AVG 8.5 FILE SERVER EDITION - V 85.5 User Manual Download Page 146 | Manualshive

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15. FAQ and Technical Support

Should you have any problems with your AVG, either business or technical, please
refer to the FAQ section of the AVG website at

www.avg.com

.

If you do not succeed in finding help this way, contact the technical support
department by email. Please use the contact form accessible from the system menu
via Help /

Support by e-mail

.

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Summary of Contents for 8.5 FILE SERVER EDITION - V 85.5

Page 1: ...ssage Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek ics muni cz This product uses c...

Page 2: ...ation Folder 13 4 7 Custom Installation Component Selection 14 4 8 Custom Installation E mail Scanning 14 4 9 AVG Security Toolbar 15 4 10 Setup Summary 15 4 11 Installing 15 4 12 Installation Complet...

Page 3: ...face 33 8 3 Anti Rootkit 33 8 3 1 Anti Rootkit Principles 33 8 3 2 Anti Rootkit Interface 35 8 4 E mail Scanner 35 8 4 1 E mail Scanner Principles 35 8 4 2 E mail Scanner Interface 35 8 4 3 E mail Sca...

Page 4: ...ore Faulty Conditions 68 10 3 Virus Vault 69 10 4 PUP Exceptions 71 10 5 Web Shield 71 10 5 1 Web Protection 71 10 5 2 Instant Messaging 75 10 6 Link Scanner 76 10 7 Scans 76 10 7 1 Scan Whole Compute...

Page 5: ...22 11 4 Command Line Scanning 124 11 5 Scan Scheduling 124 11 5 1 Schedule Settings 124 11 5 2 How to Scan 124 11 5 3 What to Scan 131 11 6 Scan Results Overview 133 11 7 Scan Results Details 133 11 7...

Page 6: ...ed and accredited security protection in a new more user friendly and efficient way Your new AVG 8 5 File Server product has a streamlined interface combined with more aggressive and faster scanning M...

Page 7: ...000 Server SP4 Update Rollup 1 Windows Server 2003 x86 x64 SP1 Windows Server 2008 x86 and x64 and possibly higher service packs for specific operating systems 2 2 Minimum Hardware Requirements Minimu...

Page 8: ...you visit the AVG website to check for a new installation file This way you can be sure to install the latest available version of AVG 8 5 File Server During the installation process you will be aske...

Page 9: ...on is a sequence of dialog windows with a brief description of what do at each step In the following we offer an explanation for each dialog window 4 1 Installation Launch The installation process sta...

Page 10: ...ire any intervention your system is being checked before the AVG installation can start Please wait until the process has finished then continue automatically to the following dialog 4 4 Select Instal...

Page 11: ...number into the License Number text field The license number will be in the confirmation email that you received after purchasing your AVG on line You must type in the number exactly as shown If the d...

Page 12: ...o specify the location where AVG should be installed By default AVG will be installed to the program files folder located on drive C If you want to change this location use the Browse button to displa...

Page 13: ...even before these are displayed in your web browser or downloaded to your computer LinkScanner cooperates with Internet Explorer and Firefox 1 5 and newer It prevents you from accidentally becoming in...

Page 14: ...allation E mail Scanning E mail scanning provided by AVG 8 5 File Server is only suitable for protecting your e mail client on the file server itself As it is not normal practice to run an e mail clie...

Page 15: ...dialog and correct the information 4 11 Installing The Installing dialog shows the progress of the installation process and does not require any intervention Please wait until the installation is com...

Page 16: ...6 elementary configuration Despite the fact the AVG configuration is accessible any time during AVG run we deeply recommend to use this option and set up the basic configuration with the wizard s help...

Page 17: ...ters later on it is recommended that you take the wizard s tour to secure your computer s protection simply and immediately Follow the steps described in each of the wizard s windows 5 1 AVG Essential...

Page 18: ...cans and updates dialog set up the interval for new update files accessibility check up and define time when the scheduled scan should be launched It is recommended to keep the default values Press th...

