Barco C-10 Installation Manual Download Page 1

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ENABLING BRIGHT OUTCOMES

Installation manual

C-10, C-5

Summary of Contents for C-10

Page 1: ...ENABLING BRIGHT OUTCOMES Installation manual C 10 C 5...

Page 2: ...Registered office Barco NV President Kennedypark 35 8500 Kortrijk Belgium www barco com en support www barco com Barco NV Beneluxpark 21 8500 Kortrijk Belgium www barco com en support www barco com...

Page 3: ...of guarantee On receipt the purchaser must immediately inspect all delivered goods for damage incurred during transport as well as for material and manufacturing faults Barco must be informed immediat...

Page 4: ...and or Software warranty term Higher maintenance and support levels may be included in the initial transaction if ordered and paid for additionally It is strongly suggested to maintain the maintenanc...

Page 5: ...NISM DESIGNED TO ACKNOWLEDGE AGREEMENT AND DO NOT INSTALL DOWNLOAD ACCESS OR OTHERWISE COPY OR USE ALL OR ANY PORTION OF THE SOFTWARE 1 Definitions Affiliate means any corporation or other entity dire...

Page 6: ...le or otherwise reduce the Software to human readable form except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction or except to the extent Barco is leg...

Page 7: ...tenance agreement Any unauthorized use of the Software may prohibit Barco from providing such support 4 2 Support policy Barco may provide to you maintenance releases to address bugs or security issue...

Page 8: ...ssary quality of confidence about it and iii any license key provided by Barco to you hereunder 8 2 Non Disclosure You agree not to divulge any Confidential Information to any persons without Barco s...

Page 9: ...and destination restrictions issued by the U S or other governments 11 5 Survival The provisions of articles 3 5 6 7 and 8 will survive the termination of this License Agreement howsoever caused but...

Page 10: ...mentation source code README file or otherwise You shall not remove or obscure or otherwise alter the respective copyrights You acknowledge living up to the conditions of each separate Open Source Sof...

Page 11: ...1 https github com dosfstools dosfstools releases download v4 1 e2fsprogs 1 45 6 https cdn kernel org pub linux kernel people tytso e2fsprogs v1 45 6 util linux 2 36 1 https cdn kernel org pub linux...

Page 12: ...gcrypt libgpg error lm sensors 3 6 0 https github com lm sensors lm sensors archive V3 6 0 crda 4 14 https git kernel org pub scm linux kernel git mcgrof crda git snapshot libnl 3 5 0 https github co...

Page 13: ...tpmirror gnu org gdb gnupg2 2 2 25 https gnupg org ftp gcrypt gnupg libassuan 2 5 4 ftp ftp gnupg org gcrypt libassuan libksba 1 5 0 ftp ftp gnupg org gcrypt libksba libnpth 1 6 https www gnupg org ft...

Page 14: ...ibfastjson archive v0 99 9 liblogging 1 0 6 http download rsyslog com liblogging libnspr 4 29 https ftp mozilla org pub mozilla org nspr releases v4 29 src libnss 3 61 https ftp mozilla org pub mozill...

Page 15: ...2 https download qt io archive qt 5 15 5 15 2 submodules qt5quickcontrols 5 15 2 https download qt io archive qt 5 15 5 15 2 submodules qt5quickcon trols2 5 15 2 https download qt io archive qt 5 15...

Page 16: ...t dejavu dejavu 2 34 sazanami fonts 20040629 http sourceforge jp projects efont downloads 10087 unfonts 1 0 http kldp net frs download php 1425 liblockfile 1 09 http snapshot debian org archive debian...

Page 17: ...g 0 3 3 https github com trentm node bunyan bunyan 1 8 15 https github com trentm node bunyan cors 2 8 5 https github com expressjs cors dbus next 0 9 2 https github com dbusjs node dbus next express...

Page 18: ...4a4 https github com rockchip linux avb tree master libavb_user rockchip linux bin d6676eb02 c8a1b4966df7d8c4b b203ea25fc98b2 https github com rockchip linux bin rockchip tee user 1e3bdb582c52707 d71e...

