Page 7
Voicemail
Page 7
IP Office
40DHB0002USAV Issue 4 (12/10/2001)
User Configuration
The following options are configured via the
Voicemail
tab for each
individual
User
within Manager.
•
Voicemail Code:
Default = Blank
A code (1-7 digits) used by the Voicemail Server to validate access to
this User's Voicemail box. This is required when users retrieve
Voicemail messages remotely, ie. from another user's extension or from
an external telephone, eg. a cell phone. If remote access is attempted
and a Voicemail Code has not been configured the message "Remote
access is not configured on this mailbox" will be played.
•
Confirm Voicemail Code:
The Voicemail Code must be retyped to ensure it has been correctly
entered.
•
Voicemail Email:
Default = Blank
When a new Voicemail message is received by the user, the WAV file
created can be sent to an email account. Enter the email address to be
used by the Voicemail Server, eg. [email protected]. This address is
passed to the MAPI interface on the Voicemail Server, see "Integration
with Email" on page 16.
•
Voicemail Reception:
Default = Blank
When connected to a User's Voicemail the caller can press 0 to be
transferred to either an internal number, eg. Reception or to an external
number, eg. a cell phone. Enter here the telephone number to be used.
The User should announce this facility in their greeting message, eg.
"John Smith is not available today, you may leave a message or press 0
for Reception".
•
Note: that this transfer is a "blind" transfer, and if "reception" is busy,
with no call queuing configured, the caller will have no further
options and will be put through to Voicemail.
•
Voicemail On:
Default = On
Controls if Voicemail is available for this extension.
•
Voicemail Help:
Default = Off
When retrieving Voicemail messages users can be given a recorded
message helping them to use the Voicemail facility - "For help at any
time press 8." This option will turn this facility on or off.
•
Voicemail Ringback:
Default = On
If enabled and a new message has been received, the Voicemail server
will call the User's extension to attempt to deliver the message each
time the telephone is put down. Voicemail will not ring the extension
more than once every 30 seconds.
•
Voicemail Email Mode:
Default = Off
Controls the method of operation of Voicemail Email above.
•
Off:
Do not automatically send a new message to the email account
•
Copy:
Copy all messages to the email account
•
Forward:
Forward all messages to the email account and delete
from the Voicemail Server.
•
Alert:
Send an email message without attaching the Voicemail file.
This may be used with Email gateways to Pagers.
