Avaya IP Office T7100, User Manual

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T7100 Telephone User Guide Page 49
- Issue 02a (03 October 2011) IP Office
Redirecting Calls: Forwarding Calls
9.2.1 Forward Unconditional
Forward unconditional is used to immediately redirect your calls.
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By default this function is only applied to incoming external calls to you. However, if required internal calls and or
group calls can also be selected.
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When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.
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You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
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The forward on busy and forward on no answer options both use the same separate destination number. However if
that number has not been set, they use the same destination as set for forward unconditional.
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If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still
unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls
that have been forwarded to an external number.
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D = Diverting (Forwarding) Calls
A D is shown on your phone's idle display when you have
forward unconditional enabled.
To Turn Forward Unconditional On
1. Press Feature 4.
2. The phone prompts you for the number to which you want calls forwarded. If you already had a number set
previously, that number is displayed.
3. Enter the number to which you want to forward the call. Press * to delete the previous digit.
4. If the number matches an internal extension, it is saved automatically. For other numbers, press Hold to
save the number when set as required.
To Change the Forwarding Number
Use the same process as above. You do not need to switch off forwarding in order to change the forwarding number.
To Turn Forward Unconditional Off
1. Press Feature #4.
Default Short Codes
Short codes are numbers that you can dial from any types of phone on the telephone system. The following are default
short codes that may be available on your system.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
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Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
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Switch Forward Unconditional Off: *02
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Include Group Calls in Forward Unconditional: *50
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Exclude Group Calls from Forward Unconditional: *51
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