Axis Q6032 User Manual Download Page 52

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AXIS Q6032 PTZ Dome Network Camera

Troubleshooting

Problems with the H.264 format

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

Control Panel (streaming tab). See

AXIS Media Control (AMC), on page 11

In the AMC Control Panel, select the H.264 tab and click

Set to default H.264 decoder

No H.264 displayed in the

client

Check that RTSP is enabled under

System Options > Network > TCP/IP > Advanced

Check with your network administrator that the multicast addresses used by the Axis product

are valid for your network.

No multicast H.264

displayed in the client

Check with your network administrator to see if there is a

rewall preventing viewing.

Multicast H.264 only

accessible by local clients

Check if your router supports multicasting, or if the router settings between the client and the

product need to be con

gured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable

Advanced Video Rendering from the Video stab in the AMC Control Panel.

Poor rendering of H.264

images

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

downloaded from the manufacturer’s website.

Color saturation is different

in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

Lower frame rate than

expected

Lower the image resolution.

Why do I not get maximum

frames per second?

See

Performance considerations, on page 56

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

product. See

Technical Speci

cations, on page 54

Image degeneration

Decrease the GOV length.

Status indicator LED is

ashing red and the camera is inaccessible

rmware upgrade has been

interrupted or the

rmware

has otherwise been damaged

See

Emergency recovery procedure, on page 50

No images displayed on web page

Problems with AXIS Media

Control (Internet Explorer

only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX

controls. Also, make sure that AXIS Media Control is installed on your workstation.

Installation of additional

ActiveX component

restricted or prohibited

Con

gure the Axis product to use a Java applet for updating video images in Internet Explorer. Go

Setup > Live View Con

and select Java applet under

Default viewer

Video and image problems, general

Image too dark or too light

Check the video image settings under

Setup > Video & Audio > Video Stream

and

Setup >

Video & Audio > Camera Settings

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

the frame rate or the upload period.

Summary of Contents for Q6032

Page 1: ...USER MANUAL AXIS Q6032 PTZ Dome Network Camera ...

Page 2: ...g patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin ...

Page 3: ...udio Clips 20 Live View Config 21 PTZ Pan Tilt Zoom 24 Preset positions 24 Autotracking 24 Guard Tour 26 OSDI Zones 27 Advanced 27 Control Queue 28 Applications 29 Events 30 Event Servers 30 Event Types 31 Gatekeeper 33 Motion detection 33 Audio detection 35 Port Status 35 Recordings 36 Event recordings 36 Continuous recording 37 System Options 38 Security 38 Date Time 39 Network 40 Storage 44 Por...

Page 4: ...ndicator 6 Control button 7 Power button Connectors Network connector RJ 45 Ethernet connector Supports Power over Ethernet Plus PoE IEEE 802 3at Use the supplied midspan Caution To protect the product against power surges a shielded network cable STP must be used between the product and the midspan Ensure that the midspan is properly grounded Control button The control button is used for 4 ...

Page 5: ...the product s IP rating see Multi Connector Cable sold separately on page 48 SD card slot A standard or high capacity SD card not included can be used for local recording with removable storage For instructions on how to insert and remove an SD card please refer to the Installation Guide Note Before removal the SD card should be unmounted to prevent corruption of recordings To unmount the SD card ...

Page 6: ...lled with AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from...

Page 7: ... which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information To set the password via a s...

Page 8: ... a defined period of time such as switching a light on for 20 seconds Click the Active Inactive buttons to manually start and stop a connected device e g switch a light on and off The Manual Trigger button can trigger an event directly from the Live View page The button is configured under Live View Config Action Buttons Click Snapshot to save a snapshot of the video image Right click the video im...

Page 9: ...in the AMC Control Panel AMC Audio controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex Network Camera speaker only mode click this button to stop sending audio to the product Use the sl...

Page 10: ...on to start autotracking directly from the Live View page See Autotracking on page 24 Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position Focus bar Use the arrows to focus the camera or click on a position on ...

Page 11: ...aximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured t...

Page 12: ...the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed ...

Page 13: ...o can be accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com techsup Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis me...

