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Avigilon ENVR1, User Manual

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Avigilon ENVR1 User Manual Download Page 44

Upgrade the Firmware

Upgrade the firmware to ensure the ENVR2 Plus Appliance is operating with the latest features and bug fixes.
When you upgrade the firmware, all your current settings and all recorded video are retained.

Upgrade the firmware in any of the following ways:

l

You can use Cloud Remote Site Upgrade from Avigilon Cloud Services to update:

l

the firmware on the ENVR2 Plus Appliance,

l

the firmware on all other Avigilon servers, and

l

the ACC Client software on all network workstations

in the same site all at the same time.

A subscription to the Advanced System Health feature package is required. This is the Avigilon
recommended way to quickly and efficiently complete site-level upgrades. Refer to the procedure for
upgrading servers in a site in the Help files provided with Avigilon Cloud Services.

l

You can use Remote Site Upgrade from an ACC Client connected to all of the ENVR2 Plus Appliances
in a site at the same time. Refer to the procedure for upgrading servers in a site in the Help files
provided with the ACC Client.

l

You can use the Server Management page, using the following procedure.

Before you can upgrade or reinstall the firmware with the Server Management page, download the latest
version of the firmware (

.fp

) file from the Avigilon

Support Community

.

From a workstation connected to the Internet:

1. Navigate to

support.avigilon.com

and search for the appropriate ENVR2 Plus Appliance firmware.

Note:

To download firmware you must have, or create an account and be logged into the

Community.

2. Save the file to a location accessible to the Server Management client machine.

To upgrade the firmware from the Server Management page:

1. Navigate to the Device panel.

If necessary, scroll to show the Upgrade Firmware pane.

2. In the Upgrade Firmware pane, click on

Drop '.fp' file here or click to upload

and navigate to the

location where the firmware package (.fp) file was saved.

3. Click

OK

to confirm you want to continue. An upload progress indicator appears. Wait while the file is

uploaded and verified.

Important:

You can cancel a firmware upgrade that is in progress only during the upload and

verification phase. Click

Cancel upload

before the file has uploaded.

Upgrade the Firmware

37

Summary of Contents for ENVR1

Page 1: ...User Guide Avigilon ENVR2 Plus Appliance ENVR2 PLUS 8P4 ENVR2 PLUS 8P8...

Page 2: ...type is unsafe l Connect the power adapter by means of a power cord connected to a socket outlet with earthing connection CAUTION Risk of explosion if battery is replaced by an incorrect type Dispose...

Page 3: ...the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmfu...

Page 4: ...symbol means that according to local laws and regulations your product should be disposed of separately from household waste When this product reaches its end of life take it to a collection point de...

Page 5: ...disclaimer of ownership of the related trademark This document has been compiled and published using product descriptions and specifications available at the time of publication The contents of this d...

Page 6: ...h the Supplied Brackets 7 Connecting the Hardware 9 Connect to the ENVR2 Plus Appliance using DHCP 9 Connecting to the ENVR2 Plus Appliance using Static IP 10 Configuring the ENVR2 Plus Appliance for...

Page 7: ...rd 25 Manage Time Settings 26 Manage Storage 26 Connect the Device to Cameras and ACC Client Users 27 Assigning a PoE Power Budget 28 Providing Device Logs for Support 29 Connecting to External Device...

Page 8: ...when a person is not wearing a face mask with the ability to set up alarms in ACC s Focus of Attention interface Radio Alert and ACC Mobile 3 app l License Plate Recognition LPR Accurately captures li...

Page 9: ...owsers for Windows Mac or mobile devices include l Mozilla Firefox l Google Chrome l Microsoft Edge l Safari l Chrome on Android l Safari on Apple iOS Note Your web browser must be configured to accep...

Page 10: ...The ACC Site running on the ENVR2 Plus Appliance l The Server Management page running on the ENVR2 Plus Appliance Without these passwords the ENVR2 Plus Appliance can only be brought back into service...

