Sierra Wireless AT&T Elevate 4G User Manual Download Page 1

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AT&T Mobile Hotspot



Elevate 4G

User Guide

2400154

Rev 1

Summary of Contents for AT&T Elevate 4G

Page 1: ...AT T Mobile Hotspot Elevate 4G User Guide 2400154 Rev 1 ...

Page 2: ......

Page 3: ...otspot Elevate 4G in any aircraft whether the aircraft is on the ground or in flight In aircraft the AT T Mobile Hotspot Elevate 4G MUST BE POWERED OFF When operating the AT T Mobile Hotspot Elevate 4G can transmit signals that could interfere with various onboard systems The driver or operator of any vehicle should not operate the AT T Mobile Hotspot Elevate 4G while in control of a vehicle Doing...

Page 4: ...s under one or more patents licensed from InterDigital Group Copyright 2011 Sierra Wireless All rights reserved Trademarks Sierra Wireless and the Sierra Wireless logo are trademarks of Sierra Wireless LTE is a trademark of ETSI AT T the AT T logo and all other AT T marks contained herein ar trademarks of AT T Intellectual Property and or AT T affiliated companies All other marks contained herein ...

Page 5: ... Credentials 16 Use Your Mobile Hotspot 17 Set Auto Connect Options 17 View Data Usage 18 Enable Disable Wi Fi 19 View Block Connected Users 19 Add a Wireless Device to your Wi Fi Network 20 View SMS Messages and Alerts 22 Use the GPS Feature 23 Battery Settings 24 Extend Battery Life 24 Set Audio Alerts 26 Change Device Security Settings 27 View Details About Your Mobile Hotspot 28 Use the microS...

Page 6: ... View Wi Fi Status and List of Connected Devices 39 Set Wi Fi Network Options 39 Set Wi Fi Security Options 41 Set MAC Filter Mode 42 Enable Port Forwarding 42 Enable VPN Passthrough 44 Set Router LAN Options 44 Frequently Asked Questions 46 Troubleshooting 49 Reset the Mobile Hotspot 51 Alerts 52 Specifications 56 Mechanical Specifications 56 Environmental Specifications 56 Regulatory and Safety ...

Page 7: ...Contents Rev 1 Aug 11 7 Index 60 ...

Page 8: ...can use that Wi Fi access point to connect your laptop and other Wi Fi capable devices to AT T s mobile broadband network and connect to the Internet You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet Limited 4G LTE availability in select markets 4G speeds delivered by HSPA with enhanced backhaul and LTE where available C...

Page 9: ...CD Screen on page 10 for details Data Usage meter Network name Error messages See Alerts on page 52 for troubleshooting suggestions Wi Fi Protected Setup WPS instructions a fast easy way to connect WPS enabled devices to your Wi Fi network To personalize the mobile hotspot and change the settings connect to AT T s mobile broadband network and go to the homepage http att elevate Desired result Acti...

Page 10: ...F signal No signal Signal strength Network indicator GPS Wi Fi Battery SSID Wi Fi Key AT T SSID Elevate AD9B Wi Fi Key 12345678 Personalize at ŚƩƉ ĂƩ ĞůĞǀĂƚĞ Data usage Messages View at http att elevate Status icons Wi Fi on off Numbr of connected devices Device homepage Default login is attadmin Home Screen To access the Wi Fi Protected Setup WPS screen double press the power button ...

Page 11: ...rk 4G Connected to AT T s HSPA network AT T s HSPA network is capable of delivering 4G speeds when combined with enhanced backhaul Your wireless device cannot distinguish between HSPA cell sites combined with enhanced backhaul and those without enhanced backhaul Enhanced backhaul is available in limited areas However availability is increasing with ongoing backhaul deployment Learn more at att com...