Page 14: ...rner of the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users see page 38 2 TCP IP see page 40 3 Date Time see page 39 4 Video Stream see page 15 5 Audio Settings see page 18 14...

Page 15: ...ine the following video stream settings from Video Audio Video Stream Image See page 15 H 264 See page 16 MJPEG See page 16 Image You can modify the image resolution and compression and rotate the image from the Image tab Video Audio Video Stream Setting the compression level affects the image quality and bandwidth the lower the compression the higher the image quality with higher bandwidth requir...

Page 16: ...creased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles There are four pre programmed stream profiles available for quick set up The settings for these can be adjusted New customized profiles...

Page 17: ...s for example at night or when using an IR lamp set the IR cut filter to Off This increases light sensitivity and allows the product to see infrared light The image is shown in black and white when the IR cut filter is off If using automatic Exposure control set the IR cut filter to Auto to automatically switch between On and Off according to the lighting conditions Image settings Autofocus enable...

Page 18: ...o four privacy masks simultaneously For more information see the online help Audio Settings The audio functionality for each video stream is enabled under Video Audio Video Stream Audio Note A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio equipment to the Axis product Audio Channels Select the type of audio transmission f...

Page 19: ...1 is an unlicensed standard codec that is useful when integrating audio into a VoIP system G726 is an unlicensed speech codec that is most commonly used within the security industry ACC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC licens...

Page 20: ... clips can be uploaded to the product or recorded by a microphone connected to the product You can add play download modify and remove audio clips from Video Audio Audio Clips For more information see the online help Note Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video Audio Video Stream 20 ...

Page 21: ...ettings See page 22 Action Buttons These are the buttons described in Controls on the Live View page on page 8 User Defined Links See page 22 Output Buttons See page 22 Default viewer for browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is no...

Page 22: ...to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel You can enable recording from the Live View page The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 11 User Defined Links To displa...

Page 23: ...TZ Dome Network Camera Live View Config Note A multi connector cable available from Axis is required when connecting external I O devices to the Axis product See Multi Connector Cable sold separately on page 48 23 ...

Page 24: ... and in the Preset Positions setup window To set a customized home position select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when it has been inactive for a specified length of time Enter ...

Page 25: ...reas Exclude areas are areas where movement is to be ignored Note Movement in an area blocked by a privacy mask is always ignored 1 Click Add area to create an exclude area 2 Resize and move the area the blue rectangle to the desired position 3 Enter a descriptive name and click Save To remove an area click the name of the area and click Remove To enable or disable an area click the name of the ar...

Page 26: ...ive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move speed 7 Specify the View Time in seconds or minutes 8 Specify the View order or select the Random view order check box option 9 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For more informat...

Page 27: ...ocated and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Audio Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming Date Time Formats in the online help Advanced Limits Define the pan tilt zoom and focus limits for the Axis pr...

Page 28: ... 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 30 The event will immediately be placed first in the queue except when an administrator is in co...

Page 29: ...e product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a License key You will need a license code and the product s serial number found on the label and under System Options Support System Overview to receive a license key Installed Applications lists installed applications wit...

Page 30: ...the SD card has less than 1 MB free memory left Autotracking see Autotracking on page 24 System events for example on boot Event actions include Uploading images to an event server or send images by email Saving the video stream to the product s SD card Sending notification messages and emails Activating an output port for example to sound an alarm or lock a door Pan Tilt Zoom go to a preset Guard...

Page 31: ...an FTP server and send a notification email Images can be sent as email attachments Set up a triggered event The following example describes how to configure the Axis product to upload images when motion is detected 1 Go to Events Motion Detection and set up a motion detection window See Set up motion detection on page 33 2 Go to Events Event Types and click Add triggered 3 Enter a descriptive nam...

Page 32: ...specially if uploading via a slow connection Include pre trigger buffer Images stored internally in the product from the time immediately preceding the trigger Check the box to enable the pre trigger buffer and specify the buffer length in seconds minutes or hours Include post trigger buffer Images stored internally in the product from the time immediately after the trigger Check the box to enable...

Page 33: ...ble triggers for triggered events See Set up a triggered event on page 31 Note Using the motion detection feature may decrease the product s overall performance Set up motion detection To set up a motion detection Include Window follow these instructions 1 Go to Events Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in the list of windows and ent...

