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Chapter 7: Using the Voicemail Application

60

Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide

July 2006

 

Monitoring Incoming Voicemail Messages 

After a specified number of rings (see 

To change the number of rings before an unanswered call 

is forwarded

on page 50), the Voicemail Application answers an unanswered call and prompts 

the caller to leave a message. During the recording, information about the call is displayed in 
the display area. You have the option to listen to the message while the caller records the 
message. 

To listen to a Voicemail message while the message is being recorded

1. When the caller begins to record a message (after ringing stops), select the 

Lstn

 softkey.

You can hear the caller speaking, but the caller cannot hear you.

2. If you want to speak to the caller before the caller hangs up, select the 

Answ

 softkey.

You are connected to the caller, and any recording up to this point is saved.

Accessing Voicemail Options and Messages from any 
Telephone 

You can set Voicemail options or retrieve the Voicemail messages stored on your Quick Edition 
IP Telephone from any touch tone telephone. See 

To set Voicemail options or retrieve a 

Voicemail message using any telephone on page 61

 to set the following Voicemail options 

through Voicemail prompts:

●

Enable or disable email notification of voicemail. You may optionally use the web-based 

User Options

 interface to enable this feature instead (see 

Specifying an Email Address to 

Receive Voicemail Notifications on page 105

). 

●

Record your name. You may optionally access the 

User Options

 menu to record your 

name instead (see 

Recording Your Name on page 73

).

●

Record a personalized greeting. You may optionally access the 

User Options

 menu to 

record a personalized greeting instead (see 

Recording a Personalized Greeting on 

page 73

).

●

Delete a personalized Voicemail greeting to switch back to the standard greeting. You may 
optionally access the 

User Options

 menu to delete a personalized Voicemail greeting 

instead (see 

Switching from a Personalized Greeting to the Standard Greeting on 

page 74

). 

Summary of Contents for DC-Net 4621 SW

Page 1: ...Avaya one X Quick Edition Release 2 0 0 Telephone User Guide 16 600795 Release 2 0 0 July 2006 Issue 2 ...

Page 2: ...ya com QuickEdition Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com LicenseInfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REF...

Page 3: ...8 Accessing Telephone Applications and Options 19 Call Park Retrieve Application 20 Directory Application 20 Voicemail Application 20 Call Log Application 21 Telephone Options 21 Accessing Telephone Options using a Web Browser 21 Chapter 2 Installation 23 Introduction 23 Network Configuration 23 Growing Your Network 24 Important Networking Concepts 25 Pre installation Checklist 26 Installing the Q...

Page 4: ...oduction 47 Forwarding Calls 47 Chapter 6 Using Directories 51 Introduction 51 Working with Directories 51 Adding an Entry to Your Personal Directory 52 Viewing Corporate and Personal Directory Entries 55 Editing an Entry in Your Personal Directory 55 Deleting an Entry from Your Personal Directory 56 Chapter 7 Using the Voicemail Application 57 Introduction 57 Voicemail Overview 57 Retrieving Voic...

Page 5: ...st Level of the Display Area 79 Extending Services to Remote Users through the Teleworker Feature 79 How the Teleworker Application Works 80 Configuring the Teleworker Application 80 Specifying a Teleworker Server Host 83 Adding a Teleworker Client to the Network from a Remote Location 84 Enabling Disabling the Do Not Disturb Feature 86 Broadcasting Announcements through Paging 86 Adding and Selec...

Page 6: ...iewing and Modifying Speed Dial Assignments 102 Options on the Caller s Log Page 102 Options on the Terminal Settings Page 103 Options on the Voicemail Page 104 Enabling Disabling the Zero Redirect Feature 104 Selecting the Language of Voicemail Prompts 105 Specifying an Email Address to Receive Voicemail Notifications 105 Playing an Audio File Attachment 106 Options on the Teleworker Options Page...

