Auto-Attendant Action Settings
on page 47
Auto Attendant General Settings
Name
Description
Name
Range = Up to 12 characters.
This field sets the name for the auto-attendant service. External calls can be
routed to the auto attendant by entering
AA:
Name
in the destination field of an
Incoming Call Route.
Maximum Inactivity
Default = 8 seconds; Range = 1 to 20 seconds
This field sets how long after playing the prompts the Auto Attendant should
wait for a valid key press. If exceeded, the caller is either transferred to the
Fallback Extension set within the Incoming Call Route used for their call or else
the caller is disconnected.
Enable Local
Recording
Default = On
When off, use of short codes to record auto-attendant prompts is blocked. The
short codes can still be used to playback the greetings.
Direct Dial-By-Number
Default = Off
This setting affects the operation of any key presses in the auto attendant
menu set to use the Dial By Number action.
• If selected, the key press for the action is included in any following digits
dialed by the caller for extension matching. For example, if 2 is set in the
actions to Dial by Number, a caller can dial
201
for extension 201.
• If not selected, the key press for the action is not included in any following
digits dialed by the caller for extension matching. For example, if 2 is set in
the actions to Dial by Number, a caller must dial
2
and then
201
for extension
201.
Dial by Name Match
Order
Default = First Name/Last Name
Determines the name order used for the Dial by Name function. The options
are
First then Last
or
Last then First
.
AA Number
This number is assigned by IP Office and cannot be changed. It is used in
conjunction with short codes to access the auto attendant service or to record
auto attendant greetings.
Morning/Afternoon/
Evening/Menu Options
Each auto-attendant can consist of three distinct time periods, defined by
associated time profiles. A greeting can be recorded for each period. The
appropriate greeting is played to callers and followed by the Menu Options
greeting which should list the available actions.
Time Profile
The time profile that defines each period of auto attendant operation. When
there are overlaps or gaps between time profiles, precedence is given in the
order morning, afternoon and then evening.
Table continues…
Auto attendant configuration
September 2020
Embedded Voicemail Installation
46
