Avocent SWITCHVIEW OSD -, Installation & User Manual

Page: 52 / 56

46
SwitchView OSD Installer/User Guide
Symptom Action
Keyboard is inoperable If keyboard does not function on one channel, verify that
on one computer channel the cables from the computer to the SwitchView OSD
are connected properly.
If you are operating in secure mode, verify your keyboard
and mouse privileges.
Verify that the keyboard works properly connected directly
to the computer. If the problem persists, contact Avocent
Technical Support.
Keyboard is inoperable If keyboard does not work on any channel, try the ‘Reset
on all channels mouse/keyboard’ command from the OSD Command Menu.
Try a different keyboard. If the keyboard still does not
function, cycle the power on the SwitchView OSD unit.
Cycle power on all attached computers and the
SwitchView OSD unit and try again. If the problem persists,
contact Avocent Technical Support.
Keyboard is inoperable Try changing the keyboard scan set for that channel by using
after switching channels the keyboard command sequence <Kn>. (For more
information, see the ‘Basic Operations’ chapter.)
If you are operating in secure mode, verify your keyboard
and mouse privileges. If the problem persists, call Avocent
Technical Support.
Characters on screen do not Try changing the keyboard scan set for that channel by using
match keyboard input the keyboard command sequence <Kn>. (For more
information, see the ‘Basic Operations’ chapter.) If the
problem persists, call Avocent Technical Support.
No keyboard, video or mouse on Verify that the cable connecting the two units together is
expansion unit; base unit is correctly connected on both ends. (For additional information,
functioning properly see the ‘Installation’ chapter.) If the problem persists, contact
Avocent Technical Support.
OSD menu does not “pop-up” Verify that you are pressing the Control key twice within one
second. If the problem persists, contact Avocent Technical
Support.