Page 11: ...8 x M4x5L ENVR2 Plus Appliance mounting screws l 10 x M5x10L rack mounting screws l 2 x M3x5L U bracket screws Optional DIN Rail Mount Contents If using the DIN Rail Mount accessory kit DIN ENVR2 8P...

Page 12: ...hat are connected to the PoE switch component Can be used to link to other PoE switches and cameras and to access the web interface of any connected camera 3 PoE switch component Connect cameras to th...

Page 13: ...te LAN Uplink only No Static or DHCP assigned Unconnected leave as DHCP Camera LAN Uplink and connected cameras will use Zeroconf IP addresses Camera LAN Uplink only Yes Unconnected leave as DHCP Stat...

Page 14: ...the required connections depending on where you want to mount the device See Connecting the Hardware on page 9 for more information on the required connections Mounting to the Wall with the Supplied...

Page 15: ...position 4 Screw the wall mounting brackets to the wall with the four wood screws provided Using the drywall anchors is recommended Tip The appliance can be mounted in any orientation Try not to moun...

Page 16: ...etwork the new ENVR2 Plus Appliance is immediately detected after it is connected to the security network The ACC server software then adds it to the list of sites that is displayed in the System Expl...

Page 17: ...erver Management including the hostname time zone and language For more information see Configuring the ENVR2 Plus Appliance for the First Time on page 12 Connecting to the ENVR2 Plus Appliance using...

Page 18: ...ssword is forgotten The Dashboard panel of the Server Management page is displayed Note On subsequent logins you will need to enter the administrator username and this password when logging in to the...

Page 19: ...on page 21 If you are installing the first Avigilon appliance in your security network you can now install the ACC Client software on a network workstation or on the computer you are using to access S...

Page 20: ...ng command arp a 3 Scroll through the response and look for the IP address corresponding to the MAC address If none of the above suggestions resolve the problem contact Avigilon Technical Support Netw...

Page 21: ...oftware Click through to the installation software for the latest version of the ACC Client software Note The first time you access the web site from which you download the software you will be prompt...

Page 22: ...ssword and the settings for the camera connections For more information on backing up the site and server configurations see the Avigilon ACC Client User Guide Activating a License Once your license i...

Page 23: ...file to a computer with internet access In a browser 1 Go to activate avigilon com 2 Click Choose File and select the key file 3 Click Upload A capabilityResponse bin file should download automaticall...

Page 24: ...wnload automatically If not allow the download to occur when you are prompted 4 Complete the product registration page to receive product updates from Avigilon 5 Copy the bin file to a computer runnin...

Page 25: ...e required analytics license 5 Click in the option box next to a camera to select or deselect the camera to enable analytics processing by the ENVR2 Plus Appliance for that camera An estimate of the r...

Page 26: ...green area A red overlay means the detection area is too large and cannot be used 5 Click OK Tip Navigate back to the Server Analytics panel to view the analytics usage and remaining resource capacit...

Page 27: ...and click Server Management 2 Log in to the ENVR2 Plus Appliance 3 Click ACC on the left hand menu 4 Select the Server panel 5 On the General pane click the LPR Performance Mode toggle to enable or d...

Page 28: ...ver configurations see the Help files provided with the ACC Client software or the Avigilon ACC Client User Guide available from the Avigilon website Starting and Stopping Server Management Start and...

Page 29: ...oftheServerManagementtitlebar Viewing PoE Port Status The PoE panel displays a status for each port in the Status column Statuses include the following Color Status Description Green Powered A PoE dev...

Page 30: ...ervice and RTP Ports panes to change the UDP and TCP ports used to communicate with the ENVR2 Plus Appliance l In the Service Ports pane enter the Base value to use for the HTTP HTTPS and UDP ports an...

Page 31: ...t By default a log pane displays 100 warning messages from the logs You can filter the logs to display the information that you need 1 In the drop down list select the type of logs that you need l For...

Page 32: ...ator Password below Set the time zone Time Specify the Time Zone and identify the time source in the NTP drop down and Servers list See Manage Time Settings on the next page Manage the certificates us...

Page 33: ...that is non Avigilon ONVIF cameras you can connect to port 123 on the ENVR2 Plus Appliance to use it as an NTP server Once connected Avigilon cameras will use the ENVR2 Plus Appliance as their NTP tim...

