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T7100 Telephone User Guide

Page 51

- Issue 02a (03 October 2011)

IP Office

Redirecting Calls: Forwarding Calls

9.2.3 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason.

·

By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.

·

When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.

·

No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

·

Group calls are not forwarded.

·

The forward on busy and forward on no answer options both use the same separate destination number. However if
that number has not been set, they use the same destination as set for forward unconditional.

·

If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.

Using a Programmable Button

·

This function can be assigned to a

programmable button

. This allows it to be accessed in a single key press.

Default Short Codes

Short codes

are numbers that you can dial from any types of phone on the telephone system. The following are default

short codes that may be available on your system.

·

Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.

·

Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.

·

Switch Forward On Busy On: *03

·

Switch Forward On Busy Off: *04

·

Switch Forward on No Answer On: *05

·

Switch Forward on No Answer Off: *06

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Summary of Contents for IP Office T7100

Page 1: ... Issue 02a 03 October 2011 T7100 Telephone User Guide IP Office ...

Page 2: ...ly utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other spe...

Page 3: ... Calls Using Conference Call Log 6 36 6 1 Accessing the Call Log 37 6 2 Viewing Call Details 38 6 3 Making a Call 38 6 4 Deleting a Record 38 6 5 Adding a Record to Your Contacts Voicemail 7 40 7 1 Message Waiting Indication 40 7 2 Checking Messages 40 7 3 Send a Call to Voicemail Logging In Out 8 43 8 1 Logging In on a Phone Already in Use 43 8 2 Logout Redirecting Calls 9 47 9 1 Follow Me 48 9 2...

Page 4: ...e To 67 12 13 Forward on Busy 67 12 14 Forward on No Answer 67 12 15 Forward Unconditional 68 12 16 Group 68 12 17 Idle Line Preference 68 12 18 Internal Twinning 68 12 19 Line Appearance Button 68 12 20 Logged Out 68 12 21 Login Code 68 12 22 Missed Call 69 12 23 Missed Group Call 69 12 24 Mobile Twinning 69 12 25 Park Call 69 12 26 Park Slot Number 69 12 27 Ringing Line Preference 69 12 28 Short...

Page 5: ...T7100 Telephone User Guide Page 5 Issue 02a 03 October 2011 IP Office Telephone Overview Chapter 1 ...

Page 6: ......

Page 7: ...een each of your phone s call appearance buttons normally 3 each of which represents a call that you can make or receive Display Feature Release Hold 1 2 3 4 5 6 04 Last Number Redial 7 8 9 0 Volume 1 2 Which Telephone System The IP Office telephone system can operate in a number of modes This guide is for a system operating in IP Office Standard Version mode To check what system you are one press...

Page 8: ...lls and dial tone Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code Release End drop the current call Volume Controls Increase or decrease the volume during a call The button layout is indicated below The double digits are the button numbers for programmable buttons The default function for those buttons is indicated The function fo...

Page 9: ...x to collect messages Dial Voice Call Feature 66 number Have a call automatically answered on speaker phone after 3 beeps If the extension is not free when called the call is presented as a normal call Transfer Feature 70 number Put your current call on hold and make an transfer enquiry call to another number Pressing Feature 70 again to completes the transfer Each of these feature codes above can...

Page 10: ...Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb Switch Do Not Disturb On 08 Set your phone to do not disturb Switch Do Not Disturb Off 09 Switch off do not disturb Add a Do Not Disturb Exception Number 10 N Add a number N to you...

Page 11: ...If no number has been set those functions will use the forward unconditional number if set Switch Forward On Busy On 03 Switch Forward On Busy Off 04 Switch Forward on No Answer On 05 Switch Forward on No Answer Off 06 Group Night Service Status On 20 N Set a group into night service status by entering its extension number N Night Service Status Off 21 N Take a group out of night service status by...

Page 12: ...nfigured as a system phone user an S in the phone s display indicates a system alarm 1 7 Tones In addition to ringing you may hear the following tones Page Call Single Loud Beep This tone indicates that your phone is receiving a page call You do not need to take any action to hear the call and you cannot be heard by the person doing the page Short Code Confirmation 2 Loud Beeps These tones are hea...

Page 13: ...ing that the telephone system and your phone are using their default settings However the system has a wide range of controls and features that can be used to customize its operation and that of your phone Your system administrator will inform you if they change any settings that will affect you or the operation of your phone Other Phones The T7100 is one of a range of similar phones that are supp...

