Return the defective equipment
03-602953 Issue 1 June 2008
55
If available, have a customer representative do the following test from a computer on their
network:
1. Click
Start > Run
to open the
Run
dialog box.
2. Type
command
and click
OK
to open an MS-DOS command window.
3. Type
ping serveripaddress
and click OK, where
serveripaddress
is the IP address
of server.
4. Verify that the ping was successful.
5. If DNS is administered, type
ping servername
and press
Enter
, where
servername
is
the host name of server.
6. Verify that the ping was successful.
Return the defective equipment
To return the defective dual NIC card:
1. Place the defective dual NIC card in the protective packaging that accompanied the
replacement hard drive.
2. Return the dual NIC card to Avaya using the procedures established for your region.