Page 7: ...this chapter Intended Audience Issue Date How to Use This Document Document Organization Symbolic Conventions Typographic Conventions one X Quick Edition Documentation Intended Audience This document is intended for people who use Quick Edition IP Telephones For information about how to access system wide options for example to set the system date and time refer to the Avaya one X Quick Edition Sy...

Page 8: ...ns the following chapters Chapter Description Chapter 1 Introducing Your Quick Edition IP Telephone Describes each element on the face of the Telephone and outlines how to use the buttons and application softkeys Chapter 2 Installation Provides instructions for installing your Quick Edition IP Telephone Chapter 3 Using Your Quick Edition IP Telephone Describes making calls receiving calls holding ...

Page 9: ...h your own personalized list of frequently called numbers using a Personal directory Chapter 7 Using the Voicemail Application Guides you through retrieving playing and monitoring Voicemail messages Also describes how to manage Voicemail messages and change Voicemail options Chapter 8 Using the Call Log Application Describes how to view delete and make calls using Call Logs Chapter 9 Setting Telep...

Page 10: ... Quick Edition Telephone User Guide Document Number 16 600795 For information about how to access and modify system wide options including setting the system date and time configuring paging zones administering user groups and using the web based administration interface see the Avaya one X Quick Edition System Administrator Guide Document Number 16 600794 The Avaya one X Quick Edition System Admi...

Page 11: ...tion system offers a low cost server less Peer to Peer P2P telephony solution for small and medium sized businesses By eliminating the need for traditional PBX hardware the one X Quick Edition system enables small businesses and branch offices to enjoy significant savings Users simply plug the ready to use Telephones into their Local Area Network LAN and the system configures itself all of the Tel...

Page 12: ...emporarily incoming calls continue to be forwarded according to the Telephone s call forwarding rules and you can collect Voicemail messages from any touch tone telephone that has access to the one X Quick Edition network Figure 1 shows the face of an Avaya one X Quick Edition 4621 SW IP Telephone The diagram contains numbered callouts which identify the features softkeys and buttons If you are vi...

Page 13: ... 0 Telephone User Guide July 2006 13 Figure 1 The Avaya one X Quick Edition 4621 SW IP Telephone Note Note The Avaya one X Quick Edition 4610 SW IP Telephone has similar features softkeys and buttons 11 12 13 14 15 10 8 9 3 5 4 7 1 2 18 20 19 21 17 16 6 4 3 ...

Page 14: ...Feature buttons and a 4621 SW IP Telephone has 12 Line Feature buttons However the number of active calls that a Telephone can handle simultaneously is limited to three for 4610 SW IP Telephones and four for 4621 SW IP Telephones If you have a 4621 SW IP Telephone use the four Line Feature buttons closest to the top of each vertical bank to initiate and select calls The Idle icon see Interpreting ...

Page 15: ...the Telephone for connecting a headset 2 16 Hold Red button used to place a call on hold 17 Transfer Transfers a call to another Telephone 18 Conference Sets up conference calls with more than one other person 19 Drop Ends a conference call drops all parties 20 Redial Displays a list of all of the dialed numbers recorded in the Call Log 21 Dialpad Standard 12 button numeric dialpad for dialing tel...

Page 16: ...ne Feature buttons are presented in vertical columns on both sides of the display area These buttons are associated with call appearances and other call related features Line Feature buttons may also serve as application specific buttons in the Call Log or other applications For example pressing a Line Feature button in the Call Log Application selects the corresponding entry There are four applic...

Page 17: ...formation about the available choices see Choosing a Personalized Ringer Tone on page 78 The following table provides an overview of feedback tones Ringer Tones Meaning 1 Ring Call from another extension or the Public Switched Telephone Network PSTN Feedback Tones Meaning Busy A low pitched rapid tone repeated 60 times per minute The dialed number is in use On Hold ring ping A short intermittent h...