Page 19: ...check and download the latest AVG updates Click on the Next button to download the latest update files and perform the update 5 4 AVG Configuration Finished Now your AVG 8 5 File Server has been confi...

Page 20: ...that a computer virus has been transmitted to your computer prior to AVG 8 5 File Server installation For this reason you should run a Scan of the whole computer to make sure there are no infections...

Page 21: ...t up right after installation of AVG 8 5 File Server is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance Unless you have a real reason to...

Page 22: ...all AVG components services and features details Security Status Info upper section of the window provides you with information on the current status of your AVG program details Quick Links left secti...

Page 23: ...n the background and your computer will still be protected 7 1 2 Components The Components item of the system menu includes links to all installed AVG components opening their default dialog page in t...

Page 24: ...an overview of threats detected by Web Shield Virus Vault opens the interface of the quarantine space Virus Vault to where AVG removes all detected infections that cannot be healed automatically for s...

Page 25: ...can edit the AVG 8 5 File Server configuration Generally it is recommended to keep the default settings of the application as defined by the software vendor 7 1 5 Help Contents opens the AVG help file...

Page 26: ...ntion to the problem component s settings Its name will be provided in the Security Status Info section This icon also appears if for some reason you have decided to ignore a component s error status...

Page 27: ...s Update now this link open the updating interface and launches the AVG update process immediately see chapter AVG Updates These links are accessible from the user interface at all times Once you use...

Page 28: ...ls Web Shield scans all data being downloaded by a web browser details Resident Shield runs in the background and scans files as they are copied opened or saved details Update Manager controls all AVG...

Page 29: ...f your AVG 8 5 File Server It is visible at all times on your system tray no matter whether your AVG main window is opened or closed If in full color the System Tray Icon indicates that all AVG compon...

Page 30: ...le technology might fall short of detecting or identifying a virus Anti Virus combines several technologies to ensure that your computer is protected from viruses Scanning searching for character stri...

Page 31: ...nes the number of the latest virus database version and this number increases with every virus base update There is just one operating button available within this component s interface Back press the...

Page 32: ...smission by worms and viruses are also prevalent The most important protection is to use an always on background scanner Anti Spyware that works like a resident shield and scans your applications in t...

Page 33: ...by an experienced user If you need to change AVG configuration select the system menu item Tools Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog 8 3 A...

Page 34: ...ottom part of the dialog you can find the Anti Rootkit settings section where you can set up some elementary functions of the rootkit presence scanning First mark up the respective check boxes to spec...

Page 35: ...sks Free e mail accounts are more likely to receive such malicious e mails as they rarely employ anti spam technology and home users rely quite heavily on such e mail Also home users surfing unknown s...

Page 36: ...hed if needed this value can be reset e g for statistic purposes Reset value Threats found and blocked provides the number of infections detected in e mail messages since the last E mail Scanner launc...

Page 37: ...l Scanner component is accessible via the File Advanced settings item of the system menu however advanced configuration is recommended for experienced users only Please note The software vendor has se...

Page 38: ...information is provided Infection description possibly even name of the detected object Object object location Result action performed with the detected object Object Type type of the detected object...

Page 39: ...omfort the License dialog offers the Copy license number link clicking it allows you to copy the license number into the clipboard and then you can simply paste it anywhere you like CTRL V License typ...

Page 40: ...rt of standard AVG File Server installation so it won t be available to you unless you have previously selected it in the Custom Installation Component Selection dialog of the Installation Process 8 6...

Page 41: ...are Internet Explorer and Firefox Enable AVG Active Surf Shield on by default active real time protection against exploitive sites as they are accessed Known malicious site connections and their expl...

Page 42: ...be allowed to visit this page Hovering over an individual rating icon will display details about the particular link in question Information include additional details of the threat if any the IP add...

Page 43: ...n them even before these are displayed in your web browser or downloaded to your computer Web Shield detects that the page you are about to visit includes some dangerous javascript and prevents the pa...

