
s web pages on XMS (
https://www.barco.com/en/page/xms-cloud-management-platform
).
•
Download the firmware on a USB stick and plug in this USB in your device. For more information, see
Updating the C-10, C-5 firmware
,
6.38 Support & Updates, Troubleshoot, log settings
About logging
Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain
debugging information. They can be downloaded on a local computer and cleared on the Base Unit. Debug
logging covers only a few hours before it will be overwritten. Therefore, it is important if you discover a
problem with your system to download the logging immediately.
How to use
1.
Log in to the
Configurator
.
2.
Click
Support & Updates
→
Troubleshoot
.
Image 6
–
52 Troubleshoot, logging
3.
To create a debug log, check the check box next to
Enable debug logging
.
4.
Reproduce the issue you want to report.
5.
To download the current log file, click on
Download logs
.
6.
To clear the current log file, click
Clear logs
.
6.39 Troubleshooting, Erase all settings
About erasing all settings
When erasing all settings, the device settings are reverted to defaults. There is no need to go through the
onboarding procedure.
The device will not be removed from the organization account in XMS cloud.
Summary of Contents for C-10
Page 1: ...ENABLING BRIGHT OUTCOMES Installation manual C 10 C 5...
Page 22: ......
Page 25: ...25 R5900103 02 C 10 C 5...
Page 26: ...R5900103 02 C 10 C 5 26...
Page 29: ...29 R5900103 02 C 10 C 5 C 10 C 5 Specifications 2...
Page 40: ...R5900103 02 C 10 C 5 40 Getting started...
Page 62: ...R5900103 02 C 10 C 5 62 Image 4 38 C 10 C 5 Installation...
Page 68: ...R5900103 02 C 10 C 5 68 Preparing the Buttons...
Page 121: ...121 R5900103 02 C 10 C 5 Firmware updates 7...
Page 123: ...123 R5900103 02 C 10 C 5 Troubleshooting 8...
Page 130: ...R5900103 02 C 10 C 5 130 Index...
Page 131: ......