Page 18: ...e state of a call The following table provides an overview of the most commonly seen icons Icon Meaning Idle The associated Line Feature button can be pressed to initiate a call Engaged User actions are applied to the call HELD On Hold The connected call has been placed on hold Ringing A call has been forwarded to your phone Voicemail The Voicemail Application is handling the call Parked A call ha...

Page 19: ... of the VMail softkey provides access to user specific options and system wide options Note Note Some option settings can be viewed and modified using a web browser see Accessing Telephone Options using a Web Browser on page 21 For general information about these telephone applications and the options you can configure see the following sections Enabling Disabling the Do Not Disturb Feature on pag...

Page 20: ...e the entries in your Personal directory or the Corporate directory to dial outgoing calls quickly These records can be accessed through the Directory Application Dir softkey Initially the Personal directory is empty You can add records manually or add existing records from the Call Log to the Personal directory The Corporate directory is maintained automatically It contains up to date contact inf...

Page 21: ... page 54 Chapter 8 Using the Call Log Application covers viewing and deleting entries and making a call using the Call Log Telephone Options You can change telephone options through the Options button which is located below and to the right of the display area Using menus displayed through the Options button you can view and or set certain telephone parameters such as user and system options pagin...

Page 22: ...Chapter 1 Introducing Your Quick Edition IP Telephone 22 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 ...

Page 23: ...tension Numbers Network Configuration Figure 2 shows a typical network configuration A typical configuration consists of a customer supplied 10 100 Base T Ethernet Fast Ethernet LAN with wall jacks or Ethernet switches to which your Quick Edition IP Telephones and G10 PSTN gateway s are connected In addition an administration computer may be connected to the LAN to provide web based access to user...

Page 24: ...ave Quick Edition IP Telephones and can call each other by dialing an extension number from the Corporate directory PSTN lines may be connected to the network through one or more G10 PSTN gateway s To place external calls to the PSTN users must dial the 9 prefix before dialing the PSTN number External calls are routed via PSTN service provider trunks PSTN lines Calls to and from a SIP VoIP network...

Page 25: ...the Quick Edition IP Telephones to the same IP network segment If you have a complex network this means The IP addresses of all Quick Edition IP Telephones and G10 PSTN gateways must belong to the same network address space Avaya one X Quick Edition devices assign themselves IP addresses in the same network address space automatically if the Local Area Network LAN does not include a Dynamic Host C...

Page 26: ...supplied to the Telephone by connecting the Cat5 modular line cord to a 802 3af PoE enabled Ethernet LAN Option A shown in Figure 3 and Figure 5 shows a wall jack connection but you could connect the Cat5 modular line cord directly to a PoE enabled Ethernet switch If your Ethernet network does not provide 802 3af compliant inline power you must supply a PoE inline power supply such as the Avaya Mo...

Page 27: ...the Quick Edition IP Telephone Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 27 Figure 3 Connection Jacks 4621SW Option A LAN is 802 3af PoE Enabled optional facultatif optionale opcional ...

Page 28: ...r 2 Installation 28 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Figure 4 Connection Jacks 4621SW Option B LAN is not 802 3af PoE Enabled optional facultatif optionale opcional 1151B ...

Page 29: ...the Quick Edition IP Telephone Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 29 Figure 5 Connection Jacks 4610SW Option A LAN is 802 3af PoE Enabled optional facultatif optionale opcional ...

Page 30: ...r 2 Installation 30 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Figure 6 Connection Jacks 4610SW Option B LAN is not 802 3af PoE Enabled optional facultatif optionale opcional 1151B ...

Page 31: ...vice has version 2 1 the Telephones having older builds will display the software compatibility message Newer software available You cannot clear these notification messages the system clears them automatically when different software versions are no longer detected When you install a Quick Edition IP Telephone you are prompted for a name The one X Quick Edition system associates the name with a t...

