12 Troubleshooting
• When wiring the device, pay careful attention to the signal name (acronym) on the TCNM-ACBB1 spring clamp
connectors (
TCNM-ACBB1 Electrical Connections
on page 20). If you are connecting directly to the ABR M12 17-
pin connector pay attention to the pin number of the signals (
Connector Descriptions
on page 14).
• If you need information about a certain reader parameter, refer to the Barcode Manager online help. Connect the
device and click on the link to the parameter you’re interested in.
• If you’re unable to fix the problem and you’re going to contact Banner Engineering, provide (if possible): Application
Program version, Parameter Configuration file, serial number and model number of your reader. Most of this
information is available while Barcode Manager is connected to the reader.
Problem
Solution
Barcode Manager Installation: Autorun or Start.hta doesn’t
run
• Check the Windows settings to see if Autorun is
disabled
• Associate the file type .hta with the Microsoft HTML
Application host mshta.exe in Windows\System32
Driver Installation Error: The ECM driver fails to install
correctly (ABR 3000 models)
Windows 7 requires that update KB3033929 be installed for
the ABR 3000 ECM driver to work properly.
Power ON: The POWER LED is not lit
• Is power connected?
• If using a power adapter (like PG6000), is it
connected to a wall outlet?
• If using rail power, does the rail have power?
• If using TCNM-ACBB1, does it have power (check
switch and LED)?
• Check if you are referring to the M12 17-pin
connector or to the TCNM-ACBB1 spring clamp
connectors.
• Measure Voltage either at pin 1 and pin 2 (for 17-pin
connector) or at spring clamp Vdc and GND (for
TCNM-ACBB1).
One Shot or Phase Mode using the Input 1 (External Trigger)
or Input 2: The
Trigger LED is not blinking while the
External Trigger is switching
• Check if you are referring to the device/accessory
cable connector or to the TCNM-ACBB1 spring
clamp connectors
• Is the sensor connected to the Input 1 or Input 2?
• Is power supplied to the photoelectric sensor?
• For NPN configuration, is power supplied to one of
the two I1 or I2 signals (A or B)?
• For PNP configuration, is one of the two I1 or I2
signals grounded (A or B)?
• Are the photoelectric sensor LEDs (if any) working
correctly?
• Is the sensor/reflector system aligned (if present)?
• On the Reading Phase step check the Input 1 or
Input 2 Debouncing Time parameter setting
• On the Reading Phase step check the settings for
Acquisition Trigger, Reading Phase-ON, and
Reading Phase-OFF parameters
One Shot or Phase Mode using serial trigger source: The
Trigger LED is not blinking
• On the Reading Phase step check the settings for
Acquisition Trigger, Reading Phase-ON, and
Reading Phase-OFF parameters
• Are the COM port parameters (Baud Rate, Parity,
Data Bits, Stop Bits) correctly assigned?
• On the Reading Phase step check the settings of
Acquisition Trigger String, Reading Phase-ON
String, and Reading Phase-OFF String parameters
• Is the serial trigger source correctly connected?
Phase Mode: the
Trigger LED is correctly blinking but no
image is displayed in the Barcode Manager window
Is the Phase frequency lower than the maximum frame rate?
Continuous Mode: the
Trigger LED is not blinking
Verify the correct software configuration settings
ABR 3000 Series Barcode Reader
100
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