Page 44: ...are available and editable on two tabs Web you can edit the component s configuration regarding the scan of the website content The editing interface allows you to configure the following elementary o...

Page 45: ...e web page download might be slowed significantly You can use the slide bar to specify the maximum size of a file that is still to be scanned with Web Shield Even if the downloaded file is bigger than...

Page 46: ...og Control buttons The control buttons available within the Web Shield interface are as follows Save changes press this button to save and apply any changes made in this dialog Cancel press this butto...

Page 47: ...aded in the memory of your computer during system startup also provides vital protection for the system areas of your computer 8 8 2 Resident Shield Interface Besides an overview of the most important...

Page 48: ...es you can still select whether you want to Remove cookies automatically In specific cases you can switch this option on to achieve maximum security levels however it is switched off by default cookie...

Page 49: ...virus or any kind of threat is detected you will be warned immediately via the following dialog The dialog provides information on the threat detected and it invites you to decide what action should...

Page 50: ...Type type of the detected object Process what action was performed to call out the potentially dangerous object so that it could be detected In the bottom part of the dialog under the list you will fi...

Page 51: ...ors are continually issuing updates and security patches to fix any security holes that are discovered It is crucial to update your AVG regularly The Update Manager helps you to control regular updati...

Page 52: ...d of the latest update files is crucial for proper functionality of any security software Further you can define when the update should be launched o Periodically define the time interval o At a speci...

Page 53: ...ext to the AVG icon will open the following o Toolbar Info link to the AVG Security Toolbar home page with detailed information on the toolbar s protection o Launch AVG 8 5 opens the AVG 8 user interf...

Page 54: ...ield and AVG Active Surf Shield features are enabled o Update checks for new updates for your AVG Security Toolbar o Help provides options to open the help file contact AVG technical support or view t...

Page 55: ...history Searches done through the search box are analyzed using the AVG Search Shield protection AVG Active Surf Shield button on off button controls the status of the AVG Active Surf Shield protecti...

Page 56: ...your users The configuration of the anti virus protection can be set up using the Central Administration interface of your SharePoint Portal Server Within the Central Administration you can also view...

Page 57: ...t 2007 In the SharePoint 3 0 Central Administration interface you can easily configure the performance parameters and actions of the AVG 8 5 for SharePoint Portal Server scanner Choose the Operations...

Page 58: ...ble disable the scanning of documents being downloaded Allow users to download infected documents allow disallow users to download infected documents Clean infected documents enable disable automatic...

Page 59: ...e the server s response time on the other hand 9 3 AVG for SPPS Configuration SharePoint 2003 In the SharePoint Portal Server Central Administration interface you can easily configure the performance...

Page 60: ...isallow users to download infected documents Clean infected documents enable disable automatic erasing of infected documents Time limit of scanning the maximum number of seconds the virus scanning pro...

Page 61: ...sing the Diagnostics Settings Configuration in the SharePoint Central Administration s Component Configuration section All diagnostics information related to AVG 8 5 for SharePoint Portal Server perfo...

Page 62: ...62 Press the View log button to view the log file of AVG 8 5 for SharePoint Portal Server...

Page 63: ...ou want to change the configuration of or its specific part to open the editing dialog in the right hand section of the window WARNING Items Web Shield LinkScanner E mail Scanner and Remote Administra...

Page 64: ...uage from the drop down menu the language will then be used for the entire AVG user interface The drop down menu only offers those languages you have previously selected to be installed during the ins...

Page 65: ...f for some reason you decide you do not wish these notifications to be displayed or you would like only certain notifications related to a specific AVG component to be displayed you can define and spe...

Page 66: ...f the system tray icon color changing reporting a problem in any AVG component o o Display E mail Scanner related tray notifications decide whether information upon scanning of all incoming and outgoi...

Page 67: ...d try to keep all components permanently on and in default configuration but it may be happen In that case the system tray icon automatically reports the component s error status However in this very...

Page 68: ...the slider to set up the maximum size of the Virus Vault The size is specified proportionally compared to the size of your local disk Automatic file deletion in this section define the maximum length...

