Axis 9010 User Manual Download Page 44 | Manualshive

Page: 44 / 60

background image

Appendix B -

Troubleshooting

44

You are connected to the AXIS
9010 but when you try to dial
up and access applications, the
connection fails (only applica-
ble if Radius is enabled and the
LAN access profile is used)

The RADIUS parameter settings
are incorrect.

1. Check the RADIUS parameter
settings in both the RADIUS
server and in AXIS 9010 Web
interface.

2. If you do not find any incor-
rect parameter settings, switch
off the RADIUS function and try
again to dial up your applica-
tion. If you still cannot connect
check the other troubleshooting
steps for more help.

When you try to dial up and
access other applications you
get authentication failure (only
applicable if Radius is enabled
and the LAN access profile is
used)

Your UserID and/or password are
incorrect.

1. Make sure that you enter the
correct UserID and password.

2. Check that your UserID is reg-
istered in the RADIUS server.

3. Check the RADIUS parameter
settings in both the RADIUS
server and in AXIS 9010 Web
interface.

«
...
42
43
44
45
46
...
»

Summary of Contents for 9010

Page 1: ...verview 9 Package Contents 9 Physical Description 10 Indicators 11 Placing the AXIS 9010 12 Bluetooth Wireless Technology 13 AXIS 9010 14 AXIS 9010 IP Setting 15 AXIS 9010 Automatic IP Setting 15 AXIS 9010 Manual IP Setting 15 Bluetooth Client IP Setting 18 PAN Profile 18 LAN Access Profile 19 IP setting methods 19 Security 22 Web Interface and FTP Security 22 Bluetooth Radio Link Security 22 Auth...

Page 2: ...ing New Software 33 Obtaining New Software 33 Installing Updated Software 33 Software installation failure 34 RFL 34 Restart Options 36 Restart 36 Restore Settings 36 Reset to Factory Default Settings 37 Bluetooth Client Installation 38 Appendix A Technical specification 39 Appendix B Troubleshooting 42 Appendix C Definition of Terms and Abbreviations 49 Appendix D Software Disclaimer 53 Index 59 ...

Page 3: ... guide shall not be considered as an inducement to make illicit duplications of material Any duplication will be made at the user s own risk Software Disclaimer Part of the AXIS 9010 is based on a free SNMP package Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work Copyright 1996 1998 1999 2000 The Regents of the University of California All Rights Reserved Permission to use co...

Page 4: ...ts in material and workmanship for 90 days following the date of purchase This warranty does not cover any damage attributable to erroneous installation of the product THIS WARRANTY IS THE SOLE WARRANTY AND IS IN LIEU OF ANY OTHER WARRANTY WHETHER EXPRESSED IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OR ANY W...

Page 5: ...re available from the Axis website at http www axis com This site enables you to access corporate and support information and learn more about other Axis products www axis com AXIS 9010 User s guide Revision 2 0 Part No 19966 Dated February 2003 Copyright Axis Communications AB 2003 ...

Page 6: ...essary and you can follow the instructions below If you do not have a DHCP server IP address for the AXIS 9010 must be assigned manually Please go through the instructions 1 2 below and then refer to the installation instructions in section 5 AXIS 9010 IP Setting on page 15 1 Connect your AXIS 9010 first to the network with an Ethernet cable and then to the mains supply with the power supply AXIS ...

Page 7: ...o a default value for your AXIS 9010 This means that if a login window appears in your client before you have established a Bluetooth radio link the default PIN code which is printed on the product label on the underside of your unit should be entered in the Bluetooth Passkey entry field 2 3 Accessing AXIS 9010 Web Interface To access the internal Web interface you enter the IP address of your AXI...

Page 8: ... employees and offices in 14 countries Axis operates globally in cooperation with distributors and OEM partners in 70 countries Approximately 95 percent of production is exported out of Sweden Information about Axis can be found at http www axis com 3 2 About this User s guide This user s guide provides introductory information as well as detailed instructions on how to set up and manage the AXIS ...

Page 9: ...cking materials are recyclable Note Hardware Quantity Model Variants Part Numbers AXIS 9010 1 9010 E3 0128 001 04 The AXIS 9010 User s Guide 1 rev 2 0 19966 Power Supply AXIS PS B 1 Australia 13269 Europe 13267 Japan 13936 UK 13268 USA 13270 Mounting Bracket 1 9010 E1 17662 Screws 2 ST4 2x25 RXS Z FZB 17645 If you need to mount your AXIS 9010 on a wall or ceiling the AXIS 9010 comes with a mountin...

