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Avaya one-X Deskphone Edition Installation And Maintenance Manual Download Page 3

Issue 2 December 2007

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Chapter 1: Introduction .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 

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About This Guide   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Intended Audience.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Document Organization .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Issue Date   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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What’s New in This Release.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Online Documentation.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Customer Support .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Chapter 2: 9600 Series SIP IP Telephone Installation .  .  .  .  .  .  .  .  .  .  . 

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Introduction   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  11

IP Telephone Models   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Software   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Pre-Installation Checklist  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Converting Software on 9600 Series IP Telephones.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Converting 9600 Series IP Telephones .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Assembling the 9600 Series SIP IP Telephone   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Powering the 9600 Series IP Telephone  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Dynamic Addressing Process/Telephone Startup .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Chapter 3: Local Administrative Options  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 

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Introduction   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  27

Accessing Local (Craft) Procedures  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Entering Data for Administrative Options  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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About Local Administrative Procedures .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Setting the 802.1X Operational Mode.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Pre-Installation Checklist for Static Addressing .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Static Addressing Installation.  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Disable/Enable Automatic Gain Control  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Clear Procedure  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

34

Disable/Enable Debug Mode  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Group Identifier   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Interface Control .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Disable/Enable Event Logging  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Logout  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Reset System Values   .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Restart the Telephone .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  

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Contents

Summary of Contents for one-X Deskphone Edition

Page 1: ...Avaya one X Deskphone Edition for 9600 Series SIP IP Telephones Installation and Maintenance Guide Release 2 0 16 601943 Issue 2 December 2007 ...

Page 2: ...support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com LicenseInfo GENERAL LICENSE TERMS IF YOU...

Page 3: ...eries SIP IP Telephone 17 Powering the 9600 Series IP Telephone 17 Dynamic Addressing Process Telephone Startup 21 Chapter 3 Local Administrative Options 27 Introduction 27 Accessing Local Craft Procedures 28 Entering Data for Administrative Options 29 About Local Administrative Procedures 29 Setting the 802 1X Operational Mode 31 Pre Installation Checklist for Static Addressing 31 Static Addressi...

Page 4: ...Value 50 Chapter 5 Troubleshooting Guidelines 51 Introduction 51 Error Conditions 51 DTMF Tones 52 Power Interruption 52 Installation Error and Status Messages 52 Operational Errors and Status Messages 54 Appendix A Restart Scenarios 59 Scenarios for the Restart Process 59 Restart the Telephone 59 Boot File Needs to be Upgraded 60 Latest Boot File Loaded No Application File or Application File Nee...

Page 5: ...s in an H 323 environment see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide for installation and maintenance information This document does not cover administration for Avaya Distributed Office Full documentation for Avaya Distributed Office is available on the Avaya support Web site www avaya com support Intended Audience This document is inten...

Page 6: ...red to properly install and operate the 9600 Series SIP IP Telephones Provides instructions on installing the telephones out of the box Chapter 3 Local Administrative Options Describes how to set local administrative options if requested by the system or LAN administrator Chapter 4 Maintaining 9600 Series SIP IP Telephones Describes maintenance actions like downloading telephone software from the ...

Page 7: ...r the telephone operates normally and has no user interface impact for normal operation The telephone can be forced to a registered Inactive state when a visiting user registers elsewhere Optional Visiting User the telephone prompts the user at registration time if they are visiting or not Forced Visiting User the telephone allows only visiting user registrations For more information see Visiting ...

Page 8: ...DE COVERAGEADDR DIALPLAN DOT1X DOT1XEAPS DOT1XSTAT ENABLE_AVAYA_ENVIRONMENT INTER_DIGIT_TIMEOUT replaces INTER_DIGIT_DIALING_TIMEOUT_DURATION LAST_LOGIN_STATUS system set only LLDP_ENABLE MWISRVR NO_DIGITS_ENTERED_TIMEOUT_DURATION PHNEMERGNUM PHNNUMOFSA POE_CONS_SUPPORT PRESENCE_SERVER PROVIDE_EDITED_DIALING PROVIDE_EXCHANGE_CALENDAR PROVIDE_EXCHANGE_CONTACTS QKLOGINSTAT RTCPMON RTCPMONPORT SIP_MO...