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Page 15: ...T7100 Telephone User Guide Page 15 Issue 02a 03 October 2011 IP Office Making Calls Chapter 2 ...

Page 16: ...you will hear a call waiting tone Your phone s display will switch between details of the current and the waiting caller If you press Hold the connected call is placed on hold and one of the following occurs in the order listed 1 If you have a call waiting that call is answered 2 If you have any free virtual call appearances available you will hear dial tone This allows you to make a call or to us...

Page 17: ...ser This function can be assigned to a programmable button This allows it to be accessed in a single key press To Set a Callback 1 While the call is still ringing or if you hear busy press Feature 2 2 End your call attempt To Clear a Callback If you have a callback set you can cancel it using the following process 1 Press Feature 2 2 3 Redial the Previous Number You can redial the number of the la...

Page 18: ...ed dial voice call or direct voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the cal...

Page 19: ...s 1 Press Feature 0 To dial a personal speed dial Dial followed by the 2 digit personal speed dial number between 00 to 99 Alternatively you can dial the 2 digit personal speed dial number and then press To dial a system speed dial Dial the 3 digit system speed dial number between 000 to 999 Entering a Personal Speed Dial WARNING Note that no warning is given if the entry is already programmed It ...

Page 20: ...unt Code Entry You can choose to enter an account code before making a call or during a call This is done using a programmable button assigned with the Account Code function 2 9 Calling from the Contacts List You can use any directory contacts to make a call You can also use the directory in many telephone functions where you need to select the number for a destination for example during transfers...

Page 21: ...T7100 Telephone User Guide Page 21 Issue 02a 03 October 2011 IP Office Answering Calls Chapter 3 ...

Page 22: ...ll to Voicemail You can redirect a call to voicemail without answering the call This only applies for call to you not calls to a group of which you are a member 1 If your phone is idle press the Release button The call is redirected to voicemail 3 2 Answering a Page Call You can be paged if you have no call in progress or only held and or parked calls After a single tone the page is heard through ...

Page 23: ...ll ringing any group of which the you are a member even if the call is not currently alerting on your phone You can use this function even when your group membership is set to disabled 1 Press Feature 75 Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Pickup Any ...

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Page 25: ...T7100 Telephone User Guide Page 25 Issue 02a 03 October 2011 IP Office Call Controls Chapter 4 ...

Page 26: ...adjust the volume of the incoming call The volume is separately adjusted for whichever device you are currently using handset or speaker 1 With the call connected press the and keys to adjust the volume 4 2 Switching Between Calls You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone ...

Page 27: ...e held call will be connected You can now drop yourself from the conference 4 5 Handsfree Speaker Operation The phone has a handsfree speaker but does not have a handsfree microphone This means that you can make and answer calls handsfree but in order to speak you must lift the handset You can make a handsfree call by simply dialing without lifting the handset You can hear the call progress and wh...

Page 28: ...il settings are used rather than your settings G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service m...

Page 29: ...e set If you park a call without specifying a park slot number to be used the system will automatically assign a number based on your extension number plus a single digit For example for extension 201 the first parked call will use park slot number 2010 if available If you already have one parked call the next parked call will use park slot 2011 if available and so on up to 2019 Call park buttons ...

Page 30: ...l calls ignore any forwarding or do not disturb settings you have set Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affect the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details Warning This only applies to confe...

Page 31: ...T7100 Telephone User Guide Page 31 Issue 02a 03 October 2011 IP Office Conference Calls Chapter 5 ...

Page 32: ... to the first party or answer a call 2 Place the call on hold by pressing Hold or Feature 3 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press Release Return to the held call by pressing Hold 5 2 Adding a Call to a Conference You can add additional pa...

Page 33: ...epending on your telephone systems configuration dropping yourself from the conference may end the conference Consult your system administrator for details 5 5 Holding a Conference Call Using the Hold key you can put a conference call on hold in the same way as you can for a normal call To take the conference off hold press Hold Important Holding Conference Calls You can hold a conference call in ...

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Page 35: ...T7100 Telephone User Guide Page 35 Issue 02a 03 October 2011 IP Office Call Log Chapter 6 ...