Page 10: ...Product Overview 10 4 2 Physical Description Front Panel Underside ...

Page 11: ... Orange OK 10 Mbps network connected Orange flashing Activity on 10 Mbps network Red No physical connection to the network Radio Green Bluetooth Radio link connected Green flashing Activity on a Bluetooth Radio link Not lit No Bluetooth Radio link connected Red during upstart Settings are being restored upgraded Red flashing Error Flash upgrading defective Orange flashing Bluetooth module firmware...

Page 12: ...surrounding environment affects the range of the Bluetooth radio signal try to avoid placing the AXIS 9010 where the radio signal can be shadowed by nearby obstacles The Bluetooth radio signal and its transmission quality can also be interfered with by other devices such as microwave ovens that use the same or adjacent frequencies Do not place the AXIS 9010 close to any such devices To mount the A...

Page 13: ...unication devices such as notebook computers and PDAs Data can be sent at a speed of up to 723 kbps and for as many as seven simultaneous data users The sophisticated mode of transmission adopted in the Bluetooth specification ensures protection from interference and security of data The Bluetooth radio operates in an unlicensed frequency band ensuring communication compatibility worldwide This ma...

Page 14: ... other newly developed Axis products has been designed around Axis Linux based ThinServer technology It utilizes the latest version of the highly recognized ETRAX system on a chip technology developed by Axis and runs an embedded Linux operating system and built in Web server The Bluetooth protocol stack developed by Axis the OpenBT is available for download at http developer axis com The AXIS 901...

Page 15: ...e of the AXIS 9010 is AXIS 9010 IP address If the above method is not possible check the IP address in the DHCP server or contact your network administrator 5 2 AXIS 9010 Manual IP Setting If you do not have access to a DHCP server you must set the IP address for your AXIS 9010 manually Start by installing the AXIS 9010 according to the instructions steps 1 2 in section 2 1 Installing your AXIS 90...

Page 16: ...e to reset the AXIS 9010 again 5 Map the physical address equivalent to the serial number of your AXIS 9010 to the IP address using the ARP command Then ping your IP address by sending a packet with 408 bytes of data to the specified address and wait for a reply Windows 98 ME NT 2000 XP Start a command prompt window and type these commands Syntax Example The following message will be displayed in ...

Page 17: ... the pinging procedure to work correctly the length must be 408 arp s IP address Serial number ping s 408 IP address arp s 192 168 0 91 00 40 8C 18 10 D0 ping s 408 192 168 0 91 arp s 192 168 0 91 00 40 8C 18 10 D0 ping s 408 192 168 0 91 PING 192 168 0 91 192 168 0 91 408 data bytes 416 bytes from 192 168 0 91 icmp_seq 12 ttl 64 time 1 7 ms 416 bytes from 192 168 0 91 icmp_seq 13 ttl 64 time 1 3 ...

Page 18: ...rts Network access point services can provide some of the features of an Ethernet bridge The AXIS 9010 will forward Ethernet packets between each of the connected Bluetooth devices The AXIS 9010 with the PAN profile has an additional connection to stationary network in which the Ethernet packets are exchanged via bridging Note IP Masquerading For the PAN profile the AXIS 9010 will assign IP addres...

Page 19: ... using IP Masquerading IP address assignment through masquerading is the default setting Important If you use IP Masquerading the IP addresses for your Bluetooth clients will only apply between the Bluetooth clients and your AXIS 9010 They will be hidden to any network on the other side of the AXIS 9010 Set the dial up application in your client to server assigned IP address in order to let the AX...

Page 20: ...6 1 192 168 126 254 and 10 0 0 1 10 255 255 254 You assign the IP addresses for the Bluetooth clients in the AXIS 9010 Web interface For more information please refer to section 11 AXIS 9010 Web Interface on page 29 Note Bluetooth Client Automatic IP Setting LAN Access Profile If you have access to a DHCP server you can choose to let it assign IP addresses to your clients via the AXIS 9010 All par...

Page 21: ...the IP addresses for the Bluetooth clients manually you need to specify the range of your IP addresses Assign a unique and unused address range in order to prevent conflicts with other network devices To obtain the range of your IP addresses consult your network administrator Important You assign the IP addresses for the Bluetooth clients in the AXIS 9010 Web interface For more information please ...

Page 22: ...9010 a security login process is initiated before you can set up a Bluetooth radio link By default the Bluetooth Passkey is set to a default PIN code for each AXIS 9010 You will find the default PIN code on the underside of your AXIS 9010 This means that if a login window appears in your client before you have established a Bluetooth radio link the PIN code should be entered in the entry field It ...