Page 69: ...purpose Some programs especially free ones include adware Such adware might be detected and reported by AVG as a potentially unwanted program If you wish to keep such a program on your computer you ca...

Page 70: ...le that you want to mark as an exception o Checksum displays the unique signature of the chosen file This checksum is an automatically generated string of characters which allows AVG to unequivocally...

Page 71: ...ault For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation In the bottom section of the dialog select in which way you wish to be i...

Page 72: ...t the Web Shield should perform scanning of the www pages content Provided this option is on by default you can further switch on off these items o Check archives scan the content of archives possibly...

Page 73: ...r computer However scanning of large files takes quite some time and the web page download might be slowed significantly You can use the slide bar to specify the maximum size of a file that is still t...

Page 74: ...programs are supported ICQ and MSN tick the respective item for each of them if you want the Web Shield to verify the on line communication is virus free For further specification of allowed blocked...

Page 75: ...head the content of sites returned by the search engine The browsers supported are Internet Explorer and Firefox Enable Safe Surf on by default active real time protection against exploitive sites as...

Page 76: ...nto three categories referring to specific scan types as defined by the software vendor Scan Whole Computer standard predefined scan of the entire computer Shell Extension Scan specific scanning of a...

Page 77: ...s that can be optionally switched on off Automatically heal remove infection if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot...

Page 78: ...ou want to include the rootkit detection into scanning of the entire computer The rootkit detection is also available on its own within the Anti Rootkit component Scan infectable files only with this...

Page 79: ...ld be reported 10 7 2 Shell Extension Scan Similar to the previous Scan whole computer item this item named Shell extension scan also offers several options for editing the scan predefined by the soft...

Page 80: ...elected while for the Shell extension scan Scanning in Windows Explorer only the relevant parameters are switched on 10 7 3 Scan Specific Files or Folders The editing interface for Scan specific files...

Page 81: ...of specific files or folders If you tick the Scan for rootkits option within this configuration dialog only a quick rootkit test will be performed i e rootkit scanning of selected areas only Note For...

Page 82: ...ovable device to your computer By default this scanning is switched off However it is crucial to scan removable devices for potential threats since these are a major source of infection To have this s...

Page 83: ...ection you can edit the default settings of Whole computer scan schedule Virus database update schedule Program update schedule 10 8 1 Scheduled Scan Parameters of the scheduled scan can be edited or...

Page 84: ...s dialog you can further define the following parameters of the scan Schedule running specify time intervals for the newly scheduled scan launch The timing can either be defined by the repeated scan l...

Page 85: ...less you have a valid reason to change these settings we recommend to keep the predefined configuration Automatically heal remove infection switched on by default if a virus is identified during scann...

Page 86: ...the methods used for virus detection during scanning Scan system environment switched on by default scanning will also check the system areas of your computer Scan for rootkits tick this item if you w...

Page 87: ...ew Computer shutdown options dialog where you can decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer...

Page 88: ...t to schedule scanning of the whole computer or scanning of specific files or folders If you select scanning of specific files or folders in the bottom part of this dialog the displayed tree structure...

Page 89: ...r component Within this dialog you can set up some detailed parameters of the virus database update schedule Give a name to the virus database update schedule you are about to create Type the name int...

Page 90: ...off completely Other update settings check this option to make sure than if the internet connection gets corrupted and the update process fails it will be launched again immediately after the internet...

Page 91: ...y or by defining an exact date and time Run at specific time or possibly by defining an event that the update launch should be associated with Action based on computer startup Advanced schedule option...

Page 92: ...RTF format Additionally you can choose if you want AVG to modify the subject for messages that contain potential viruses Tick the Modify subject of virus infected messages checkbox and change the tex...

Page 93: ...ension detected as an attachment of the scanned e mail message If such a message is identified during scanning define whether the detected infectious object should be moved to the Virus Vault 10 9 1 C...

