Repair tips 2.5
System info - Service counters
Usage data is logged in the product. These data can be very useful information in
troubleshooting situations. Use the ServiceTool to read out the system info and
the service counters.
Log file
If an error occurs in the product, it is recorded and saved as a log file. The log file
may be helpful in troubleshooting situations. Use the ServiceTool -> Web
interface or the Bang & Olufsen App to upload the log file
.
Approach (ServiceTool)
Connect a service PC with ServiceTool to the same router as the Beosound A9 3
rd
gen. is connected to.
- Run ServiceTool.
- Be sure that ServiceTool is updated to the latest version. If not, upgrade and
restart ServiceTool.
- Scroll down to BeoSound section.
- Select
Beosound A9 3rd gen.
and click
Launch
.
- Click on the
PRODUCT
tab (if not already shown).
- Click
+
next to each item to expand the menus.
- Click
Connection
(the information screen appears).
- Follow the procedure in ServiceTool.
I/O
Internet
ISP Router
WAN/
Internet
LAN/Ethernet
AP
Summary of Contents for Beoplay A9 3rd Generation
Page 6: ...1 4...
Page 25: ...Replacement of modules 4 5 8x TX20 Mount screws 16mm...
Page 29: ...Replacement of modules 4 9 Remove screws 3x TX10 10mm Disconnect cable 02 1J603...
Page 31: ...Replacement of modules 4 11 Remove screws 3x TX10 10mm Disconnect cable 02 2J402...
Page 39: ...Replacement of modules 4 19 Remove screws 2x TX10 10mm...
Page 47: ...Replacement of modules 4 27 Remove screws Gently remove Woofer 8x TX20 16mm...
Page 48: ...4 28 Replacement of modules...
Page 50: ...5 2...
Page 52: ...6 2 6 2 6 2...
Page 58: ...7 5 7 5 7 5...
Page 59: ......
Page 60: ...Bang Olufsen DK 7600 Struer Denmark 3538275 19 05...