Page 12: ...Accessories Additional accessories are available from www sierrawireless com wheretobuy onlinestore default aspx Power Sources You can power your mobile hotspot from Rechargable battery included with the mobile hotspot USB port on your computer Wall socket using the AC adapter and USB cable Battery charging No battery The mobile hotspot is powered on and connected to the AC charger The battery is ...

Page 13: ...Internet Note Your mobile hotspot does not need to be connected to the computer with the USB cable to connect to the Internet The USB cable is used mainly for recharging the battery You can also connect to the Internet with the mobile hotspot tethered to the laptop with the USB cable To connect to the Internet 1 Turn on the mobile hotspot Press and hold the power button for a few seconds The first...

Page 14: ...ternet Optional To personalize your mobile hotspot go to http att elevate Note To make changes to the mobile hotspot settings on the homepage you must first log in as Administrator Type attadmin in the Admin Login box Homepage Your mobile hotspot comes configured perfectly secure and ready to use but if you want to change the security settings the Wi Fi SSID Network Name and other settings go to y...

Page 15: ...fault Admin Login 2 Click OK Once you are logged in with the default Admin Login you can view detailed information and change mobile hotspot settings such as Change the SSID Wi Fi Key Admin Login and Wi Fi encryption Set autoconnect options Set GPS options Use GPS to track or map your location and find nearby amenities Set battery options View data usage Set audio alerts Change advanced settings s...

Page 16: ... is blank a power saving feature press and quickly release the power button to view the information on the screen The default Wi Fi Key is also printed on a label under the battery and is shown on the LCD screen Admin Login Used to log into the homepage as Administrator You must be logged in as Administrator to use certain features and to make changes to your mobile hotspot settings The default Ad...

Page 17: ...icon 3 Under Auto Connect Roaming select the desired option Always auto connect The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on You may incur additional roaming charges if you are outside of the AT T coverage area Always auto connect except when roaming The mobile hotspot automatically attempts to connect only to AT T s mobile broadband network ...

Page 18: ...ge and on the LCD screen On the LCD screen On the homepage 1 Go to the homepage and log in as Administrator 2 Click the AT T Globe icon on the left side of the screen 3 The bar graph shows your data usage The billing cycle typically a month is available on your bill AT T SSID Elevate AD9B Wi Fi Key 12345678 Personalize at ŚƩƉ ĂƩ ĞůĞǀĂƚĞ Data usage ...

Page 19: ...bile hotspot gives you that option To enable disable your Wi Fi network 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Wi Fi icon 3 Under Settings select the desired option 4 Click Save Save button appears once you make a selection View Block Connected Users To view a list of devices connected to your mobile hotspot and block undesired users 1 On the Mobile Hotspot Homepage l...

Page 20: ...age 42 Add a Wireless Device to your Wi Fi Network You can connect up to five wireless devices such as smart phones laptops tablets digital cameras printers gaming consoles and digital picture frames to your mobile hotspot network You can use the Mobile Hotspot Homepage or the device LCD screen double press the power button to view WPS instructions to add additional wireless devices to your Wi Fi ...

Page 21: ...ur Wi Fi network If you choose the Manual option a Open the Wi Fi menu on the device you want to connect and view the list of available networks b Select the mobile hotspot SSID Wi Fi network name displayed on the LCD screen e g Elevate xxx c Select Connect and enter the Wi Fi Key displayed on the LCD screen From the Mobile Hotspot LCD You can also connect using the LCD screen without going to the...

Page 22: ...ease the power button to wake up the screen View SMS Messages and Alerts Your mobile hotspot can receive SMS messages from AT T and displays alerts to advise you of the device status The message icon on the device LCD indicates that you have a message or alert To view the message alert 1 On the Mobile Hotspot Homepage log in as Administrator 2 Click the Messages Alerts icon 3 Double click the mess...

Page 23: ...s also better at acquiring a GPS fix in poor signal conditions 4 Optional For metric units select the box beside Use Metric Units 5 Click Save 6 Select the desired option Get GPS Location One time satellite fix Start GPS Tracking Continuous tracking The needle on the GPS icon flashes while the mobile hotspot is attempt ing to get a GPS fix If you have trouble obtaining a fix ensure that the device...