Page 9: ..._ENABLED has been renamed to USE_EXCHANGE_CONTACTS EXCHANGE_CALENDAR_ENABLED has been renamed to USE_EXCHANGE_CALENDAR The default value definition of ENABLE_G726 has changed The default values and sidetone definitions of the audio parameters AUDIOSTHD and AUDIOSTHS have been modified WAIT_FOR_REGISTRATION_TIMER can now be set through the settings file The following configuration parameters are no...

Page 10: ...n and Maintenance Guide Customer Support For 9600 Series SIP IP Telephone support call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support ...

Page 11: ...compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240Vac rms to any primary mains circuitry and 120Vac rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the equipmen...

Page 12: ... capability for a remote reboot of the IP telephone As a consequence of restarting the telephone automatically downloads new software if it is available Chapter 4 Maintaining 9600 Series SIP IP Telephones covers downloading new software releases Pre Installation Checklist Before plugging in the 9600 Series IP Telephones verify that all the following requirements are met Failure to do so prevents t...

Page 13: ...b site http www avaya com support are loaded correctly on the HTTP HTTPS server 8 If applicable the Voice Mail server is administered as described in the Avaya one X Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide Notes Any or all of the server applications mentioned in items 5 8 can be co resident on the same hardware subject to the specific restrictions of each individual...

Page 14: ...configured with the appropriate H 323 parameters To convert an individual telephone from H 323 to SIP both the SIP Enablement Services SES server and Avaya Communication Manager CM must be configured with the appropriate SIP parameters Any telephone in use prior to conversion must run Release S1 2 or greater software with a SIG parameter value of default H 323 See Table 1 the H 323 to SIP and SIP ...

Page 15: ...nding on whether your environment is H 323 centric or SIP centric as determined by the software bundle downloaded and the changes you make to the alternate_96xxupgrade txt file H 323 manually set to H 323 for a specific telephone by an installer or administrator according to the procedures in this section SIP manually set to SIP for a specific telephone by an installer or administrator according t...

Page 16: ...ntifier on page 40 Save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 40 H 323 centric H 323 in use SIP Perform the SIG Craft procedure to change the SIG parameter value from default to 2 SIP For information see Signaling Protocol Identifier on page 40 Save the SIG parameter change Restart the telephone as covered in Restart the Telephone on page 40 H 3...

Page 17: ...ne verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the telephone should be powered locally or by means of the LAN Note Note The last step in assembling the 9600 Series SIP IP Telephone must be applying power Apply power either by plugging the power cord into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE ...

Page 18: ...9600 Series SIP IP Telephone Installation 18 9600 Series SIP IP Telephones Release 2 0 Installation and Maintenance Guide Figure 1 Connection Jacks on a 9620 Series SIP IP Telephone MOD L H IEEE ...

Page 19: ...Assembling the 9600 Series SIP IP Telephone Issue 2 December 2007 19 Figure 2 Connection Jacks on a 9630 9640 Series SIP IP Telephone MOD L H IEEE ...

Page 20: ...9600 Series SIP IP Telephone Installation 20 9600 Series SIP IP Telephones Release 2 0 Installation and Maintenance Guide Figure 3 Connection Jacks on a 9630G 9640G Series SIP IP Telephone L H IEEE MOD ...

Page 21: ...e into the 1151D power brick jack labeled Line Plug the other end of this cable into the Ethernet wall jack Finally connect the 1151D to an AC power source You are now finished Dynamic Addressing Process Telephone Startup Important Important Before starting this process read Converting Software on 9600 Series IP Telephones on page 14 to understand the requirements for converting factory set H 323 ...