Page 32: ...word must contain at least five numbers in the zero to nine range CAUTION CAUTION If you forget the password contact your technical support representative 9 Select the Next softkey 10 When you are prompted to confirm the password re enter the new password 11 Select the Next softkey The site identifier and name of the site is displayed as the Telephone creates the new network 12 When you are prompt...

Page 33: ...ension numbers are assigned to one X Quick Edition devices automatically when they are connected to the Ethernet LAN and powered on for the first time Extension numbers are assigned automatically in the order that one X Quick Edition devices register themselves on the network These extension numbers are retained by the devices afterward even through subsequent power cycles It is not usually necess...

Page 34: ...Extension numbers 400 through 499 are reserved for groups of Telephones and are assigned manually Extension numbers 500 through 599 are reserved to invoke Auto Attendant functionality Any extension number in the 500 through 599 range can be assigned manually to a custom Auto Attendant configuration ...

Page 35: ...Call on Hold Setting up Conference Calls Muting the Active Microphone Transferring Calls Making Calls The Quick Edition IP Telephone provides more than one way to initiate and take calls You can lift the handset press the Speaker button or press a Line Feature button or press the Headset button Tip Tip You can use an automatic dialing feature such as Speed Dial the Personal or Corporate directory ...

Page 36: ...ou press the prefix key When you enter a number that places a call to the PSTN or a SIP network pressing the key on the dialpad speeds up the dialing process 3 To hang up perform one of the following actions Return the handset to its cradle If you are using the speakerphone press the Speaker button If you are using a headset press the Headset button Making a Call using the Speakerphone The speaker...

Page 37: ...a G10 PSTN Gateway equipped with an audio amplifier and speaker the paging feature can be used to broadcast a message through the speaker at the same time For more information see Broadcasting Announcements through Paging on page 86 Receiving Calls The display area can display information about incoming calls including the name and number of the calling party The information on display depends on ...

Page 38: ...ion Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call While the active call is on hold you can make outgoing calls or select incoming calls To put a single active call on hold 1 If you are handling one active call press the Hold button The display area shows the HELD status of the call You can replace the handset without losing the call 2 To take the ca...

Page 39: ...ng call To put an active call on hold while you answer a second call 1 When information about an incoming call appears in the display area select the Line Feature button that corresponds to the incoming call The active call is automatically put on hold The display area shows an associated HELD softkey on the right side of the display area 2 Conduct and conclude the new call 3 To retrieve the held ...

Page 40: ...ponds to the connected party 2 Select the Drop softkey The remaining party is placed on hold automatically 3 To retrieve the held call select the Select softkey To place one of the participants on hold 1 Select the Line Feature button that corresponds to the party that you want to speak to privately 2 Press the Select softkey The other line is put on hold The display area shows an associated HELD ...

Page 41: ...h the handset or hands free microphone Pressing the Mute button mutes the active microphone Connected parties cannot hear you while the Mute indicator is on To activate muting while on a call Press the Mute button The Mute indicator remains on while the active microphone is muted To activate the microphone again press the Mute button Transferring Calls You can transfer an active call by dialing a ...

Page 42: ...After the dialed party answers your call speak to the dialed party 4 When you are ready to transfer the call press the Transfer button A message confirming the transfer is displayed 5 Select the Ok softkey To transfer a call without speaking to the receiving party first 1 With the calling party on the line press the Transfer button 2 When you hear the dial tone dial the number of the receiving par...

Page 43: ... other clerk in a different part of the store could then retrieve the call and continue the conversation with the calling party The second clerk might need to park the call again to go check the price of the item If the item is located in a different area of the store the clerk may choose to continue the conversation by retrieving the call using a different Telephone From the perspective of the pa...

Page 44: ...ked Call An UnPrk or Retrv softkey is displayed in the display area to retrieve parked calls You cannot retrieve a parked call if someone else retrieves the call first or the calling party hangs up or is disconnected An error message is displayed when a parked call cannot be retrieved To retrieve a parked call from the Telephone that was used to park the call 1 At the Quick Edition IP Telephone th...