Page 94: ...it all e mail message attachments detected as infectious or potentially dangerous will be removed automatically If you want to define specific types of attachments that should be removed select the re...

Page 95: ...ons Logs Maintenance define whether you want to log e mail scanning information daily weekly monthly and also specify the maximum size of the log file in MB Log level threshold the medium level is set...

Page 96: ...n this dialog opened via Servers POP3 you can set up a new E mail Scanner server using the POP3 protocol for incoming mail POP3 Server Name type in the name of the server or keep the AutoPOP3 default...

Page 97: ...ecifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for POP3 communication o Use APOP when av...

Page 98: ...MTP default name Relay Host defines the method for determining the mail server used for outgoing mail o Automatic login will be carried out automatically according to your e mail client settings o Fix...

Page 99: ...o the queue of outgoing messages and sent later o Connection in this drop down menu you can specify which kind of connection to use regular SSL SSL default If you choose SSL connection the data sent i...

Page 100: ...the Enable Resident Shield item this option is switched on by default In addition you can select which Resident Shield features should be activated Scan for Tracking Cookies this parameter defines th...

Page 101: ...are being opened and also when they are being closed this feature helps you protect your computer against some types of sophisticated virus Scan boot sector of removable media switched on by default...

Page 102: ...iles will be scanned by specific extensions Decide whether you want all files to be scanned or just infectable files if so you can further specify a list of extensions defining files that should be ex...

Page 103: ...lude a folder from Resident Shield scanning the new settings will only take effect after the computer is restarted The dialog provides the following control buttons Add path specify directories to be...

Page 104: ...Anti Rootkit In this dialog you can edit the Anti Rootkit component s configuration Editing of all functions of the Anti Rootkit component as provided within this dialog is also accessible directly fr...

Page 105: ...canning mode Quick rootkit scan scans only the system folder typically c Windows Full rootkit scan scans all accessible disks except for A and B 10 12 Update The Update navigation item opens a new dia...

Page 106: ...s finalization will be postponed until the next computer restart again please keep in mind that this option is only recommended if you can be sure the computer gets restarted regularly at least daily...

Page 107: ...ning on a PC that guarantees safer connection to the Internet According to the specified network rules you can then access the Internet either directly or via the proxy server both possibilities can a...

Page 108: ...erver can also have configured specific rules for each user If your proxy server is set up this way check the Use PROXY authentication option to verify that your user name and password are valid for c...

Page 109: ...the Use dial up connections option that activates the fields Specify whether you want to connect to the Internet automatically Automatically open this connection or you wish to confirm the connection...

Page 110: ...be modified using the following control buttons Add opens a dialog where you can specify a new URL to be added to the list Edit opens a dialog where you can edit the selected URL parameters Delete de...

Page 111: ...date files press this button to delete all redundant update files from your hard disk by default these files are being saved for 30 days Revert virus database to previous version press this button to...

Page 112: ...the following parameters Server server name or server IP address where the AVG Admin Server is installed Port provide the number of the port on which the AVG client communicates with the AVG Admin Se...

Page 113: ...accepts incoming messages from the AVG Admin Server The Test connection button helps you to verify that all above stated data are valid and can be used to successfully connect to DataCenter Note For...

Page 114: ...his link to switch to the Scan for threats dialog In this dialog you will find the following overview of predefined scans two types of test defined by the software vendor are ready to be used immediat...

Page 115: ...re vendor 11 2 1 Scan Whole Computer Scan whole computer scans your entire computer for possible infections and or potentially unwanted programs This test will scan all hard drives of your computer wi...

Page 116: ...he predefined default settings of the Scan of the whole computer Press the Change scan settings link to get to the Change scan settings for Scan whole computer dialog It is recommended to keep to the...

Page 117: ...Automatic scan that optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be minimized...

Page 118: ...can scheduling How to Scan Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all furth...

Page 119: ...all its subfolders are excluded from this scanning to do that write a minus sign in front of the automatically generated path To exclude the entire folder from scanning use the parameter Finally to l...

Page 120: ...edium level Automatic scan that optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be...