Page 34: ...ho monitor video through the ACC Client software connect to the device through this network The camera network is a closed network that typically only contains cameras This reduces the amount of inter...

Page 35: ...this setting manually or turn off power output completely If you want to manually adjust the power output of the ports you must calculate a PoE power budget see Budgeting PoE Power on page 33 Tip If y...

Page 36: ...ply After you click Apply allow the system to apply the changes when the following message is displayed Applying changes may power cycle PoE powered devices Providing Device Logs for Support Use the S...

Page 37: ...own in the image above Function Description IN1 Alarm Inputs Active Low inputs To activate connect the Input to the Ground pin GND To deactivate leave disconnected IN2 IN3 IN4 GND OUT1 Relay Outputs F...

Page 38: ...nnection has an error Green Link is present Orange Power is off due to failure Green blinking Port activity Orange 10 100 network link is present Orange blinking Port activity Green GigE network link...

Page 39: ...Icons LED Status Description Green Network activity is present Orange On for 100 Mbps speed Off for 10 Mbps speed Back Panel LEDs 32...

Page 40: ...ter than 100 m use the following estimates l If the device uses less than or equal to 15 4 W and the cable length is 100 m expect up to 2 5 W of power loss l If the device uses more than 15 4 W and th...

Page 41: ...rver and receives a certificate identifying the Google Mail server The ACC software verifies the certificate by confirming the CA that signed the Google Mail certificate is from the system level list...

Page 42: ...does not accept the CSR use the certificate issuer s preferred method to generate the CSR 2 After you receive the crt file containing the new certificate from the certificate issuer save it to a loca...

Page 43: ...trusted CAs to the ACC software when it tries to access the mail server The certificate cannot be verified unless a certificate signed by that CA is uploaded to the User Certificate Authorities tab o...

Page 44: ...e Help files provided with the ACC Client l You can use the Server Management page using the following procedure Before you can upgrade or reinstall the firmware with the Server Management page downlo...

Page 45: ...ommunication Lost message appears while the device is rebooting When the device has rebooted the connection to the Server Management page is restored in your web browser Note If an error occurs during...

Page 46: ...from the physical appliance l Using a straightened paperclip or similar tool gently press and release the reset button CAUTION Do not apply excessive force Inserting the tool too far will damage the r...

Page 47: ...y press and hold the reset button CAUTION Do not apply excessive force Inserting the tool too far will damage the recorder and void the warranty 2 Do not release the button until the LED is orange and...

Page 48: ...hese instructions to mount the ENVR2 Plus Appliance with the optional Rack Mount Shelf With Sliding Rails accessory kit RMS1U ENVR2 8P Important The rails are designed for rack units with square mount...

Page 49: ...the right hand mounting rail to the right side of the rack Each rail is attached to the front and back of the rack using two of the M5x10L screws provided at each end Use the upper and lower screw ho...

Page 50: ...o the rack shelf with the eight M4x5L screws provided Secure the appliance with four screws on each side 6 Place the power supply in the defined area to the left of the ENVR2 Plus Appliance Mounting w...

Page 51: ...the rack above the installed rails until the front of the shelf aligns with the front of the rack Lower the shelf onto the rails so the edges of the shelf are held by the edges of the rails 9 Secure...

Page 52: ...sing the DIN rail mount kit refer to the instructions for the mounting option you are using l Mounting to the Wall with the Supplied Brackets on page 7 l Mounting with the Optional Rack Mount Kit on p...

Page 53: ...ing portion of the DIN rail mount onto the bottom side of the DIN rail A 5 Rotate the top side of the DIN rail mount towards the DIN rail B until it snaps into place Mounting with the Optional DIN Rai...

Page 54: ...n For additional product documentation and software and firmware upgrades visit support avigilon com Technical Support Contact Avigilon Technical Support at support avigilon com s contactsupport For M...

Page 55: ...Limited Warranty Avigilon warranty terms for this product are provided at avigilon com warranty For More Information 48...

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