Page 45: ...ck up the handset For hands free operation press the Speaker button or select the line associated with the parked call by pressing the associated Line Feature button If you are using a headset press the Headset button 2 Press the Retrv softkey A list of parked calls is displayed Each parked call is identified by a unique identifier The identifier includes the extension number of the Quick Edition ...

Page 46: ...Chapter 4 Using the Call Park Retrieve Application 46 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 ...

Page 47: ...l forwarding features let you specify rules for handling calls that are routed to your Telephone directly or through the Auto Attendant feature You can forward calls to the Voicemail Application on your Telephone an extension number listed in the Corporate directory or your Personal directory or the telephone number that you specify for example an outside line Note Note If your network has a G10 P...

Page 48: ...he dialpad 5 If you want to switch to your Personal directory select the MyDir softkey 6 Select the Line Function button beside the number to which calls will be forwarded 7 Select the Save softkey 8 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To forward all calls to the number you specify 1 Select the CFwd softkey 2 Select All Call...

Page 49: ...ngs on the Call Forwarding menu or press 2 on the dialpad 3 Select the Chg softkey 4 Select Directory on the Fwd After 3 Rings To menu or dial 2 on the dialpad 5 If you want to switch to your Personal directory select the MyDir softkey 6 Select the Line Function button beside the number to which calls will be redirected 7 Select the Save softkey 8 Select the Exit softkey to display the previous me...

Page 50: ...press 1 on the dialpad and then select the Save softkey If you want the unanswered call to be redirected to a directory press 2 on the dialpad and select the Line Function button beside the number to which calls will be redirected or select the MyDir softkey and choose a number from your Personal directory and then select the Save softkey If you want the unanswered call to be redirected to the num...

Page 51: ...th Directories Directories contain stored contact information You can make calls quickly and easily using the entries stored in a directory There are two types of directories Corporate directory This directory is populated and updated automatically It contains an entry for every Quick Edition IP Telephone in the one X Quick Edition network You cannot add entries to this directory edit the entries ...

Page 52: ...oftkey 3 Select the Line Function button beside the number that you want to dial The information associated with the entry is displayed 4 To place the call perform one of the following actions Pick up the handset Press the Speaker button Press the Headset button Adding an Entry to Your Personal Directory Each entry in the Personal directory can store a name and a telephone or extension number You ...

Page 53: ...r to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically The special characters and are entered by pressing the 1 dialpad key 5 Select the Next softkey 6 Press the keys on the dialpad to enter the telephone number or extension to associate with the entry To associate the entry with a PSTN number enter 9 first...

Page 54: ...A confirmation message is displayed 7 Select the Ok softkey 8 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry from a Voicemail record 1 Select the VMail softkey 2 Enter your Voicemail password this password is the same as your user options password and select the Done softkey 3 Select the Line Function button beside the...

Page 55: ...e dialpad enter the first character of the name associated with the entry Tip Tip A combination of both these methods may be used For example you could press 2 on the dialpad to move to the first entry starting with the letter B and then select the Page Right or Page Left button to display the next or previous page Editing an Entry in Your Personal Directory You can add delete or edit existing ent...

Page 56: ...o clear the display area Deleting an Entry from Your Personal Directory You can delete entries from your Personal directory one entry at a time To delete a single entry 1 Select the Dir softkey The Corporate directory is displayed 2 Select the MyDir softkey 3 Select the Line Function button beside the entry that you want to delete The information associated with the entry is displayed 4 Select the...

Page 57: ...rview The Voicemail Application on a single Quick Edition IP Telephone can store a maximum of 30 voicemail messages or total of 20 minutes of voicemail messages When your voicemail inbox is full callers hear a message indicating that voicemail storage has been completely filled and no more messages can be saved To recover storage space and allow callers to leave new messages delete some of the exi...