Page 121: ...decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or f...

Page 122: ...line You can use this option for instance on servers or when creating a batch script to be launched automatically after the computer boot From the command line you can launch the scanning with most p...

Page 123: ...omatically TRASH Move infected files to the Virus Vault QT Quick test MACROW Report macros PWDW Report password protected files IGNLOCKED Ignore locked files REPORT Report to file file name REPAPPEND...

Page 124: ...the scan press Enter During scanning you can stop the process by Ctrl C or Ctrl Pause 11 5 Scan Scheduling With AVG 8 5 File Server you can run scanning on demand for instance when you suspect an inf...

Page 125: ...ing test from the list of scheduled tests In that case the button appears as active and you can click it to switch to the Settings for scheduled scan dialog Schedule settings tab Parameters of the sel...

Page 126: ...and schedule Type the name into the text field by the Name item Try to use brief descriptive and apt names for scans to make it easier to later recognize the scan from others Example It is not approp...

Page 127: ...y Control buttons of the Settings for scheduled scan dialog There are two control buttons available on all three tabs of the Settings for scheduled scan dialog Schedule settings How to scan and What t...

Page 128: ...on you will be notified upon a virus detection and will have to decide what to do with the detected infection The recommended action is to remove the infected file to the Virus Vault Report Potentiall...

Page 129: ...scanning speed dependent on system resource usage By default this option value is set to the medium level of automatic resource usage If you want the scanning to run faster it will take less time but...

Page 130: ...terface default dialog 11 5 3 What to Scan On the What to scan tab you can define whether you want to schedule scanning of the whole computer or scanning of specific files or folders In case you selec...

Page 131: ...other tab of this dialog and switches back to the AVG scanning interface default dialog 11 6 Scan Results Overview The Scan results overview dialog is accessible from the AVG scanning interface via t...

Page 132: ...te and time when the scan ended Tested objects number of objects that were checked during scanning Infections number of virus infections detected removed Spyware number of spyware detected removed Sca...

Page 133: ...at all times and provides statistical data describing the scan progress Infections this tab is displayed only if a virus infection was detected during scanning Spyware this tab is displayed only if sp...

Page 134: ...ections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch on the total number of scanned objects on the scanning duration and...

Page 135: ...s for details on specific viruses please consult the Virus Encyclopedia online Result defines the current status of the infected object that was detected during scanning o Infected the infected object...

Page 136: ...d it can contain macros for instance the information should be taken as a warning only o Reboot is required to finish the action the infected object cannot be removed to remove it completely you have...

Page 137: ...Spyware Tab The Spyware tab is only displayed in the Scan results dialog in if spyware was detected during scanning The tab is divided into three sections providing the following information File full...

Page 138: ...configured in the PUP Exceptions dialog of the advanced settings o Locked file not tested the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object the obj...

Page 139: ...s Vault Close results terminates the detailed information overview and returns to the Scan results overview dialog 11 7 4 Warnings Tab The Warnings tab displays information on suspected objects typica...

Page 140: ...nfected object is detected during scanning and AVG is not able to heal it automatically you are asked to decide what is to be done with the suspect object The recommended solution is to move the objec...

Page 141: ...suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface Restore removes the infected file back to its ori...

Page 142: ...cording to the setup configuration Whenever new update files are present on the specified location they are downloaded either directly from the Internet or from the network directory When no newer upd...

Page 143: ...operation Event History records the following types of events Information about updates of the AVG application Test start end or stop including automatically performed tests Events connected with viru...

Page 144: ...e user s explicit permission The user is able to check the content of all collected files and to prevent any of them from being sent to AVG technical support AVG Diagnostics can be accessed directly f...

Page 145: ...urce of information for the technical support team and will help us to define the problem and find the respective solution faster Under no circumstances does the AVG Diagnostics utility send any perso...

Page 146: ...ither business or technical please refer to the FAQ section of the AVG website at www avg com If you do not succeed in finding help this way contact the technical support department by email Please us...

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