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User Guide

Xerox Document Services Platform Series

DocuSP Remote Services

701P45094

June 2006

Versions 51.xx

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Summary of Contents for DocuColor 242

Page 1: ...User Guide Xerox Document Services Platform Series DocuSP Remote Services 701P45094 June 2006 Versions 51 xx...

Page 2: ...hout limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America XEROX and all Xerox prod...

Page 3: ...fer 8 Modify proxy server settings 10 4 How do I request Xerox support Accept a Xerox request to enable desktop sharing 11 Email Contact 12 5 How does Xerox ensure quality support Remote Monitoring RM...

Page 4: ...Table of contents ii User Guide 9 How are software updates delivered Types of software updates 27...

Page 5: ...tomatically to facilitate rapid problem analysis and resolution Share either view only access to your desktop or share the control of your Remote Services cursor and desktop with Xerox Support Desktop...

Page 6: ...2 User Guide What is DocuSP Remote Services...

Page 7: ...our network configuration need to be verified by your Xerox customer service representative If your system uses a proxy server settings to enable the network connection are defined as follows 1 Open t...

Page 8: ...isable features System Administrator Access to all system features Launching the Remote Services application All features included within Remote Services are accessible through the Home page To open t...

Page 9: ...warded to you Execution of these requests helps to ensure optimum operability of your print environment Different types of support requests you may receive are Remote Monitoring Data Capture and Trans...

Page 10: ...mer Address DocuSP Version Print Engine Serial Number Host ID and IP Address On this page click Contact Xerox to open an automatically addressed email message you can send to Xerox Support Software Up...

Page 11: ...Select the General Settings tab A list of features you may either enable or disable are listed on the page To enable a feature place a checkmark in the feature box Clear the check mark to disable a f...

Page 12: ...t the Capture tab 3 If you want to delete the captured files from your system after they are transferred to Xerox check the Remove Capture Data after Transfer checkbox This eliminates the redundant st...

Page 13: ...oning on a private network the operator may install the Remote Services Proxy agent which allows data communication between a private network and a Xerox FTP site If FTP Server is chosen select the FT...

Page 14: ...xy Server HTTP Proxy Port Username distinct usernames may be utilized for HTTP Proxy and FTP Proxy Password distinct passwords may be utilized for HTTP Proxy and FTP Proxy Connectivity information can...

Page 15: ...to click the Home Support Access link to enable remote desktop sharing Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real time You can also send Xerox an email message tha...

Page 16: ...operational issues If Xerox Support wants to share your desktop with view only rights you will receive an Invite Observe message You may also accept or reject this invitation Invite Observe enables Xe...

Page 17: ...udes Support Request ID identifies the tracking number assigned click an ID link to pop open additional details Type classifies requests by OS or patch Status indicates whether you have accepted compl...

Page 18: ...nsmitted only if a Job Capture is performed directly via the Capture or Capture Transfer page Data Capture Transfer Data Capture Transfer is a script that customers are asked to execute when additiona...

Page 19: ...dditional script on a device and immediately initiate script execution Software Updates Each time the Remote Services application opens the system checks for software updates from the Xerox Support Se...

Page 20: ...16 User Guide How does Xerox ensure quality support...

Page 21: ...n transfer the data file at another time Data may be transferred directly to your Xerox Support Server to a local FTP site or to a CD writer The Problem Reporting page displays the following options C...

Page 22: ...navailable if you select Machine as the Data Type 4 Enter a Call Log ID number This field is blank by default NOTE The Call Log ID facilitates transmission tracking This information is provided by Xer...

Page 23: ...The Status column indicates whether the file is Not Transferred In Progress or Completed 2 Select the file you want to transfer 3 If desired you may click the arrow positioned before the File ID This...

Page 24: ...ta Type option you select is Job or Machine Job you can select a Job Type and a Job ID from the drop lists These menus are unavailable if you select Machine as the Data Type 4 Enter a Call Log ID numb...

Page 25: ...ays on the Home page Click this link to open the Files to Transfer table To transfer files listed in this table follow steps 2 through 4 in the topic Transfer File Cleanup Each time you capture and sa...

Page 26: ...22 User Guide How are problems identified and reported To delete a single file highlight the row and click Delete To delete all files listed in the table click Delete All...

Page 27: ...me and reading of each meter through the Home MeterAssistant page This page will provide the following information Last Meter Reading The date and time of the last transmitted meter reading and status...

Page 28: ...24 User Guide Can I automatically submit meter readings...

Page 29: ...dates installed Support Access sessions of interactive support and desktop sharing MeterAssistant formerly called Billing if enabled from the MeterAssistant feature on the Home Setup General Settings...

Page 30: ...26 User Guide Is an activity history available...

Page 31: ...atibility with your site configuration Information provided with each update patch include Patch ID Patch type Installation status Data Time stamp You may accept install or reject any update To manual...

Page 32: ...28 User Guide How are software updates delivered...

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