Appendix B -
Troubleshooting
46
Software
The
Bluetooth
Client is not
accessible from outside the net-
work.
The AXIS 9010 is not connected
properly.
1. Check Power and Network
indicator.
2. Check that assignment of IP
addresses for the AXIS 9010 and
for
Bluetooth
clients is correct.
3. To further check the IP
addresses, run the Ping com-
mand from another computer as
described in "IP address check"
at the end of this chapter. Fol-
low the appropriate recommen-
dations.
The
Bluetooth
client is not con-
nected to the AXIS 9010.
Wait and try to connect again
later.
The IP address of the
Bluetooth
client is set through IP Mas-
querading. Clients trying to con-
nect to a
Bluetooth
client served
by your AXIS 9010 do not know
the correct IP address since it is
masqueraded.
If possible, choose another IP
setting than IP Masquerading
for your
Bluetooth
client.
You lose the connection.
Insufficient
Bluetooth
radio sig-
nal. You are not within the radio
range of the AXIS 9010 or too
many obstacles between the
AXIS 9010 and your
Bluetooth
client obstruct the
Bluetooth
radio signal.
Move to another position or
move closer to the AXIS 9010
and try to reconnect.
The settings of your
Bluetooth
client are not correct.
Check installation instructions
and the manual for your
Blue-
tooth
client.
The
Bluetooth
radio signal is
interfered.
Check that other devices using
the same or adjacent frequencies
are not placed close to the AXIS
9010 or the
Bluetooth
client.
Symptoms
Possible causes
Remedial actions
The AXIS 9010 Radio LED is
blinking red.
Software upgrading failure
See
Installing Updated Software,
on page 33 and also the axis
web site, www.axis.com
It is not possible to upgrade or
downgrade the software version
Install the original software ver-
sion which corresponds with
your AXIS 9010.