Page 34: ...o trigger motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Tips To trigger on small objects or movements use sev...

Page 35: ...d event see Set up a triggered event on page 31 Note A multi connector cable available from Axis is required when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately on page 48 Port Status The list on the Events Port Status page shows the status of the product s input and output ports Inputs and outputs are configured from the System Options Ports Devi...

Page 36: ...page 30 From the Recordings Events page you can Play recordings from the SD card View information on the recording click Properties Lock recordings to prevent accidental removal Remove recordings Download recordings Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matro...

Page 37: ...ecordings To play or download a continuous recording follow these steps 1 Go to Recordings Continuous 2 To play or download the recording from a point in time enter the year month date and the time in hours and minutes in the From field 3 Enter the amount of the recording hours and minutes to play or download in the Duration field 4 Click Play to playback the recording or click Download to downloa...

Page 38: ...curity IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be specified in the user list with the appropr...

Page 39: ...er Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client certificate Client private key The client certificate and private key are used to authenticate the network device They can be uploaded as separate files or in one combined file e g a PFX file or a PEM file Use the Client private key field if uploadi...

Page 40: ...iguration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DCHP can update a DNS server which when allows you to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Ax...

Page 41: ... IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain ...

Page 42: ... forwarded to the product NAT traversal is configured under System Options Network TCP IP Advanced Note For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable ...

Page 43: ...ive audio event alarm traffic and management traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP email To send event and error email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options Network SMTP email Enter the host names or IP addresses and port numbers for the prima...

Page 44: ... selected For multicast streams only certain IP addresses and port numbers should be used Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card The SD SDHC memory card not included is managed...

Page 45: ...factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to factory default settings on page 47 To test the product s PTZ mechanics click Test under PTZ Status To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be us...

Page 46: ... log levels for the System Log and the Access Log are set under System Options Support Logs Reports Configuration The Access Log can be configured to list all connections to the product select Critical Warnings Info If required a different log level can be used when sending emails Advanced Scripting Scripting allows experienced users to customize and use their own scripts Caution Improper use may ...

Page 47: ...n Plain Config go to System Options Advanced Plain Config Reset to factory default settings This will reset all parameters including the IP address to the factory default settings 1 Press and hold the Control button and the Power button for about 15 seconds until the Status indicator flashes amber see Hardware overview on page 4 2 Release the Control button but continue to hold down the Power butt...

Page 48: ...m notifications In addition to an auxiliary power and a GND pin the I O terminal connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Event Type The output will show as active shown under Events Port Status if the alar...

Page 49: ...AXIS Q6032 PTZ Dome Network Camera Multi Connector Cable sold separately Connection diagram A I O configured as input B I O configured as output I O connector DC power input AC power input 49 ...

Page 50: ...at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www axis com for mo...

Page 51: ...ss may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product If you see Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is u...

Page 52: ...r more information Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower frame rate than expected Lower the image resolution Why do I not get maximum frames per sec...

Page 53: ... triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance No audio Incorrect setup Check the sound card in the computer Ensure that mute is not selected and that the volume settings are co...

Page 54: ...art 10 AVC Motion JPEG Resolutions Extended D1 752x480 to 176x120 60 Hz Extended D1 736x576 to 176x144 50 Hz Frame rate H 264 Up to 30 25 fps 60 50 Hz in all resolutions Frame rate Motion JPEG Up to 30 25 fps 60 50 Hz in all resolutions Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Wide d...

Page 55: ...lfunction on boot Alarm events File upload via FTP HTTP and email Notification via email HTTP and TCP External output activation Go to PTZ preset Run guard tour Run autotracking Record to local storage Play audio clip Pre and post alarm video buffering Video access from web browser Camera live view Video recording to file ASF Customizable HTML pages Windows 7 Windows Vista Windows XP Windows Serve...

Page 56: ...o Surveillance Control Board Illuminators Multi user decoder license pack Performance considerations When settings up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affe...

Page 57: ...User Manual Ver M1 6 AXIS Q6032 PTZ Dome Network Camera Date May 2011 Axis Communications AB 2011 Part No 42961 ...

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