Page 16
Voicemail
Page 16
IP Office
40DHB0002USAV Issue 4 (12/10/2001)
Voicemail Reception
After a caller has been routed to Voicemail, a user may wish to give the
caller the option to be transferred to another extension to assist further with
the enquiry, eg. Reception, an assistant or to an external number such as
the user’s cell phone.
To give the caller this option
Voicemail Reception
must be enabled. In
the Voicemail tab of the User’s configuration form in the Manager program
enter the extension or external number in the Voicemail Reception box.
Then the user should record a new greeting message informing callers that
if they press
0
they will be transferred to this number.
Transfer a call to Voicemail
The facility to be able to transfer a call directly to a user’s Voicemail is
available using the eConsole or Phone Manager applications. For users not
using these applications a short code can be created, for example:
•
Short Code:
*201
•
Telephone Number:
"#Extn201"
•
Line Group ID:
0
•
Feature:
VoicemailCollect
Note: when creating short codes for use with Voicemail, the ? indicates
"collect Voicemail" and the
#
indicates "deposit Voicemail".
Integration with Email
Voicemail messages are stored on the Voicemail Server PC as .WAV files
and these files can be sent to an email account. The email address should
be entered in the Voicemail Email parameter in the Voicemail tab of the
User’s configuration form in the Manager program.
It is possible to forward your Voicemail messages to an email account. This
can be done for all messages or on individual selection. It is also possible
to control this forwarding remotely, eg. you are working at home and have
an Email connection to your office, telephone the Voicemail server and
switch all new messages to email, so you do not have to telephone again to
collect any Voicemail messages.
This feature uses the MAPI interface of the email client on the PC.
Microsoft provides Windows Messaging/Microsoft Exchange/InBox free as
part of Windows, these have a MAPI interface. If you can send a message
via one of these clients, then the Voicemail server will also be able to. Use
this to check that the problem is with the email on the PC as opposed to the
Voicemail Server application. The MAPI interface is not activated until there
is an email to be sent. Outlook 97/98 also works with MAPI. Outlook
Express has a configuration option to enable MAPI.
Each User and Hunt Group can use Voicemail Email and the default mode
- off, copy, forward or alert - can be configured via the Manager program. A
User can also select to forward individual messages by pressing
6
after
listening to the message.