Page 23: ...a credentials database The login parameters in the Bluetooth client user ID and password are the input to the RADIUS server The server checks the user ID and password then replies with the access privileges for the user Authentication checks user credentials to verify the user s identity Authorization controls user privileges and access restrictions Accounting keeps track of the amount of bytes an...

Page 24: ...sion 1 SNMPv1 and version 3 SNMPv3 SNMPv1 transmits everything unencrypted and for access control it relies on community names which are often known secrets SNMPv3 uses encryption and can therefore provide a more secure configuration and monitoring link You activate the SNMP function in the AXIS 9010 Web interface 9 1 AXIS MIB The actual management is handled by a Network Management System NMS sof...

Page 25: ...address assignment IP address assignment for PAN profile IP address assignment for LAN profile masquerading masquerading Enable DHCP on the masquerading net PAN profile active Masquerading range when masquerading is chosen 172 16 0 1 172 16 255 254 AXIS 9010 accessibility Access area Maximum number of Bluetooth clients largest possible 7 RADIUS not active RADIUS Authentication Port when RADIUS is ...

Page 26: ...s these devices are displayed in a list with the Bluetooth Device Address and or the Bluetooth Device Name To more easily find your AXIS 9010 in these lists the first part of the Bluetooth Device Name the Access Point name is by default set to AXIS 9010 User ID and Password To access the AXIS 9010 Web interface or an FTP session a security login process is initiated The user ID is root and the def...

Page 27: ...ccess profile and for the PAN profile If you use Automatic IP setting for the LAN access profile and you activate the authentication function RADIUS the IP addresses for the Bluetooth clients will primarily be assigned by the RADIUS server and secondly by the DCHP server If you do not activate RADIUS the DHCP server will handle the IP address assignment for the Bluetooth clients For the PAN profil...

Page 28: ...enables remote management and monitoring of network entities If you choose to activate the SNMP you need to specify the SNMP parameters in the AXIS 9010 Web interface By default SNMP is set to not active When SNMPv1 is activated the default Read community name is public By default the Trap port number is set to 162 and the Trap on Authentication failure is set to not active PPPoE Point to Point Pr...

Page 29: ... and configure parameters 11 1 Accessing the AXIS 9010 Web Interface To access the Web interface enter the IP address of the AXIS 9010 in the location field of a Web browser A login process is initiated before you can access the Web interface The AXIS 9010 user ID is root and the default password is pass The left part of the window consists of a menu with links from which you can reach all the pag...

Page 30: ...splays information about the connected Bluetooth clients status for PPPoE technical specifications and a log file The log file lists events like restarting information and error messages for your AXIS 9010 11 5 Settings You can configure the parameters directly from the Settings link in the Web interface and set an identity for your AXIS 9010 Security Web FTP In order to protect the settings from ...

Page 31: ... address for your AXIS 9010 as well as other network specific parameters like Subnet mask Default gateway Domain name DNS servers and WINS servers These parameters set a network identity for your AXIS 9010 Bluetooth Here you can set a Bluetooth Device Name for your AXIS 9010 You can also choose which method to use to set the IP addresses for the Bluetooth client For the LAN access profile the foll...

Page 32: ...s and abbreviations that will appear in the Web interface or in the AXIS 9010 User s guide Contact and Links Here you can find support information and useful links which will take you to the AXIS 9010 Support page and the AXIS 9010 Product page They offer technical support the latest news and problem forms for e mail to Axis Status Report The Status Report shows system information and the status o...

Page 33: ...ve downloaded the new software Important 2 Start an FTP session and write the following command Syntax Example 3 Log In to the AXIS 9010 using the correct user ID and password By default these are set to root and pass respectively The same login parameters as to the Web interface Syntax Example 4 Set the session to binary transfer mode Do NOT use the IP addresses used in the following examples whe...

Page 34: ...he upgrade software corresponds with your AXIS 9010 version The correct version of the AXIS 9010 software is available at www axis com If the software installation is interrupted while the AXIS 9010 is being programmed the Radio indicator will blink red when the unit is restarted Please refer to section 12 4 RFL below 12 4 RFL The AXIS 9010 is equipped with a Resident Flash Loader RFL which allows...

Page 35: ...ated Opening a browser and entering the unit s IP address in the location field will bring up a simple form containing two buttons Use the Browse button to locate and select the correct software file and then press Load If the software file is correct the programming of the unit will start and the Radio indicator will start blinking green The unit will restart automatically when the programming is...