Page 36: ...u are a member of any groups the system administrator can configure whether your missed calls log should also include missed group calls The hunt group does not necessarily have to have rung your phone It will be recorded as missed if it was presented to the group and not answered by any of the members including you Note 1 Your centralized call log can be turned off by the system administrator If ...

Page 37: ...yed 3 The call details are displayed Use the and keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of call record The options are Mis mis...

Page 38: ...show your call log records Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls Use the up and down buttons to scroll through the records 2 When the required record is highlight press Hold 6 5 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts...

Page 39: ...T7100 Telephone User Guide Page 39 Issue 02a 03 October 2011 IP Office Voicemail Chapter 7 ...

Page 40: ... remains lit until you have played each of the new messages The system administrator can also configure it so that you receive new message waiting indication for a group or groups The icon of a programmable button programmed to Feature 65 will act as a message waiting indicator for new messages That button can then also be used to access the mailbox 7 2 Checking Messages 1 Press Feature 65 or Feat...

Page 41: ...T7100 Telephone User Guide Page 41 Issue 02a 03 October 2011 IP Office Logging In Out Chapter 8 ...

Page 42: ...in there you return to being logged in on that phone If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out Default Extension Each extension can be configu...

Page 43: ...ault is 35 N L where N is replaced by your extension number and L by your login code 8 2 Logout You can only log yourself out if you have been given a login code by your system administrator Otherwise the only way to be logged out is if someone else logs in on your phone When that happens if you are not automatically logged back in when they log off or if you want to login over them you can login ...

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Page 45: ...T7100 Telephone User Guide Page 45 Issue 02a 03 October 2011 IP Office Redirecting Calls Chapter 9 ...

Page 46: ...unanswered at your phone Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone You can set do not disturb exception numbers for calls to which do not disturb if not applied Other users can make priority calls to override your do not disturb Twinning Twinning is a pro...

Page 47: ...follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code Follo...

Page 48: ...t codes that may be available on your system Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Set the Forward Unconditional Destination 07 N Set the destination number N for forward unconditional when it is switched on Switch Forward Unconditional On 01 Switch on forward unconditional A destination m...

Page 49: ...hen you have forward unconditional enabled To Turn Forward Unconditional On 1 Press Feature 4 2 The phone prompts you for the number to which you want calls forwarded If you already had a number set previously that number is displayed 3 Enter the number to which you want to forward the call Press to delete the previous digit 4 If the number matches an internal extension it is saved automatically F...

Page 50: ...If you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single ...

Page 51: ...e voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button This allows it to be accessed in a single key press ...

Page 52: ...ot Disturb An N is shown on your phone s idle display when you have do not disturb enabled To Turn On Do Not Disturb 1 Press Feature 85 The phone briefly displays Do Not Distrb To Turn Off Do Not Disturb 1 Press Feature 85 The phone briefly displays Allow Calls Default Short Codes Short codes are numbers that you can dial from any types of phone on the telephone system The following are default sh...

Page 53: ...ho uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones T Twinned A T is shown...

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Page 55: ...T7100 Telephone User Guide Page 55 Issue 02a 03 October 2011 IP Office Phone Settings Chapter 10 ...

Page 56: ...ng pattern which is controlled by the telephone system 1 Press Feature 6 2 Press 1 to 4 to select the required ringer sound Whilst the function is active you can also use the and buttons to change the ringer volume 3 The function will automatically cancel after a 5 seconds 10 3 Ringer Volume You can change the ringer volume using the following process You can also adjust the volume while a call is...

Page 57: ...T7100 Telephone User Guide Page 57 Issue 02a 03 October 2011 IP Office Button Programming Chapter 11 ...

Page 58: ...to invoke a selected telephone system function Default Buttons Feature 3 You can return the function of certain buttons back to their default for this type of phone Erase a Button Feature 1 Hold You can use the auto dial programming process but with a number to erase the current programming of a button You system administrator can see and edit your button settings They can also apply functions tha...

Page 59: ...ce 3 Press The following are the default buttons for a T7100 telephone Display Feature Release Hold 1 2 3 4 5 6 04 Last Number Redial 7 8 9 0 Volume 11 3 Erasing a Button The process for setting an auto dial button can also be used to erase any programming on the programmable button 1 Press Feature 1 If a security code is requested enter your phone login code and press 2 Press the button you want ...

Page 60: ...verwrite the existing function of a programmable button without any warning 1 1 Press Feature 1 2 Enter the number you want stored by the button This can be a partial number which you will complete after pressing the button The button deletes the last digit entered 3 When the number is complete press Hold 11 5 Internal Auto Dial User Button A button set to this function calls another user Warning ...

Page 61: ...unction 5 Press the button to which the function should be assigned Press the programmable button If the button has an existing function it is displayed 6 Press Hold to assign the function Otherwise press Feature to return to function selection 7 Press Release to exit programming 11 7 Feature Button This process allows you to store some of the Feature codes that you can dial You can then activate ...

Page 62: ...so called dial voice call or direct voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called ...

Page 63: ...set to this function switches your internal auto answer setting on or off When on if the phone is idle any internal call is automatically answered after three beeps If the phone is in use internal calls alert normally 11 8 12 Last Number Redial A button set to this function can be press to redial the number of the last outgoing call that you made You can redial the number of the last outgoing call...

Page 64: ... an external number It can be a partial number that you complete dialing after pressing the button It can also be a system short code for a telephone system feature This button function is also known as Auto Dial and External Auto Dial 11 8 18 Timer A button set to this function briefly displays the duration of a call when the button is pressed 11 8 19 Time of Day A button set to this function bri...

Page 65: ...T7100 Telephone User Guide Page 65 Issue 02a 03 October 2011 IP Office Glossary Chapter 12 ...

Page 66: ...c The bridged appearance button can be used to retrieve the call if on hold or to join the call if active Bridged appearance buttons are not supported between users on different systems in a Small Community Network 12 6 Call Appearance Button Call appearance buttons are used to represent calls to and from your phone By having several call appearance buttons you are able to answer and make several ...

Page 67: ...mail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 12 14 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By def...

Page 68: ...alls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly messa...

Page 69: ...the button 12 27 Ringing Line Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call by just lifting the handset without having to press the button to select it first Without ring...

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Page 71: ...ot Disturb 63 Erase 59 Feature Codes 61 Forward All 62 Forward Unconditional 62 Functions 62 Group Page 63 Hunt Group Night Service 63 Inspect 58 Intercom 62 Internal Auto Answer 63 Last Number Redial 63 Log 62 Night Service 63 No Calls 63 Page 63 Park 62 Priority Call 63 Program a feature 61 Program a function 61 Program Auto Dial 60 Redial 63 Ring Back 63 Speed Dial 64 Time of Day 64 Timer 64 Tr...

Page 72: ...all Pickup 23 Direct Voice 18 Directory Add 38 Add From Call Log 38 Button 63 Make a call 20 Display B 12 Contrast 56 Contrast Button 62 D 12 49 67 G 12 28 N 12 52 63 66 O 12 28 S 12 T 12 53 Divert All 49 67 Busy 50 67 No Answer 51 67 To voicemail 22 40 Divert All Button 62 Diverting 12 49 67 Do Not Disturb 12 52 63 66 Button 63 Exceptions 67 Priority Call 18 63 Short Code 10 52 Drop From Conferen...

Page 73: ...63 66 Network 69 New Contact 38 Night Service 63 No Answer Forward 51 67 No Calls 12 52 63 66 Button 63 Exceptions 67 Priority Call 18 63 O O 12 28 Out of Service 12 28 Outgoing 20 36 37 38 Outgoing Calls Log 36 P Page 18 63 Answer 22 Button 63 Direct 18 Park 29 Button 62 Short Code 10 29 Park Slot ID 29 69 Personal 20 Pickup Direct 23 Group 23 Short Code 10 23 Priority Call 18 63 Button 63 Progra...

Page 74: ...64 Status Letters 12 Supervised Transfer 27 Switch Calls 26 System Administrator 69 System Phone 69 System Alarm 12 System Short Code 23 28 29 32 40 42 47 48 49 50 51 52 69 T T 12 53 Time of Day 64 Timer 64 Transfer 27 64 Held call 27 30 33 To voicemail 22 40 Using a Conference 33 Twinned 12 53 Twinning 69 Internal Twinning 53 68 Mobile Twinning 53 69 U Unpark 29 Short Code 10 29 Unsupervised Tran...

Page 75: ...T7100 Telephone User Guide Page 75 Issue 02a 03 October 2011 IP Office ...

Page 76: ...ts to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Av...

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