Page 58: ...ically checks for and retrieves any voicemail that is associated with its extension The two backup Telephones can each store up to five minutes of voicemail for a total of 10 minutes of backup storage space for the primary user Here is an example of how Voicemail backup services work If you have 17 minutes of voicemail stored on your Telephone and you disconnect the Telephone an additional 10 minu...

Page 59: ...is updated at the same time To play a Voicemail message 1 Select the VMail softkey 2 Using the keys on the dialpad enter your Voicemail password and then select the Done softkey 3 Select the Line Function button beside the entry that you want to play The entry at the top of the list number 1 corresponds to the most recently received message Information associated with the Voicemail record is displ...

Page 60: ...ing Voicemail Options and Messages from any Telephone You can set Voicemail options or retrieve the Voicemail messages stored on your Quick Edition IP Telephone from any touch tone telephone See To set Voicemail options or retrieve a Voicemail message using any telephone on page 61 to set the following Voicemail options through Voicemail prompts Enable or disable email notification of voicemail Yo...

Page 61: ...r information about G10 PSTN gateways see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide To set Voicemail options or retrieve a Voicemail message using any telephone 1 Using any touch tone telephone that has access to the one X Quick Edition network dial the extension of your Quick Edition IP Telephone 2 Wait for the Voicemail Application or Auto Attendant feature to answer the ...

Page 62: ...Chapter 7 Using the Voicemail Application 62 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 ...

Page 63: ...bined records Incoming Contains a record of received calls regardless of whether the calls were answered The information in the record comes from the services offered by your service provider Outgoing Contains a record of dialed numbers Tip Tip The display area may display a subset of the total number of entries stored on your Telephone To view the next set of entries press the Page Right button T...

Page 64: ...the web based options see Options on the Caller s Log Page on page 102 Making Calls using the Call Log You can dial a number quickly from one of the lists in the Call Log You must subscribe to a Caller ID service for the names and or numbers of incoming external calls to be recorded in the Incoming list If the number of the caller is unknown or private you cannot return the call In addition the nu...

Page 65: ...lect the Out softkey 4 Select the Line Function button beside the number that you want to edit dial The information associated with the entry is displayed 5 Select the Edit softkey 6 Use the Bksp softkey and the keys on the dialpad to enter a different number 7 Select the Dial softkey Deleting and Clearing Call Log Entries You can delete individual Call Log entries or clear all of the entries in t...

Page 66: ...ct the Clear softkey 4 Select one of the following options from the Call Log Options menu Reset Counter Clears the missed call counter Clear Incoming Clears the list of incoming calls Clear Outgoing Clears the list of outgoing calls Clear All Clears the missed call counter and the lists of incoming and outgoing calls 5 When you are prompted to clear one or more lists or the missed call counter sel...

Page 67: ...s are included in this chapter Accessing the Main Menu Viewing and Modifying User Options Enabling Disabling the Do Not Disturb Feature Broadcasting Announcements through Paging Adding and Selecting Speed Dial Entries Viewing Registration Information for Special Features Viewing Network Information about Your Telephone Accessing the Main Menu You can change the way that your Telephone works throug...

Page 68: ...rmation about Your Telephone on page 94 Viewing and Modifying User Options All user options are accessed through the User Options menu The following menu items are available Password Enable or disable password access to user option settings see Setting Password Options on page 71 Call Forward Enable or disable the forwarding of calls to Voicemail or another number and or change the number of rings...

Page 69: ... the right of the display area 2 Select Options on the Main menu or press 1 on the dialpad 3 Select User Options on the Options menu or press 1 on the dialpad 4 When you are prompted to enter a password press the keys on the dialpad to enter the password initially the password is 12345 If you changed the default password previously to a password known by you only enter that password instead 5 Sele...

Page 70: ...nge your name in the Corporate directory on page 77 To adjust the contrast level of the display area on page 79 To enable or disable Teleworker mode on a Quick Edition IP Telephone on page 81 To view the connection status of the Teleworker client telephone on page 82 To specify the host IP address of a Teleworker server on page 83 To add a Teleworker client configuration to the one X Quick Edition...