Page 36: ...ir original default values This is performed by clicking the Restore button in the AXIS 9010 Web interface When you reset your AXIS 9010 all settings are set to factory defaults Use the Reset button on your AXIS 9010 13 1 Restart 1 In the AXIS 9010 Web interface click on the Support link and choose the Restart Options link 2 Click on the Restart button 3 All connections to the clients will be lost...

Page 37: ...and hold the Reset button with a small tool such as a pen or a paper clip and reconnect the power supply cable 3 Continue to press the Reset button until the Network indicator displays red this may take up to 30 seconds then release the Reset button 4 Your AXIS 9010 is now reset and all settings are returned to factory default ...

Page 38: ...10 must operate with Bluetooth wireless technology and support the LAN Access Profile or the PAN profile Set the dial up application in your client to server assigned IP address to let the AXIS 9010 assign IP addresses to the Bluetooth clients Please refer to the specific Bluetooth client manual for information ...

Page 39: ...rnet or 100baseTX Fast Ethernet auto sensing Operating System Embedded Linux Hardware ETRAX 100LX 100 MHz 32 bit RISC processor 4 MB FLASH PROM 16 MB DRAM One RJ 45 connector twisted pair Bluetooth Specification Bluetooth LAN Access Profile Bluetooth PAN Profile Bluetooth Generic Access Profile and Bluetooth Serial Port Profile supported Point to multipoint operation connecting up to 7 simultaneou...

Page 40: ...tter Performance Output power max 20 dBm Frequency deviation 140 to 175kHz Carrier drift 1 slot 366us max 25kHz Carrier drift 3 slots 1598us max 40kHz Carrier drift 5 slots 2862us max 40kHz Built in Web Server Configuration Access point IP address assignment Automatically DHCP or proprietary arp ping method Client IP address assignment from the AXIS 9010 Automatically via masquerading or manually ...

Page 41: ...ns website http www axis com Internal flash memory allows simple central and remote software upgrades over the network using FTP Operating Conditions Indoor use only Temperature 5 C to 40 C 40 F to 105 F Humidity 20 80 RHG non condensing humidity Metrics Height 50 mm 1 97 inches Width 143 mm 5 63 inches Length 178 mm 7 01 inches Weight 280 g 0 62 lbs Power Consumption Maximum 2 5 W Power provided ...

Page 42: ...ower indicator is not con stantly lit Faulty power supply Check your power supply and replace if needed The Network indicator is red No network access 1 Verify that your network is accessible through your net work socket 2 Verify that your network cable is functional Symptoms Possible causes Remedial actions Your Bluetooth client cannot find the AXIS 9010 after an inquiry has been made Insufficien...

Page 43: ...scribed in IP address check at the end of this chapter Fol low the appropriate recommen dations Your Bluetooth client lacks the correct Bluetooth Profile the LAN Access Profile or the PAN Profile Contact the supplier of your Bluetooth client and check if an upgrade with the correct profile is possible Otherwise obtain a Bluetooth client with the correct profile The settings of your Bluetooth clien...

Page 44: ... parameter settings switch off the RADIUS function and try again to dial up your applica tion If you still cannot connect check the other troubleshooting steps for more help When you try to dial up and access other applications you get authentication failure only applicable if Radius is enabled and the LAN access profile is used Your UserID and or password are incorrect 1 Make sure that you enter ...

Page 45: ...Bluetooth radio signal Move to another position or move closer to the AXIS 9010 The settings of your Bluetooth client are not correct Check instructions for your Bluetooth client The Bluetooth radio signal is interfered Check that other devices using the same or adjacent frequencies are not placed close to the AXIS 9010 or the Bluetooth client Some of your applications will not run The IP address ...

Page 46: ...P setting than IP Masquerading for your Bluetooth client You lose the connection Insufficient Bluetooth radio sig nal You are not within the radio range of the AXIS 9010 or too many obstacles between the AXIS 9010 and your Bluetooth client obstruct the Bluetooth radio signal Move to another position or move closer to the AXIS 9010 and try to reconnect The settings of your Bluetooth client are not ...

Page 47: ... you want to check for example the IP address of your AXIS 9010 Symptoms Possible causes Remedial actions The AXIS 9010 Web interface cannot be accessed from a Web browser The AXIS 9010 is not connected properly 1 Check Power and Network indicator 2 Check that assignment of IP addresses for the AXIS 9010 and for Bluetooth clients is correct 3 To further check the IP addresses run the Ping com mand...