Page 19: ...or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Co...

Page 20: ...least 20 cm must be maintained between the antenna of this device and all persons Base Unit IC IC 21559 R9861511 Button IC model R9861600D01C 21559 R9861600D01 IC Antenna statement Under Industry Cana...

Page 21: ...our l metteur par Industrie Canada Dans le but de r duire les risques de brouillage radio lectrique l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la pu...

Page 22: ......

Page 23: ...unting 42 4 3 Wall or ceiling mounting 42 4 4 Out of the box use of the Base Unit 44 4 5 Network deployment requirements 45 4 6 Network connected setup 46 4 7 Dedicated network setup 46 4 8 Video sign...

Page 24: ...AN Settings EAP TLS security mode 95 6 19 LAN Settings EAP TTLS security mode 97 6 20 Services Mobile devices 98 6 21 Service PresentSense 100 6 22 Service ClickShare API remote control via API 101 6...

Page 25: ...25 R5900103 02 C 10 C 5...

Page 26: ...R5900103 02 C 10 C 5 26...

Page 27: ...27 R5900103 02 C 10 C 5 1 1 Documentation 28 1 2 Symbols and fonts 28 Introduction to the Installation Guide 1...

Page 28: ...he C 10 C 5 version some graphics might be different to the ones used in this manual This however does not have any effect on the functionality 1 2 Symbols and fonts Symbol overview The following icon...

Page 29: ...29 R5900103 02 C 10 C 5 C 10 C 5 Specifications 2...

Page 30: ...h set is sold in its specific region and it can only be used in that specific region because of WiFi regulations Components For C 10 A standard C 10 set consists of a Base Unit and one Button Dependin...

Page 31: ...r Operating system Windows 8 8 1 10 macOS 10 13 and higher Android v9 and higher ClickShare App iOS 12 and higher ClickShare App Video outputs 4K UHD 3840 2160 30Hz HDMI 1 4b Audio output HDMI USB 1 X...

Page 32: ...fications FCC CE Touch screen support Interactivity Yes Room Dock peripheral support No Local view moderation Local view and moderation Network connection LAN WiFi Management and reporting Yes Warrant...

Page 33: ...A 2 0 front Temperature range Operating 0 C to 40 C 32 F to 104 F Max 35 C 95 F at 3000m Storage 20 C to 60 C 4 F to 140 F Humidity Storage 0 to 90 relative humidity non condensing Operation 0 to 85...

Page 34: ...ble Buttons The USB Type CTM and USB Type A can be used to update the Base Unit firmware when not done via XMS When plugging in the optional Button into the Base Unit the Button is paired to the Base...

Page 35: ...onnection 2 HDMI out 3 LAN Ethernet connection 4 Kensington lock Mechanical fixture points The mechanical fixture points are located at the bottom of the Base Unit Antenna The antenna is built in in t...

Page 36: ...ows or Mac pc Before you can use your mobile device with ClickShare you have to connect the mobile device Wi Fi with the ClickShare Base Unit Wi Fi Follow the instructions as given in your mobile devi...

Page 37: ...37 R5900103 02 C 10 C 5 3 1 Environmental Condition Check 38 3 2 Security recommendations before starting 38 3 3 Basic Workflow 39 Getting started 3...

Page 38: ...recommendations before starting Keep your Base Units and Buttons up to date Barco keeps improving their devices this means extending existing features and adding new ones but also providing security...

Page 39: ...Base Unit in the meeting room using one of the possible installation methods For more information on the installing procedures see Installation methods for the Base Unit page 42 3 Connect the video s...

Page 40: ...R5900103 02 C 10 C 5 40 Getting started...

Page 41: ...onnected setup 46 4 7 Dedicated network setup 46 4 8 Video signal connections to the Base Unit 47 4 9 Touch screen connections to the Base Unit 48 4 10 LAN connection 48 4 11 Power connection 49 4 12...

Page 42: ...ration in enterprise network Dual network integration Integration in dedicated enterprise network 4 2 Table mounting Overview Put the Base Unit directly on the meeting room table The total weight of t...

