Appendix A -
Troubleshooting
AXIS 2400/2401 Administration Manual
40
Symptoms, Possible Causes and Remedial Actions
Symptoms
Possible causes
Remedial actions
The AXIS 2400/2401 can-
not be accessed from a
Web browser.
The IP address is already
used by another device.
1. Disconnect your AXIS 2400/2401 from the network.
2. Run the PING utility (as described in PINGing Your IP
Address, on page 39) and follow the appropriate
recommendations.
Note: The assigned IP number can be assumed valid if the
PING utility returns “request timed out” - in which case you
should set the IP address again, power on the AXIS
2400/2401 and then try accessing the unit again.
The IP address is located
within a different subnet.
Run the PING utility (as described inPINGing Your IP
Address, on page 39). If the utility returns “no response” or
similar, the diagnosis is probably correct -you should then
proceed as follows:
In Windows 95/98 or Windows NT, check that the IP
address for your AXIS 2400/2401 is within the same subnet
as your workstation:
1. Click "Start", "Settings", "Control Panel" and "Network".
2. Specify the TCP/IP adapter and click on “Properties”. In
Properties, click "IP Address".
3. Check that the first 3 numbers within the IP address of
your AXIS 2400/2401 matches the first 3 of your
workstation. If not, your AXIS 2400/2401 may be on a
different subnet and the IP address cannot be set from
this workstation. You must set the IP address for the
AXIS 2400/2401 from a workstation on the same subnet.
In Windows 95, the ARP
table was empty when
you tried to set the IP
address.
In Windows 95, the ARP command cannot be used if you
have an empty ARP table.
Type
arp -a
to view the ARP table. If it is empty, you must
ping an existing unit on your network before you can down-
load the IP address to the AXIS 2400/2401, using ARP.
See also the Important Note, on page 15. An alternative is
to use the AXIS IP Installer.
A programming script
locking the unit.
Restore the unit to the factory default default settings. For
details, refer to Reinstating the Factory Default Settings, on
page 25.
The programming script is
not working.
The programming script is
disabled.
Check that the programming script has been enabled.
The Power indicator is not
constantly lit
Faulty power supply.
Verify that you are using an Axis PS-D power supply.