Page 71: ...ons the Voicemail password is updated at the same time the same password is used to access user options and Voicemail messages To change your password 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Password on the User Options menu or press 1 on the dialpad 3 Select Change Password on the Password menu or press 1 on the dialpad 4 Enter your exis...

Page 72: ...rea Setting up Call Forwarding You can select the CFwd softkey directly from the display area instead of setting up call forwarding through user options For instructions see Chapter 5 Redirecting Calls through Call Forwarding Recording and Managing Personalized Voicemail Greetings You can record your name and or a personalized greeting that may be played to callers when you are unable to answer th...

Page 73: ...ftkey again to re record your name 7 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Recording a Personalized Greeting When you record a personalized greeting your personalized greeting is played instead of the standard Voicemail greeting when you do not answer a call that has been redirected to the Voicemail Application Callers can cho...

Page 74: ...your personalized greeting causes the Voicemail Application to start using the standard greeting again To delete a personalized greeting 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Voicemail on the User Options menu or press 3 on the dialpad 3 Select Record Greeting on the Voicemail Options menu or press 3 on the dialpad 4 Select the Del soft...

Page 75: ...he Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Tip Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to change the number to which callers are redirected For more information about the web based options see Enabling Disabling the Zero Redirect Feature on page 10...

Page 76: ... Call Log on the User Options menu or press 4 on the dialpad 3 Select Reset Counter on the Call Log Options menu or press 1 on the dialpad 4 When you are prompted to reset the missed call counter select the Yes softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To delete all of the entries in the Incoming or Outgoing list 1 Acces...

Page 77: ...key presses to the Corporate directory name starting with the first character of the last name To change your name in the Corporate directory 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Name on the User Options menu or press 5 on the dialpad 3 Select the Chg softkey The cursor is placed at the end of the existing name 4 Select the Bksp softke...

Page 78: ... Choosing a Personalized Ringer Tone You can choose one of five ringer tones to alert you to incoming calls Each ringer tone has a different sound You can listen to each ringer tone before deciding which one to select To select a ringer tone 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Personalized Ringing on the User Options menu or press 6 o...

Page 79: ... to mid level To adjust the contrast to better suit your work environment and lighting eight contrast levels are available To adjust the contrast level of the display area 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Contrast level on the User Options menu or press 8 on the dialpad 3 To brighten the background select the softkey To dim the bac...

Page 80: ...ake place The VPN tunnel secures remote access to the one X Quick Edition network and supports seamless communications among all Quick Edition IP Telephones connected to the network Configuring the Teleworker Application You can add a Teleworker client telephone to the one X Quick Edition network locally or from a remote office This section explains how to configure a Teleworker client telephone b...

Page 81: ... updated dynamically as the connection status changes For more information see To view the connection status of the Teleworker client telephone on page 82 One of the Quick Edition IP Telephones or G10 PSTN gateways on the one X Quick Edition network will act as a Teleworker server to authenticate the Teleworker client and establish the session After a session has been established the Teleworker cl...

Page 82: ...n specified See To specify the host IP address of a Teleworker server on page 83 to specify the IP address Note Note A Teleworker client telephone cannot act as a server for another Teleworker client telephone If an IP address has been specified and the IP address belongs to a Teleworker client telephone the No Server message will be displayed When Not Authorized is displayed the Teleworker server...

Page 83: ...host as part of the configuration process For more information see Adding a Teleworker Client to the Network from a Remote Location on page 84 Given a connection to the one X Quick Edition network through a VPN the Teleworker client telephone at the remote office attempts to connect to one of the Quick Edition IP Telephones or G10 PSTN gateways a Teleworker server on the one X Quick Edition networ...