Page 24: ...ignal strength the better the signal the longer the battery life Wi Fi range Short Wi Fi range Extend battery life Medium Wi Fi range Intermediate battery life and Wi Fi range Long Wi Fi range Enables you to have your laptop or other Wi Fi device further from your mobile hotspot and still connect to your Wi Fi network but battery life is shorter Extend Battery Life There are several methods you ca...

Page 25: ...ery life by adjusting the Power LED and LCD backlight settings 1 Go to the homepage and log in as Administrator 2 Click the Advanced Settings icon 3 Select the Device tab and then select Display 4 Set the desired options For example you can Turn the Power LED and LCD backlight off Set the time after which the LCD backlight turns off The shorter the time the longer the battery life Set the LCD back...

Page 26: ...ve button appears once you make a selection Set Audio Alerts You can configure your mobile hotspot to sound an alert when the status changes For example When the connection status changes When you receive an SMS message When the battery is low When the mobile hotspot enters standby mode To turn off all audio alerts set the mute switch on the mobile hotspot so that the red rectangle is visible To c...

Page 27: ...ces default WPA WPA2 Personal Strong security supported by most Wi Fi devices Use this if you want to connect Wi Fi devices that do not support WPA2 Personal AES None Not recommended Anyone can access your Wi Fi network without a password and you are responsible for charges incurred The encryption options available depend on the Wi Fi rate To change the Wi Fi rate and select another encryption opt...

Page 28: ... the About Your Mobile Hotspot icon For additional information and to save a file you can forward to AT T Customer Care Use the microSD Card Your mobile hotspot is equipped with a microSD reader You can use this feature in tethered mode to store information on the microSD card The mobile hotspot supports microSD cards with up to 32 GB capacity To use the microSD card to store files 1 Remove the ba...

Page 29: ...he illustration 3 Replace the back cover 4 Use the USB cable to connect the mobile hotspot to a USB port on your computer 5 Go to the Mobile Hotspot Homepage and log in as Administrator See Homepage on page 14 6 Click the microSD icon for instructions on using the microSD feature ...

Page 30: ...ttery icon on the LCD screen indicates that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged Note The LCD goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release the power button To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mobi...

Page 31: ...IM Card Your mobile hotspot comes with the SIM card inserted If you need to replace the SIM card 1 Remove the back cover 2 Slide the SIM card cover to the Open position 3 Lift the SIM card cover remove the existing SIM card and replace it with the new one ...

Page 32: ...Use Your Mobile Hotspot Rev 1 Aug 11 32 4 Lower the SIM card cover 5 Slide the SIM card cover to the Lock position ...

Page 33: ...cable instead of using the Wi Fi network If you do not want to use this feature and want to use USB cable only to charge the mobile hotspot battery you can set the host driver not to install To set the host driver not to install 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 On the Device Basic tab beside Automatically install host driver for USB tethering select No 3 Click Sa...

Page 34: ...the display options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 On the Device Display tab select the desired options Power LED The Power LED blinks to confirm that the mobile hotspot is powered on Turning it off can extend battery life LCD Backlight You can control how long the LCD backlight is on before going into sleep mode You can set the LCD backlight to turn off after ...

Page 35: ...s To set the audio alerts 1 On the device set the mute switch so that the red rectangle is not visible 2 On the Mobile Hotspot Homepage click the Alert Sounds icon 3 Select the status changes for which you want to hear a beep If you want to hear a beep when the battery is low choose the battery level at which you would like to be warned 4 Click Save Save button appears once you make a selection ...

Page 36: ...mer Care is troubleshooting an issue they may ask you to save this information and send it to them To view and save detailed information about your mobile hotspot 1 On the Mobile Hotspot Homepage click the About Your Mobile Hotspot icon 2 Click View Details 3 Click Save to File and follow the on screen instructions to save the file To close the window click OK ...