Page 48: ... be used again You must obtain a new IP address for your AXIS 9010 destination host unreachable The AXIS 9010 is not accessible Check your network settings ____________ request timed out The IP address is not in use You are either pinging the wrong IP address or your AXIS 9010 does not have the correct IP address This IP address is not used by anyone and is available for use for your AXIS 9010 Set...

Page 49: ... with By default the Bluetooth Device Name for your AXIS 9010 is AXIS 9010 IP address Bluetooth Passkey The Bluetooth Passkey is a security login parameter you enter before you can set up a Bluetooth radio link Bluetooth Wireless Technology Bluetooth wireless technology makes it possible to connect any compatible portable and stationary communication device without any cable The technology is base...

Page 50: ...a popular method for hiding a pro tected IP address space from the Internet Internal users access services on the Internet as usual but Internet services only see connections that originate on the firewall or the router IP Mas querading uses almost the same method for IP translation as NAT except that masquerading also uses the port number in the translation ISP An ISP Internet Service Provider is...

Page 51: ...dentials between the remote end user and the authentication server RFL RFL Resident Flash Loader allows you to program the AXIS 9010 when a previous software installation has been interrupted The RFL can detect an interrupted software installation and re install the software Serial Number The serial number is located on the underside label of the AXIS 9010 Please note that the serial number of you...

Page 52: ...C Definition of Terms and Abbreviations 52 WINS Server WINS Windows Internet Naming Service manages the association of workstation names and locations with the IP addresses Its function resembles the DNS server ...

Page 53: ...POSE ARE DISCLAIMED IN NO EVENT SHALL THE INTERNET SOFTWARE CONSORTIUM OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDIN...

Page 54: ...PHP Development THIS SOFTWARE IS PROVIDED BY THE PHP DEVELOPMENT TEAM AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PHP DEVELOPMENT TEAM OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING ...

Page 55: ...ANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFT...

Page 56: ... copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The name s of the authors of this software must not be used to endorse or promote products derived from this software withou...

Page 57: ... of this documentation and or software Roaring Penguin Software Inc Copyright C 2002 Roaring Penguin Software Inc Permission to use copy modify and distribute this software for any purpose and without fee is hereby granted provided that this copyright and permission notice appear on all copies and supporting documentation the name of Roaring Penguin Software Inc not be used in advertising or publi...

Page 58: ...otice and this permission notice appear in all copies of the software and derivative works or modified versions thereof and that both the copyright notice and this permission and disclaimer notice appear in supporting documentation THIS SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PART...

Page 59: ...wireless technology 13 Bridging 18 C Client automatic IP setting LAN Access Profile 20 Client IP setting 18 27 Client IP setting within a private network 19 Client Manual IP setting LAN Access Pro file 21 D Date Time 31 Date and time 27 Default settings 25 E Ethernet bridge 18 ETRAX 14 F FTP 26 30 33 FTP security 22 G Gateway 17 31 36 GMT 27 H Host name 26 31 I Installing updated software 33 IP Ma...

Page 60: ...31 PPPoE 28 31 Product number 10 Q Quick installation 6 R Radio indicator 10 11 RADIUS 21 23 27 28 31 Reset to factory default settings 37 Resident Flash Loader 34 Restart 36 Restore settings 36 RFL 34 S Serial number 10 15 SNMP 24 28 31 SNMPv1 24 28 31 SNMPv3 24 31 Subnet mask 17 31 36 T Thin Server 14 Time Zone 27 U User ID 7 22 26 29 30 33 W Web interface security 22 ...

Reviews:

No comments

Related manuals for 9010

Brand: Homefibre Pages: 2

Brand: Gemtek Systems Pages: 13

Brand: Inseego Pages: 68

WL-ICNAP48F-060

Brand: Mach Power Pages: 22

Brand: Cables to Go Pages: 63

3CRWER101U-75 - Wireless 11g Cable/DSL...

Brand: 3Com Pages: 76

Airlive WIAS-3200N

Brand: Ovislink Pages: 7

WAP11 - Instant Wireless Network Access Point

Brand: Linksys Pages: 33

Brand: Pioneer Pages: 6

Brand: MikroTik Pages: 6

SpeedStream 2624

Brand: Siemens Pages: 2

Brand: Siemens Pages: 6

Brand: Siemens Pages: 28

GIGASET SE681 WIMAX

Brand: Siemens Pages: 72

Gigaset SX682 WiMAX

Brand: Siemens Pages: 74

SCALANCE W748-1

Brand: Siemens Pages: 68

SCALANCE W786-x

Brand: Siemens Pages: 68

SpeedStream SS2524

Brand: Siemens Pages: 90

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands