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WLAN IP Telephony Handset Users Guide

NN40011-039 Issue 1.2 BCM Rls 6.0

Avaya Documentation Links

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WLAN IP Telephony and Installation guide

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WLAN IP Handset 2210/2211/2212 User guide

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WLAN Handset 6120 and WLAN Handset 6140 User Guide



Installation

– Devices guide



CallPilot Manager Set Up and Operation Guide

Summary of Contents for i2210

Page 1: ...BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Task Based Guide ...

Page 2: ...THER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO I...

Page 3: ... for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any form without the prior writt...

Page 4: ...6 Status area 16 Information area 16 Feature options area 17 WLAN Handset and Voice Mail Configuration 17 Accessing CallPilot Manager via Element Manager 18 Adding a Subscriber Mailbox 22 Subscriber Mailbox Settings 25 Recording Prompts using CallPilot Manager 28 Initialising a Mailbox 29 Recording Primary or Alternate Greetings 32 Other Features of the WLAN IP Telephony Handsets 34 Select Ring Ty...

Page 5: ...dset Users Guide NN40011 039 Issue 1 2 BCM Rls 6 0 5 Basic Call Features 40 Make a Call 40 Answer Calls 41 Hold 41 Headset 41 Mute 41 End calls 41 Push to Talk 42 The Call Period 42 Twinning 44 Avaya Documentation Links 46 ...

Page 6: ... the WLAN IP Telephony Handsets display in English only International characters are supported for BCM prompts depending on the market profile BCM based prompts display in English French and Spanish Wired Equivalent Privacy The WLAN IP Telephony Handsets support Wired Equivalent Privacy WEP as defined by the 802 11b specification WEP increases the security of the wireless LAN to a level similar to...

Page 7: ...unctionality of the IP Phone 2004 within a small mobile device Required Information Equipment Ensure that the WLAN IP Telephony Manager 2245 has been installed and configured successfully and that the WLAN IP handsets have been registered and subscribed to the system Equipment required and already installed should include WLAN IP Telephony IP Telephony Manager 2245 WLAN IP Telephony Applications G...

Page 8: ...WLAN IP Telephony Handset Users Guide 8 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN Handsets The supported WLAN handsets are illustrated below WLAN Handset 6120 WLAN Handset 6140 ...

Page 9: ...y Handset Users Guide NN40011 039 Issue 1 2 BCM Rls 6 0 9 The WLAN IP Telephony Handset i2010 Select Down Soft Keys Power on Start Call Function Power off End Call Earpiece Display Up Line Microphone Menu Headset Jack ...

Page 10: ...ide 10 NN40011 039 Issue 1 2 BCM Rls 6 0 The WLAN IP Telephony Handset i2211 Power off End Call Push to Talk Radio Earpiece Display Up Select Down Soft Keys Power on Start Call Battery Release Function Line Headset Jack Menu Microphone ...

Page 11: ...WLAN IP Telephony Handset Users Guide NN40011 039 Issue 1 2 BCM Rls 6 0 11 The WLAN IP Telephony Handset i2212 ...

Page 12: ...on to terminate an active call Press the Start button to place a call Press the Line button to access the key labels for line appearances and line features Press FCN to open the Features list when in the active idle state Other handset functions are accessed via the Actv soft key Soft keys are located below the display area Use the four Soft keys to activate the displayed softkey feature Use the n...

Page 13: ...e WLAN Handset 6140 The priority PTT ring icon indicating an incoming call on the priority PTT channel This call overrides any other calls Muted Muted softkey pressed Locked Keypad Locked No Service The no service indicator indicates that you are out of the coverage area and cannot receive or place calls Indicates that the handset is downloading code The ring indicator icon is used to display the ...

Page 14: ...splay keys which show feature options D Menu key Displays the full description of the Display soft keys abbreviations and accesses the handset features E Function key Accesses handset functions when in active idle state The Function key also provides access to the User Option menu in the standby state F Line key Accesses the Feature menu G Up Down and Select buttons Enables you to navigate and act...

Page 15: ...n J Right arrow and Pound button Enables scrolling to the right for menu navigation Navigation of the Digital Mobility Handsets Function Key FCN Menu Key MENU Pressing and holding this key for 3 seconds enters the text message menu MSF MAIL Softkeys Power Off Disconnect Key This key is also used to turn on the handset Display Power On Start Call Key Info key when on an active call ...

Page 16: ...ber when active No Service You are outside the coverage area and cannot receive or place calls An audible alarm also sounds Return to the coverage area to re establish the connection Your battery pack charge is low An audible beep also sounds Replace your battery pack within two minutes You have a new voicemail message Melody A melody is played when the WLAN Handset is turned on for the first time...

Page 17: ...e Feature and display soft keys and to the right of the Ftre label on the display These button labels vary depending on the feature in use Note The WLAN Handset does not support scrolling Therefore any features that require the ability to scroll are not supported WLAN Handset and Voice Mail Configuration WLAN IP Telephony IP handsets have the ability to access Voice Mail mailboxes for both interna...

Page 18: ...ssing CallPilot Manager via Element Manager 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager 2 Alternatively double click on the Business Element Manager desktop icon ...

Page 19: ...d with the Element Manager interface 4 Open the Network Elements folder and select the IP Address of the BCM 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button ...

Page 20: ...WLAN IP Telephony Handset Users Guide 20 NN40011 039 Issue 1 2 BCM Rls 6 0 6 A warning screen will appear read the warning and click OK 7 You will be presented with the Element Manager interface ...

Page 21: ...ess CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click to Launch CallPilot Manager 9 You will be presented with a Security Alert Screen Read the alert and click Continue to this website to continue ...

Page 22: ...physical telephone extension It is recommended to make the Mailbox number the same as the extension number it is being assigned to Subscriber Mailboxes must be initialised before they can receive messages Until this is done calls will be redirected to the General Delivery Mailbox instead Please refer to the Initialising a Mailbox section of this guide 1 Click the Mailbox Administration heading 2 C...

Page 23: ...0011 039 Issue 1 2 BCM Rls 6 0 23 3 In the Mailbox box type the mailbox number 4 From the Mailbox Type list box select Subscriber Click the Submit button Available Mailboxes are dictated by the Keycode purchased and currently created mailboxes ...

Page 24: ...1 039 Issue 1 2 BCM Rls 6 0 5 The Subscriber Mailbox page appears The Subscriber Mailbox page appears Configure the Subscriber Mailbox properties as required Click Submit when complete A description of these properties is provided in the below table ...

Page 25: ...nsfers via the Auto Attendant to the mailbox owner Express Messaging Line Any calls to this line will be immediately transferred to the mailbox Note that if you enter an Express Messaging Line e g a Target Line that line cannot appear ring at any extension Also the Voicemail F985 DN should be set as the Prime set for that line see Telephony Services Lines Fax Only If the mailbox will use Express M...

Page 26: ...ox greeting While a call is being paged the system plays the mailbox spoken name and park string for example John Doe 101 The park string is played in the standard voice prompts or customized digits if you recorded them Page Type Select the required paging type facility The choices are Internal Zone Overhead Paging Both or None The default is none Paging Zone Select the Paging Zone to which the pa...

Page 27: ...his stage click on the Change link for the mailbox to record the spoken name Note The spoken Company name can also be recorded when initialising a mailbox Refer to the Initialising a Mailbox section of this guide for more information 8 Click on the Voice link and follow the instructions detailed in the Recording Prompts using CallPilot Manager section of this guide ...

Page 28: ...nes 1 When displayed click the Voice link The page you can record greetings and prompts from appears 2 In the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemai...

Page 29: ...ng illustration will describe how the handset options can be used for example to configure and initialize a voicemail box assigned against the WLAN extension Initialising a Mailbox Once the Subscriber mailbox has been created for the Digital Mobile handset the mailbox owner must initialise it before it can receive voice messages This involves changing the default mailbox Password to a new user Pas...

Page 30: ...ned against this extension 3 If you are assigning the mailbox to another extension select OTHR and entering the Mailbox number and password as a single string of digits for example 2120000 mailbox 212 default password 0000 Then press the soft key under OK or press the key 4 You will be prompted in the display to change your password Must change pswd ...

Page 31: ...start with 0 and press OK or 6 You will now be required to confirm the new password Re enter your new mailbox password and press OK or 7 You will be prompted to record your name At the tone record your name in the Company Directory It is recommended that you include your mailbox number in the recording for example Ed Jones mailbox 5354 ...

Page 32: ...ry but you can record an Alternate mailbox greeting for times when you are out of the office such as holidays If you do not record any mailbox greetings your Company Directory name recording plays to callers who reach your mailbox 1 On a WLAN handset press Ftre followed by 981 2 Follow the voice prompts or the display button options to open your mailbox 3 Open the Greeting options menu Press ADMI ...

