Innovator CU10BT-CU5000BT Analog Transmitter
Introduction
Technical Manual, Rev. 0
3
5.
What are the symptoms being exhibited by the system? Include the current front
panel LCD readings and what the status LED is indicating on the front panel of
the Drawer. If possible, include the LCD readings before the problem occurred.
Return Material Procedure
To insure the efficient handling of equipment or components that have been returned for
repair, Axcera requests that each returned item be accompanied by a Return Material
Authorization Number (RMA#). The RMA# can be obtained from any Axcera Field
Service Engineer by contacting the Axcera Field Service Department at 1-724-873-8100
or by Fax at 1-724-873-8105. This procedure applies to all items sent to the Field
Service Department regardless of whether the item was originally manufactured by
Axcera.
When equipment is sent to the field on loan, the RMA# is included with the unit. The RMA#
is intended to be used when the unit is returned to Axcera. In addition, all shipping
material should be retained for the return of the unit to Axcera.
Replacement assemblies are also sent with the RMA# to allow for the proper routing of the
exchanged hardware. Failure to close out this type of RMA# will normally result in the
customer being invoiced for the value of the loaner item or the exchanged assembly.
When shipping an item to Axcera, please include the RMA# on the packing list and on the
shipping container. The packing slip should also include contact information and a brief
description of why the unit is being returned.
Please forward all RMA items to:
AXCERA, LLC
103 Freedom Drive
P.O. Box 525
Lawrence, PA 15055-0525 USA
For more information concerning this procedure, call the Axcera Field Service Department
at 1-724-873-8100.
Axcera can also be contacted through e-mail at
and on the Web at
www.axcera.com.
Limited One Year Warranty for Axcera Products
Axcera warrants each new product that it has manufactured and sold against defects in
material and workmanship under normal use and service for a period of one (1) year
from the date of shipment from Axcera's plant, when operated in accordance with
Axcera's operating instructions. This warranty shall not apply to tubes, fuses, batteries,
bulbs or LEDs.
Warranties are valid only when and if (a) Axcera receives prompt written notice of
breach within the period of warranty, (b) the defective product is properly packed and
returned by the buyer (transportation and insurance prepaid), and (c) Axcera
determines, in its sole judgment, that the product is defective and not subject to any
misuse, neglect, improper installation, negligence, accident, or (unless authorized in
writing by Axcera) repair or alteration. Axcera's exclusive liability for any personal
and/or property damage (including direct, consequential, or incidental) caused by the
breach of any or all warranties, shall be limited to the following: (a) repairing or
Summary of Contents for Innovator CU10BT/CU0T-1
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