Page 37: ...mepage click the Advanced Settings icon 2 Click the WAN tab Set Connection Preferences To set the connection preferences 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to WAN Setup 3 Select the desired options You can use the manual network selection mode to select a mobile network when roaming internationally When a network is manually selected the ...

Page 38: ...ther level of security by setting up an PIN number that must be entered before you can view the information available to an administrator or change the mobile hotspot settings on the homepage If you set up a PIN number when you go to the homepage and log in as administrator you will be asked to enter the PIN number before you can access the homepage as an administrator To enable SIM security 1 On ...

Page 39: ...o unlock the PIN View Wi Fi Status and List of Connected Devices To view Wi Fi status and a list of connected devices 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Wi Fi Status 3 If desired click the link to view a list of connected devices Set Wi Fi Network Options To set the Wi Fi network options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go t...

Page 40: ...ear to Send handshaking protocol The recommended value is 2347 If you are experiencing inconsistent data flow you can make minor changes to this value to try to alleviate the problem Threshold fragmentation The largest allowable size in bytes for a packet If the packet is larger than this it is sent in multiple packets which can affect network performance It is recommended to keep this value as la...

Page 41: ...nd click Save The options available depend on the Wi Fi rate If you want to choose a Wi Fi encryption other than WPA2 Personal AES or WPA WPA2 Personal 1 Change the basic rate to 802 11b g compatibility 2 Select the desired encryption options It is recommended that you use WPA2 Personal AES whenever possible Note The length of the Wi Fi Key depends on the Wi Fi encryption selected Mouse over the f...

Page 42: ...ess of the device you want to block and click Add or click List of connected devices and select the box in the Block column beside the device you want to block Reconnect your Wi Fi devices To unblock a user device click Delete beside the MAC address of the blocked device and then click Save Reconnect your Wi Fi devices Enable Port Forwarding If your computer is hosting a server you can enable port...

Page 43: ...warded to specific ports and devices on your network using their local IP addresses Note Port forwarding creates a security risk When not required port forward ing should be disabled 4 Go to Router Port Forwarding 5 Enter the Port Forwarding information and click Save Save button appears once you make a selection ...

Page 44: ...le VPN connections passthrough To enable VPN passthrough 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Router Basic 3 Select Enabled beside VPN passthrough and click Save Set Router LAN Options To set the router LAN options 1 On the Mobile Hotspot Homepage click the Advanced Settings icon 2 Go to Router LAN ...

Page 45: ...cally assigns an IP address to each device on the network and manages their configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider 4 Click Save Save button appears once you make a selection ...

Page 46: ...pot on page 51 2 Use the default Wi Fi Key and Admin Login attadmin to connect to the Wi Fi network and log in as Administrator See Set Up and Connect to the Internet on page 13 How do I disconnect from the mobile broadband network Do one of the following On the Mobile Hotspot Homepage click Disconnect below the virtual mobile hotspot Press and hold the power button for a few seconds to turn off t...

Page 47: ...rs on page 19 The LCD screen is not lit How do I know if the mobile hotspot is still powered on The LCD screen dims to save energy The blue LED continues to flash provided you have not turned this feature off to indicate that the mobile hotspot is still powered on To wake up the LCD press and quickly release the power button How do I access information on the microSD card 1 Insert the microSD card...

Page 48: ...8 Go to www sierrawireless com support and select AT T and Mobile Hotspot Elevate 4G From the Sierra Wireless Web site you can Update the firmware on your device View tutorials Refer to the Quick Start Guide that came with your mobile hotspot ...

Page 49: ...ther the mobile hotspot to your laptop The first time you do this it will take a few moments for the drivers to install 2 Launch your browser and go to the Mobile Hotspot Homepage 3 Click the Wi Fi users icon 4 Under Enable Wi Fi select On 5 Click Save The No Signal icon appears on the LCD screen If the No Signal icon appears on the LCD screen make sure you are in the AT T coverage area The Wi Fi ...