Page 33: ...f this is the first time you are recording a greeting Not recorded appears briefly 6 You will be prompted to record a new greening Press YES or 1 and record you re greeting at the tone 7 Press OK or to end the recording Press OK or to accept the recording or press PLAY or 1 to listen to the greeting or press RETRY or 2 to re record the greeting ...

Page 34: ...or OK to select Telephone Ring 6 Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence 7 Press the Select button or OK to select Ring Cadence 8 Scroll to one of the desired options a Off ringer is turned off b PBX ringing uses the distinctive ringing pattern sent to the handset from the call server c Continuous ringing is continuous d Short Pulse ringing occurs in sho...

Page 35: ...vere For extremely noisy conditions 7 Press the Select button or OK to select the highlighted setting 8 Do one of the following a Press UP to return to the previous menu and set another option b Press to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state Enter Extension The Extension option enables...

Page 36: ... WLAN Handset 2211 user You can enable disable Push to Talk mode and select a channel 1 Press when in the standby state 2 Press the Up and Down buttons to scroll through the menu and highlight Push to Talk 3 Press the Select button or OK to select Push to Talk 4 Press the Up and Down buttons to scroll through the menu and highlight one of the following settings a Enable Enables Push to Talk mode b...

Page 37: ...nce the ringer press while the handset is ringing Feature and Function Menus You can view the features and functions programmed in your system using various menus soft key features and the Line DN features You can access some functions and features using one or more or the methods described in this section Feature and Function Keys The following table lists the features and functions available on ...

Page 38: ...does not have to be highlighted Function Menu FCN key Use the Function menu to view and activate the WLAN Handset functions Activate a function 1 Place the handset in the active idle or active off hook state 2 Press to display the first four functions in the display area 3 Press the Up and Down buttons to scroll through the list of functions The abbreviation is highlighted in the display area 4 Do...

Page 39: ...y 1 through 6 corresponding to the desired feature The feature does not have to be highlighted Program Feature Menu Items You must be in the active off hook state to program a Feature menu item External autodial 1 Press Feature 1 2 Press and a number key 1 through 6 corresponding to an available key 3 Dial the external number including routing codes 4 Press OK to store the number Internal autodial...

Page 40: ...dset Mute a call Make a Call There are many ways to make a call depending on your handset programming and the type of call External calls using line keys 1 Press to go off hook 2 Press to access the Feature menu 3 Press a number key 1 through 6 corresponding to the desired line key 4 Dial the external number External calls using intercom keys 1 Press to go off hook 2 Press to access the Feature me...

Page 41: ... information about the call such as the caller s name and extension Press Hold While on a call press and 2 The indicator for the line on hold flashes To retrieve a held call press while in the active off hook state Then press the number key corresponding to the flashing line number Headset You must have a headset installed on your handset to use this feature Connect the headset to the headset jack...

Page 42: ... a Push to Talk call 1 Press the Push to Talk button on the right side of the handset The start transmit tone sounds within two seconds The channel is active and the display screen shows the current active channel 2 Speak into the handset s microphone All WLAN Handsets 2211 that are monitoring that channel hear the transmission 3 Release the Push to Talk button The end transmit tone sounds The han...

Page 43: ... the Mute soft key The following prompt displays Mute Two Way Radio 2 Press the Yes soft key to mute the call The prompt disappears after three seconds if there is no response Unmute a Push to Talk call 1 Press the Unmute soft key The following prompt displays Unmute Two Way Radio 2 Press the Yes soft key to unmute the call The prompt disappears after three seconds if there is no response End a Pu...

Page 44: ...s as usual to go back on hook The Push to Talk session goes out of pre empted mode and becomes active again If an active Push to Talk call has not ended the audio is heard again Twinning The WLAN handsets have the ability to be twinned to a BCM digital desk set so that when a call is sent to the Digital desk set the WLAN handset also rings The programming for this is done under Unified Manager 1 L...

Page 45: ... 3 Click the Add button The Add Answer DNs dialogue box will be presented In here type the DN number of the Digital Desk set that the WLAN handset is to be twinned with then press the OK button 4 The WLAN handset will now ring whenever a call is placed to the Digital desk set ...

Page 46: ... Issue 1 2 BCM Rls 6 0 Avaya Documentation Links WLAN IP Telephony and Installation guide WLAN IP Handset 2210 2211 2212 User guide WLAN Handset 6120 and WLAN Handset 6140 User Guide Installation Devices guide CallPilot Manager Set Up and Operation Guide ...

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