Page 43: ...plastic screw anchors into the drill holes with a hammer if needed depending on the wall or ceiling type 6 Place the mounting base on the ceiling or wall drive in the screws 7 Place your device on the...

Page 44: ...r mobile devices using Airplay or Google Cast Using a ClickShare Button allows you to stay connected to the internet Using the ClickShare App Airplay or Google Cast will require connecting to the Base...

Page 45: ...3 to xms cloud barco com MyBarco portal outbound TCP Port 443 to barco com login xms cloud barco com Optional Web Configurator of the device TCP ports 80 and 443 to the Base Unit or ability to connect...

Page 46: ...an isolated network setup where all connections from and to the Base Units can be controlled This dedicated AV or ClickShare network or VLAN can be used for more fine grained access control to ensure...

Page 47: ...int from the drop down menu and select the preferred authentication mode and fill out the details Click Save Changes For more information see Buttons page 108 3 Pair the Button again with the Base Uni...

Page 48: ...und on Barco s website See https www barco com en support docs TDE9538 To connect 1 Connect a HDMI cable between the Base Unit and touch screen display When necessary use an adapter piece to connect t...

Page 49: ...adapter 1 Plug the barrel connector of the power adapter into the power input of the Base Unit 2 Slide a power input adaptor piece US AU IN CH EU or UK on the power adapter of the ClickShare until it...

Page 50: ...ation wizard should be started to configure the Base Unit To finalize the complete startup the Base Unit can be registered to XMS Cloud to get your SmartCare package That package contains a 5 year cov...

Page 51: ...ading the software on an USB stick When connected to the internet and the setting is set to Automatic the software check will be done and the latest version will be downloaded but the update of the fi...

Page 52: ...come message For more info see On Screen ID information page 76 5 System settings Image 4 16 Enter a time zone and make a selection between manual time setup and the use of NTP For more info about man...

Page 53: ...security level For more info see Security security level page 102 7 Password change Image 4 18 We advise to change the default password to enter the Configurator For more info see Security passwords...

Page 54: ...lient page 86 9 SmartCare registration Image 4 20 To benefit from the SmartCare program your device should be registered to XMS Cloud Copy your device token by clicking on the copy icon next to the to...

Page 55: ...nfiguration How to start 1 Plug in a Button and start sharing your screen As soon as a user connects to the Base Unit the default wallpaper will be shown on the meeting room display and the unit can b...

Page 56: ...an be done to XMS cloud by the end customer preferred flow or by the reseller in the name of the customer Online to XMS cloud 1 Surf to https xms cloud barco com add The XMS login page is displayed 2...

Page 57: ...tion 5 Enter the device token to setup your device and to receive your 5 years of service coverage The device token is indicated on the wizard screen see Image 4 21 Click Continue Image 4 26 Enter dev...

Page 58: ...ClickShare Base Units access the calendars only through the single tenant ClickShare Calendar Sync using a per customer unique and random client secret The client secret is created by Microsoft with t...

Page 59: ...ge opens Image 4 29 3 Click Connect You will be redirected to your Microsoft Azure account to begin the integration A sign in screen appears Image 4 30 The IT Admin who has Global Administrator role i...

Page 60: ...sh in 10 to 30 minutes but it can take in occasional cases a longer time The next page is displayed Image 4 32 5 Once the process has finished the screen is refreshed and shows the Continue integratio...

Page 61: ...ndar no devices are mapped yet 1 Click the Settings icon next to the E mail address of the meeting room Image 4 36 A popup opens Image 4 37 2 Click on Associated devices if not yet selected 3 Click on...

Page 62: ...R5900103 02 C 10 C 5 62 Image 4 38 C 10 C 5 Installation...

Page 63: ...ring 64 5 2 ClickShare Extension Pack 65 5 3 ClickShare Extension Pack installer 65 5 4 ClickShare Windows Certified driver 66 5 5 ClickShare Desktop App 66 5 6 MSI installer of the ClickShare Desktop...

Page 64: ...Base Unit it was last paired to Pairing a Button can be done in two ways by plugging the Button to the Base Unit by using the Button Manager application running on your laptop To pair a Button to the...