Page 22: ...displayed 4 The boot code checks for a primary software code image loads it into volatile memory and transfers control to it If a primary software code image is not found the boot code loads and transfers control to the backup software code image Feedback displays in the form of a moving outline on the black squares below the logo The outline moves from one square to the next to indicate processin...

Page 23: ...ter check and verifies that the router is on the same subnet as the IP Address The telephone cycles through the gateway IP Addresses with ARPs or pings until it receives a response Using the list of gateway IP Addresses provided by the DHCP server the telephone When the router is located received LLDP TLVs are processed Then the HTTP process starts Note Note Any change in VLAN related configuratio...

Page 24: ...ce certificate using simple certificate enrollment protocol SCEP Simple Certificate Enrollment Protocol SCEP 1 When SCEP is initiated the telephone attempts to contact an SCEP server via HTTP using the value of the configuration parameter MYCERTURL as the URI The HTTP connection is established to the transport address specified by the value of the configuration parameter HTTPPROXY if HTTPPROXY is ...

Page 25: ...s on the Title line for at least one second and remains until it is replaced by a subsequent display The connection to the SCEP server is terminated and the telephone continues with startup The telephone periodically attempts to contact MYCERTURL as specified above but in the background without displaying any message until the request is granted or rejected 9 If a device certificate and private ke...

Page 26: ...y telephone Selecting yes causes the telephone to operate as a non VU phone and the inactivity timer is not applied Selecting no causes the telephone to operate in the Visiting User mode where an inactivity timer will log the user off after a predetermined time For more information about this feature see the Avaya one X Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide 6 Succ...

Page 27: ...phones Administrator Guide CAUTION CAUTION Only trained installers or technicians should perform local craft procedures Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgr...

Page 28: ...min Procedures screen with the prompt Select procedure and press Start 4 Use the navigation arrows to scroll to and highlight the local procedure you want then press Select or OK Or scroll to the procedure you want and press the corresponding line button During Normal Telephone Operation 1 Invoke all local procedures by pressing the Mute button entering the local dialpad procedure password 0 to 7 ...

Page 29: ...Address or subnet mask field after entering only a zero the new digit replaces the zero 5 When you press the Bksp softkey to backspace the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position 6 The More softkey provides data entry options like symbols all capital letters for text numerals etc 7 Pressing Back or Exit exits the...

Page 30: ...EBUG Enable disable Debug Mode Disable Enable Debug Mode on page 35 GROUP Set the Group Identifier Group Identifier on page 36 INT Network Interface Control Interface Control on page 37 LOG Enable disable Event Logging Disable Enable Event Logging on page 38 LOGOUT Log off the telephone Logout on page 39 RESET VALUES Reset system initialization values to defaults Reset System Values on page 39 RES...

Page 31: ...ss thru mode On if DOT1X 0 Pass thru mode proxy logoff if DOT1X 1 Off if DOT1X 2 For the Supplicant Off if DOT1XSTAT 0 On if DOT1XSTAT 1 On with multicast if DOT1XSTAT 2 2 To change the setting select the line you want to change and press the Change softkey or the Right or Left navigation arrow to cycle through the settings 3 Press Save to store the new setting and redisplay the Craft Local Proced...

Page 32: ...al assignment of IP Addresses is desired CAUTION CAUTION Static addressing is necessary when a DHCP server is unavailable Because of the increased opportunities for text entry errors associated with static addressing Avaya strongly recommends that a DHCP server be installed and static addressing avoided 1 The IP Address of the telephone 2 The IP Address of the router 3 The IP subnet mask 4 The IP ...

Page 33: ... nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn 0 auto 1 on 2 off dddd ddd Yes or No USE_DHCP Telephone IP Address IPADD Router in use gateway router IP Address es ROUTER IP network mask NETMASK IP Address of HTTPS File Server TLSSRVR IP Address of the HTTP File Server HTTPSSRVR DNS server IP Address es DNSSRVR L2Q L2QVLAN Number of seconds to wait for a DHCP offer VLANTEST If you want to...