Page 50: ...whereby computers running Windows Vista cannot obtain an IP address from certain routers More information and a fix are available at http support microsoft com kb 928233 or go to the Microsoft support web site and search for knowledge base article 928233 My computer or other Wi Fi device loses its Wi Fi connection to the mobile hotspot If a Wi Fi device connects to your mobile hotspot Wi Fi networ...

Page 51: ...on the device 1 Remove the back cover 2 Use a small object such as the end of a paper clip to press and hold the reset button for 5 to 10 seconds 3 When prompted on the LCD to do so press the power button to confirm the reset 4 Replace the back cover To reset the mobile hotspot on the Mobile Hotspot Homepage 1 On the Mobile Hotspot Homepage click the About Your Mobile Hotspot icon 2 Click Reset De...

Page 52: ...t If there is still a problem contact AT T Customer Care The SIM may be damaged and need replacing SIM Locked 1 Contact AT T Customer Care for the PIN to unlock the SIM 2 Go to the Mobile Hotspot Homepage See Homepage on page 14 3 Log in as Administrator See Security Credentials on page 16 4 Enter the SIM PIN when prompted 5 Click Save SIM MEP Locked 1 Contact AT T Customer Care for the MEP unlock...

Page 53: ... the manual method to connect the Wi Fi device to your Wi Fi network 1 Open the Wi Fi menu on the device you are trying to connect to the Wi Fi network 2 Select your Network Name from the list of available Wi Fi networks 3 Select Connect and when prompted enter your Wi Fi Key Connection Alerts If you receive any of the following connection alerts contact AT T Customer Care and provide them with th...

Page 54: ...andatory information 97 Message type non existent or not implemented 98 Message type not compatible with the protocol state 99 Information element non existent or not implemented 100 Conditional IE error 101 Message not compatible with the protocol state 111 Protocol error unspecified 256 Invalid Connection ID 257 Invalid NSAPI 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setu...

Page 55: ...Troubleshooting Rev 1 Aug 11 55 268 PDP Duplicate 269 UE RAT Change Table 5 1 Connection alerts Alert Description ...

Page 56: ...anical Specifications Environmental Specifications Weight 100g 3 53 oz Length 96 mm 3 78 in Width 57 mm 2 24 in Thickness 16 5 mm 0 65 in Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 65 C 96 hours 14 F to 149 F ...

Page 57: ...le hotspot when instructed to do so or when you suspect that it may cause interference or danger In areas where blasting is in progress Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked Such areas include gas stations fuel depots chemical transfer or storage facili ties areas where blasting is in progress areas where the air cont...

Page 58: ...dropped and you suspect damage take it to a service center for inspection Regulatory Information for North America CAUTION Unauthorized modifications or changes not expressly approved by Sierra Wireless Inc could void compliance with regulatory rules and thereby your authority to use this equipment Caution The AT T Mobile Hotspot Elevate 4G must be 1 cm or more from users during operation to satis...

Page 59: ... from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acqu...

Page 60: ...47 list of connected devices view 39 M MAC filter 42 microSD accessing information on 47 inserting 28 microSD card accessing information on 28 mobile hotspot turn off 47 mute switch 9 N network name does not appear in the list of networks 49 no signal icon 49 P port forwarding 42 power button 9 power source 12 R regulatory information 57 router options import export 33 S safety information 57 secu...

Page 61: ...37 Wi Fi Key 16 Wi Fi Key forgot 46 Wi Fi network disconnect 46 options 39 Wi Fi radio is disabled 49 Wi Fi range 24 Wi Fi security options 41 Wi Fi status view 39 Wi Fi enable disable 19 wireless devices connecting to your Wi Fi network 21 WPS 21 ...

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