Page 65: ...sion pack 5 3 ClickShare Extension Pack installer Interactive setup In this setup the user runs the installer which will install the ClickShare Extension Pack on his computer after the user accepts th...

Page 66: ...hat there will be no visible windows during the installation ADDLOCAL This parameter indicated the type of the installation No parameter added installs only the launcher Windows environment variable T...

Page 67: ...r can be found in MSI installer of the ClickShare Desktop App page 67 5 6 MSI installer of the ClickShare Desktop App CAUTION Installation can only be done with administrator rights Before running the...

Page 68: ...R5900103 02 C 10 C 5 68 Preparing the Buttons...

Page 69: ...ty mode 95 6 19 LAN Settings EAP TTLS security mode 97 6 20 Services Mobile devices 98 6 21 Service PresentSense 100 6 22 Service ClickShare API remote control via API 101 6 23 Services SNMP 101 6 24...

Page 70: ...will in time more elaborated than the local configurator Therefore it preferred to configure your devices via XMS cloud For more info see XMS documentation The next topics are describing the local con...

Page 71: ...your configuration instead of using the menus To access the Configurator via the LAN 1 Open a browser Note Supported browsers are Microsoft Edge Firefox Google Chrome and Safari 2 Browse to the IP ad...

Page 72: ...anguage changes to the selected language 4 Enter the user name admin and the password read and accept the EULA and the Privacy policy and click OK By default the password is set to admin Warning It is...

Page 73: ...ilable you should connect to the Base Unit directly with your laptop via an Ethernet crossover cable and access the web interface using the fixed IP address 192 168 1 23 Make sure your own LAN adapter...

Page 74: ...given on the startup page Older laptops might not support the 5 GHz Frequency Band If your Base Unit is set to that frequency range those devices will not be able to connect to the Base Unit via the...

Page 75: ...ure the Base Unit are covered by this configuration wizard Once the configuration wizard is finished the Base Unit is ready for use The welcome page indicates also the warranty start date By default t...

Page 76: ...page 104 Network Frequency band channel Wi Fi passphrase See Wi Fi settings Wireless Client page 86 SmartCare for ClickShare Register your device to get the SmartCare package See Registration to XMS...

Page 77: ...n Norwegian Portuguese Russian Spanish Swedish Meeting room name location and welcome message 1 Log in to the Configurator 2 Click Personalisation On screen ID 3 Click in the input field next to Meeti...

Page 78: ...e current selected wallpaper is shown with a red border 3 Select one of the available wallpapers and click on Save Changes Note By default two general Barco wallpapers are available They are automatic...

Page 79: ...content is shared This feature is especially useful when the Base Unit is integrated in a room system such as a Cisco video conferencing system Microsoft Teams room system or a Zoom room system 6 5 Pe...

Page 80: ...Image 6 10 Change image 3 Browse for the desired image click Open to load the image The content of the file is checked and when valid format and size the file is uploaded The new wallpaper gets a red...

Page 81: ...frequency To manage the configuration files 1 Log in to the Configurator 2 Click Personalisation Configuration Files Image 6 12 Configuration files 3 To download a full backup click on Full Backup An...

Page 82: ...C Consumer Electronics Control CEC is a feature of HDMI designed to allow users to command and control devices connected through HDMI by using only one remote control To enable CEC check the check box...

Page 83: ...Information about the speaker is given Image 6 14 6 9 Wi Fi settings WARNING It is not allowed to operate the Base Unit outside its intended geographical region About The operational mode of the Wi Fi...

Page 84: ...ee Wi Fi settings Access Point settings page 84 5 To change the Wireless Client Settings select Wireless Client For more detailed information see Wi Fi settings Wireless Client page 86 6 10 Wi Fi sett...

Page 85: ...al setup overlapping channels should not be used for two ClickShare Base Units within range of each other As the channels in the 2 4 GHz band overlap with each other best practice is to use channels 1...

Page 86: ...ng to the regional version of your Base Unit Re pairing the Buttons is not required when changing the frequency band or wireless connection channel When Intense use change to another Wi Fi channel is...

Page 87: ...Public Key Infrastructure to distribute server and client certificates For some organizations this might be too big of a hurdle for those cases EAP TTLS and PEAP provide good alternatives Even though...

Page 88: ...d Manually provide Client CA certificates Auto enrollment via SCEP Manually providing certificates 1 Upload client certificate Click on Choose file and browse to the desired file Allowed file formats...

Page 89: ...oup in case of a stand alone CA or have enroll permissions on the configured certificate templates SCEP Password The corresponding password for the identity that you are using to authenticate on the c...

Page 90: ...way of working enables it to use the security of TLS while authenticating the user but without the need for a PKI The standard does not mandate which method is to be used to authenticate within the t...

Page 91: ...DER File should at least contain the root CA certificate for your domain 6 Click Save Changes to save the settings 6 15 Wi Fi settings Wireless Client WPA2 PSK About WPA2 PSK WPA2 PSK does not disting...

Page 92: ...that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network Using the Internet Protocol each machine that can connect to the Internet ne...

Page 93: ...ick on the drop down box next to Method and select Manual The IP address subnet and gateway input fields are activated 2 Click in the input field of the IP address and fill out the 4 octets Note An ad...

Page 94: ...e of the Base Unit which require internet access 1 Check the check box next to Use a proxy server Image 6 25 Proxy settings The proxy settings become available 2 Enter the proxy server address Enter t...

Page 95: ...Key Infrastructure to distribute server and client certificates For some organizations this might be too big of a hurdle for those cases EAP TTLS and PEAP provide good alternatives Even though a X 50...

Page 96: ...allowed pem cer crt pb7 Base64 encoded DER File should at least contain the root CA certificate for your domain 4 Save configuration Using SCEP The Simple Certificate Enrolment Protocol SCEP is a prot...

Page 97: ...tion to save the settings 6 19 LAN Settings EAP TTLS security mode About EAP TTLS EAP TTLS Tunneled Transport Layer Security is an EAP implementation by Juniper networks It is designed to provide auth...

Page 98: ...connect to the corporate network 4 Optionally upload the CA certificate The following formats are allowed pem cer crt pb7 Base64 encoded DER File should at least contain the root CA certificate for y...

Page 99: ...ers to wirelessly share multimedia including high resolution pictures and high definition HD video content between Wi Fi devices even if a Wi Fi network is not available Miracast sets up its own netwo...

Page 100: ...vice ID and pin code your presence and makes the connection with the included pin code after the user click Connect on a popup on his PC The app will connect and disconnect automatically when you ente...

Page 101: ...enable this function This check box is normally checked by default Checked remote control via API is allowed A password can be used to protect the access Not checked no remote control via API allowed...

Page 102: ...ible traps can be Alarm CPU temperature trap which indicates that CPU temperature exceeds the threshold Alarm Case Fan Speed trap which indicates the case fan is spinning too slow Alarm Process Not Ru...

Page 103: ...using the individual item in the Configurator When changing an individual item the security level indication will be adapted accordingly but no other settings will be changed automatically E g when le...

Page 104: ...field next to Old password and enter the old password 4 Click in the input field next to New password and enter a new password 5 Click in the input field next to Confirm password and enter the new pas...

Page 105: ...e with progress bar is displayed while rebooting takes place When the reboot is finished a re login is necessary 6 27 Date Time setup manually About Date Time setup The date and time can be set manual...

Page 106: ...s The current date is indicated with a red background Image 6 38 Date selection 6 To change the month click on the left or right arrows next the month name until the desired month and year are obtaine...

Page 107: ...d next to Current time 3 Check the radio button next Use NTP 4 Enter a NTP server address next to NTP servers Enter the IP address or server name Note Multiple servers maximum 5 can be added separated...

Page 108: ...by mode it will shut down all processes including the Wi Fi access point and LAN connection The Base Unit s LEDs will be dark to indicate this standby mode The Base Unit will wake up only when the sta...

Page 109: ...he settings 1 Log in to the Configurator 2 Click System Buttons Image 6 42 Buttons overview The current state is indicated and the list of Buttons is given 3 Click Edit settings 4 Select to which acce...