Page 34: ...alue of AGCHAND AGCHEAD or AGCSPKR defined as On if the respective AGCXXXX system value is 1 Off if the respective AGCXXXX system value is 0 2 To change the setting select highlight the appropriate line and press the Change softkey or the Right or Left navigation arrow to toggle the selected setting from On to Off or vice versa 3 Press Save to store the new setting s update the associated system v...

Page 35: ...n screen 2 If you do not want to clear all values press No to terminate the procedure and retain the current values Press Yes to clear all values to their initial default values The telephone displays the following text The telephone is cleared to its out of the box state resetting the following values to their factory defaults The 802 1X identity and password All system values and system initiali...

Page 36: ... the new setting If the value changed from On to Off the telephone initiates a reset If the value changed from Off to On the Admin Procedures screen redisplays The telephone saves the new value Group Identifier Use the following procedure to set or change the Group Identifier Note Note Perform this procedure only if the LAN Administrator instructs you to do so For more information about groups see...

Page 37: ...0Mbps half when PHY1STAT 2 10Mbps full when PHY1STAT 3 100Mbps half when PHY1STAT 4 100Mbps full when PHY1STAT 5 1000 Mbps full when PHY1STAT 6 Note Note A PHY1STAT value of 6 applies only to telephone models that support Gigabit Ethernet GigE otherwise this value choice does not display The PHY2STAT text strings are Disabled when PHY2STAT 0 Auto when PHY2STAT 1 10Mbps half when PHY2STAT 2 10Mbps ...

Page 38: ...to store the new setting s and redisplay the Admin Procedures screen Disable Enable Event Logging Use the following procedure to enable or disable logging of system events 1 When you select LOG from the Admin Procedures Screen the telephone prompts you to use the Right and Left navigation arrows to select and change a setting and displays the following text where the text string is the wording ass...

Page 39: ... log off a telephone CAUTION CAUTION Once a telephone is logged off a password and extension might be needed to log back on 1 When you select LOGOUT from the Admin Procedures Screen the telephone displays a confirmation screen asking if you are sure you want to log out 2 Press No to return to the Admin Procedures screen without logging off the telephone Press Yes to unregister the telephone from t...

Page 40: ...ONE from the Admin Procedures Screen the telephone displays a confirmation screen asking if you are sure you want to restart the telephone 2 Press No to return to the Admin Procedures screen without restarting the telephone Press Yes to proceed with the registration steps covered in the Dynamic Addressing Process Telephone Startup on page 21 A restart does not affect user specified data and settin...

Page 41: ...one 2 To change the setting press the Change softkey until you see the setting you want or use the Right or Left navigation arrow to cycle through the settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is SIP 2 pressing the Right arrow changes the value to 0 default If the current value is H 323 1 pressi...

Page 42: ...ent value the next sequential value displays If the field does not show the Choice indicator press the appropriate softkey s and or use the dialpad to enter the new value 3 Press Save to store the new setting s and redisplay the Admin Procedures screen Setting Description Example Changes this Configuration Parameter SIP Mode SIP Domain Avaya Environment Transport Type SIP Proxy Server Avaya Config...

Page 43: ...ndicators press the appropriate softkey s and or use the dialpad to enter the new value 3 Press Save to store the new setting and redisplay the Admin Procedures screen Site Specific Option Number Setting CAUTION CAUTION Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Description Ex...

Page 44: ...een The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Note Note Unless otherwise prevented using administration the user can view but not change most of the parameters associated with Craft Local Procedures For more information about this option see the applicable ...

Page 45: ... Application File The big app filename Boot File The little app filename Group One to three digit GROUP value GROUP MAC MAC Address MACADDR SIP Proxy Server SIPPROXYSRVR_IN_ USE Router ROUTER_IN_USE HTTPS file server TLSSRVR HTTP file server HTTPSRVR_IN_USE DNS server DNSSRVR_IN_USE SNTP server SNTPSRVR_IN_USE Protocol Signaling protocol in effect e g SIP Phone SN Telephone Serial Number PWB SN Pr...