Page 110: ...the desired file Allowed file formats pfx PKCS 12 p12 Base64 encoded DER The should at least include the client certificate and corresponding private key 2 Enter the Client certificate Password 3 Uplo...

Page 111: ...tp 10 192 5 1 SCEP User name This is a user in your Active Directory which has the required permission to access the NDES service and request the challenge password To be sure of this the user should...

Page 112: ...ccess point mode PEAP How to fill out the settings 1 Fill out a Corporate SSID Image 6 46 Buttons External access point mode PEAP The SSID of your corporate wireless infrastructure to which the ClickS...

Page 113: ...wireless infrastructure This can be a string of 64 hexadecimal digits or a passphrase of 8 to 63 printable ASCII characters 3 Click Save changes to save the settings 6 35 Blackboard Only available on...

Page 114: ...loud Integration Overview When your device is not registered and connected to the cloud service the following message will be displayed Device has not been added to XMS cloud To add your device to XMS...

Page 115: ...with budget predictability swift hardware replacement and expert support from both Barco and our partners for up to 5 years When SmartCare is activated in the SmartCare pane the message SmartCare act...

Page 116: ...oad a firmware version click on Upload firmware A browser window opens 5 Browse to the file with the new firmware and click Open to start the upload Note This should be an enc file You might have to u...

Page 117: ...efore it will be overwritten Therefore it is important if you discover a problem with your system to download the logging immediately How to use 1 Log in to the Configurator 2 Click Support Updates Tr...

Page 118: ...hen applying a reset to factory defaults the device settings are reverted to the factory defaults Additionally the Base Unit will be removed from the organization account in XMS cloud and the first ti...

Page 119: ...ove all settings otherwise click No I changed my mind When yes is clicked the system starts a reboot 6 41 Troubleshoot diagnostics About diagnostics A TCP dump test will capture the network data for 2...

Page 120: ...R5900103 02 C 10 C 5 120 Image 6 55 Troubleshoot diagnositcs A separate file is written to the log archive Only the TCP header info will be collected as part of this test C 10 C 5 Configurator...

Page 121: ...121 R5900103 02 C 10 C 5 Firmware updates 7...

Page 122: ...tware on a USB stick To update the Base Unit software by copying the software on a USB stick 1 Download the latest version of the firmware from Barco s website www barco com clickshare Click on Suppor...

Page 123: ...123 R5900103 02 C 10 C 5 Troubleshooting 8...

Page 124: ...gs Low signal strength Put the Base Unit closer to the meeting room table Change the orientation of the antennas at the back of the Base Unit Remove or limit as much as possible all obstructions betwe...

Page 125: ...which do so Windows 7 sometimes shows this message suggesting to disable Aero to improve the performance of your laptop It is safe to ignore this message and choose Keep the current color scheme Your...

Page 126: ...Point Daemon and or DHCP Server Configuration file is corrupted Browse to the Configuration tab on the Web Interface and press Load Default Settings ClickShare Base Unit does not start up correctly Co...

Page 127: ...Prepare 63 Buttons 108 External access point EAP TLS 109 EAP TTLS 111 PEAP 112 WPA2 PSK 113 C C 10 C 5 About 30 Calendar Integration XMS Cloud 58 ClickShare API 101 Password 104 Configuration Wizard 7...

Page 128: ...settings 117 M Meeting room name 76 Mobile Device Support 36 Mobile devices 98 O Out of the box 44 P Pairing Button 64 Passwords 104 Peripherals 83 Persnalisation Personalized wallpaper 79 Wallpaper P...

Page 129: ...3 02 C 10 C 5 W Wallpaper 78 Personalized 79 WebUI password 104 Welcome text 76 Wi Fi settings 83 84 Wireless client 86 EAP TLS 87 EAP TTLS 89 PEAP 90 WPA PSK 91 Windows Certified driver 66 X XMS Clou...

Page 130: ...R5900103 02 C 10 C 5 130 Index...

Page 131: ......

Page 132: ...www barco com R5900103 02 2021 12 20 Wi Fi...

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Barco C-10, Installation Manual

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