Page 46: ...Local Administrative Options 46 9600 Series SIP IP Telephones Release 2 0 Installation and Maintenance Guide ...

Page 47: ...e latest software depending on whether your telephone environment is primarily SIP centric or H 323 centric Each bundle contains An upgrade script file 96xxupgrade txt which allows you to upgrade to new software releases and new functionality without having to replace SIP IP telephones The upgrade script tells the telephone whether a software upgrade is needed All Avaya IP Telephones attempt to re...

Page 48: ...the same as in the H 323 bundle The difference is a modified upgrade script file that assumes SIP is the default protocol for your 9600 Series IP Telephones and that H 323 is the exception For more information on SIP centric environments see Converting Software on 9600 Series IP Telephones on page 14 Download Procedure The Avaya provided upgrade script files and the binaries included in the zip fi...

Page 49: ...y obtained but does not include any setting changes the telephone stops using HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the settings file contains no setting changes the telephone does not go back to the upgrade script file You can change the settings file name if desired as long as you also edit the corr...

Page 50: ...em value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP system value can only be set on a telephone by telephone basis using a Craft procedure To set up groups first identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group wou...

Page 51: ... Communication Manager and or SIP Proxy server If the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 803 3af 2 If you are using static addressing Use the VIEW Craft procedure to find the names of the files being used and verify that these filenames match those on the HTTP HTTPS server See The View Administrative Option on pa...

Page 52: ...e or if the telephone is logged off in the language specified by the SYSTEM_LANGUAGE parameter value If English is not the selected language the telephone displays messages in English only when they are associated with local procedures for example the VIEW Craft local procedure Most of the messages in Table 2 display only for about 30 seconds or less and then the telephone resets The most common e...

Page 53: ...c Restarting CAUSE The telephone is in the initial stage of rebooting RESOLUTION Allow the telephone to continue SCEP Failed CAUSE Simple Certificate Enrollment Protocol SCEP has rejected a request for a certificate RESOLUTION Although the SCEP server connection is terminated startup continues No action required Subnet conflict CAUSE The telephone is not on the same VLAN subnet as the router RESOL...

Page 54: ...ESOLUTION Check that the LAN and File servers are operating correctly Re attempt login The telephone continually reboots or reboots continuously about every 15 minutes CAUSE The telephone cannot find the call server RESOLUTION Ensure that SIPPROXYSRVR is administered either manually or through DHCP or HTTP as appropriate CAUSE This might be a firmware fault because the MAC address in memory is cor...

Page 55: ...AN equipment routers servers etc between the call server and the telephone Verify no one changed the telephone settings locally using the VIEW and ADDR craft procedures as described earlier in this guide Verify the telephone volume is set high enough AND the telephone was recently moved CAUSE Loss of communication with the call server RESOLUTION As above but pay particular attention to the possibi...

Page 56: ...ovide diagnostic data by invoking the Network Information feature under the A Avaya button on the telephone One or more Quality of Service QoS features should be implemented in the network as covered in Chapter 3 Local Administrative Options CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring the user hears fluctuations in the volume level which are...

Page 57: ...gnored not being used by the telephone CAUSE The system value AUTH is set to 1 HTTPS required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR The HTTP HTTPS script file is ignored or not used by the telephone AND the HTTP HTTPS server is a LINUX or UNIX system CAUSE UNIX and LINUX systems use case sensitive addressing and file labe...

Page 58: ...ed while a telephone is saving the application file RESOLUTION Restart the HTTP HTTPS server as applicable The user indicates an application or option is not available CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly ...

Page 59: ...he local dialpad procedure password 0 to 7 numeric digits then press the button Note Note A 6 second timeout is in effect between button presses If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked The entry is compared to the PROCPSWD value If they match the telephone displays the Cr...

Page 60: ...3 The system initialization value for the language file in use is checked for a non null value in which case the text strings in the language file named by that value are used for text display Otherwise English text strings are displayed 4 The boot code checks for a primary software code image loads it into volatile memory and transfers control to it If a primary software code image is not found t...

Page 61: ...low manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 providing full access to local procedures For information see Chapter 3 Local Administrative Options 6 The telephone displays the speed of the Ethernet interface in Mbps that is 0 10 100 or 1000 The message No Ethernet displays until the software determines whether the interface is 10 Mbps 100 Mbps or 100...

Page 62: ... Important Important Pressing Program at this time invokes the Craft Access entry procedure to allow manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 giving full access to local procedures For information see Chapter 3 Local Administrative Options 12 When connected the telephone looks for an upgrade script file The HTTP server sends and identifies an upgrad...

Page 63: ...lays as asterisks The system determines whether the extension is in use 22 The telephone contacts PPM logs in and downloads the configuration file while displaying 23 SIP Software Release 2 0 and up supports visiting user capabilities When the value of the VU_MODE configuration parameter is 1 Optional the Primary Phone field on the Login screen requires indication of whether this is the user s pri...

Page 64: ...hone and any attached PC 3 The software determines whether sufficient IP Address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked The number of elapsed seconds is incremented once per second until DHCP successfully completes 4 While the IP telephone establishes a TCP con...

Page 65: ...into RAM where n is the number of KBs downloaded 8 When the telephone determines that the application file received is valid the following message displays where s is the number of seconds that elapse while non volatile memory is erased 9 The following message displays while the application file is stored in flash memory where n is the percentage of the file that was stored and x is the number of ...

Page 66: ...being used 5 The HTTP process starts with an HTTP GET command to obtain a URI for the HTTP server which displays on the telephones Title Line When connected the HTTP server sends and identifies an upgrade script The GET message might have to be sent several times Each time the GET message is sent the URI for the current HTTP request displays 6 When the telephone determines that the application fil...

Page 67: ...d applications rendered in the Web browser ARP Address Resolution Protocol used for example to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Call Server In an Avaya SIP environment the call server is the combination of SIP Enablement Services SES and Avaya Communication Manager CLAN Control LAN type of Gatekeeper circuit pack CNA Converged Network Ana...

Page 68: ... HTTP IETF Internet Engineering Task Force the organization that produces standards for communications on the internet LAN Local Area Network LLDP Link Layer Discovery Protocol All IP telephones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB SIP Software Release 2 0 and up supports LLDP MAC Me...

Page 69: ...onnection oriented transport layer protocol TLS Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications UDP User Datagram Protocol a connectionless transport layer protocol Unnamed Registration Registration with Avaya Communication Manager by an IP telephone with no extension...

Page 70: ...Glossary of Terms 70 9600 Series SIP IP Telephones Release 2 0 Installation and Maintenance Guide ...

Page 71: ...the IETF Web site http www ietf org rfc html ITU Documents Access the ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site http www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch ...

Page 72: ...Related Documentation 72 9600 Series SIP IP Telephones Release 2 0 Installation and Maintenance Guide ...

Page 73: ...nd SIP to H 323 16 Converting 9600 Series IP Telephones to from SIP 15 Converting Software on 9600 Series IP Telephones 14 Craft Procedures Accessing 28 Customer Support 10 D Debug Procedure 35 Disable Automatic Gain Control AGC 34 Disable Event Logging 38 Distributed Office 5 Document Organization 6 Download Procedure 48 Downloading Language Files 49 Downloading Software Upgrades 47 DTMF Tones 52...

Page 74: ... Needs to be Upgraded 64 Boot File Needs to be Upgraded 60 Reset System Values 39 Restart Process Scenarios for the 59 Restart Scenarios 59 Restart the Telephone 59 S Scenarios for the Restart Process 59 SCEP 24 Settings File Contents 49 SIG Procedure 40 Signaling Protocol Identifier 40 Simple Certificate Enrollment Protocol SCEP 24 SIP Settings Configuring 42 SIP Centric description 15 Site Speci...

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