Page 84: ...note of its MAC address see Viewing Network Information about Your Telephone on page 94 This information is needed to add configuration settings to the one X Quick Edition network see Step 8 5 At the remote office configure a VPN tunnel to the one X Quick Edition network Refer to the manufacturer s documentation to configure the VPN Ask your LAN administrator to configure complementary VPN setting...

Page 85: ... the company one X Quick Edition network a new extension number and the user name associated with that extension number The Teleworker client accepts the new site identifier along with additional configuration information sent by the Teleworker server However the new configuration cannot be put into effect until the Teleworker client telephone is restarted 11 When a message prompting you to restar...

Page 86: ... DND on the Main menu or press 3 on the dialpad 3 Select the ON or OFF softkey whichever one is displayed to toggle between turning the feature on and off Tip Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to enable or disable the do not disturb feature For more information about the web based option see Enabling...

Page 87: ...tor Guide a Quick Edition IP Telephone can be configured to respond to pages to a specific zone from 2 to 8 All Quick Edition IP Telephones respond to broadcasts to the general page zone regardless of their individual zone configurations External paging equipment connected to G10 PSTN gateways is activated only when the general page zone is paged To broadcast an announcement to a paging zone 1 Pre...

Page 88: ... from the Call Log Copy an entry from a Voicemail record Tip Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to assign numbers to Speed Dial buttons For more information about the web based options see Viewing and Modifying Speed Dial Assignments on page 102 To add a Speed Dial entry manually 1 Press the Options b...

Page 89: ...l number A confirmation message is displayed 6 Select the Ok softkey 7 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry to a Speed Dial button from the Call Log 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming list is displayed 3 If you want to copy an entry from the li...

Page 90: ...o display the previous menu or press the Phone Exit button to clear the display area Editing a Speed Dial Entry The editing process allows you to change the name number and or button assignment of a Speed Dial entry before you save the changes To edit a Speed Dial entry 1 Press the Options button 2 Select Speed Dial on the Main menu or press 5 on the dialpad 3 Select the Line Function button besid...

Page 91: ...try 1 Press the Options button 2 Select Speed Dial on the Main menu or press 5 on the dialpad 3 Select the Line Function button beside the entry that you want to delete The information associated with the Speed Dial entry is displayed 4 Select the Del softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Viewing Registration Informa...

Page 92: ...a caller leaves a voicemail message on your Telephone Note Note To play the audio file your PC must be equipped with a media player that supports the G 729a CODEC To listen to the voicemail recording open the audio file using your media player For more information see Playing an Audio File Attachment on page 106 For information about how to configure and enable this feature see Specifying an Email...

Page 93: ...e Teleworker Application you can connect a Quick Edition IP Telephone to a high speed Internet connection at any remote office and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is r...

Page 94: ...bout your Quick Edition IP Telephone 1 Press the Options button 2 Select Set Details on the Main menu or press 7 on the dialpad 3 Perform one of the following actions To view the extension number name IP address and MAC address of the Telephone select the Ext softkey or press 1 on the dialpad To view the version number and other details about the software load on the Telephone select the Release V...

Page 95: ...etwork connection with a computer see Chapter 2 Installation The following sections are included in this chapter Logging in to the Web based User Options Interface Logging Out Changing Your User Options and Voicemail Passwords Options on the Home Page Options on the Caller s Log Page Options on the Terminal Settings Page Options on the Voicemail Page Options on the Teleworker Options Page Logging ...

Page 96: ... web browser whenever the web browser initiates a secure connection through SSL When the certificate is downloaded two security messages are displayed in the web browser The first message informs you that a secure link is going to be set up through SSL You can select an option to suppress the display of this message The second message prompts you to accept and optionally install the Quick Edition ...

Page 97: ... Release 2 0 0 Telephone User Guide July 2006 97 3 Click OK If you have not installed the self signed security certificate on your computer the following message is displayed 4 Perform one of the following actions To proceed without installing the security certificate click Yes ...

Page 98: ...n Release 2 0 0 Telephone User Guide July 2006 If you want to install the security certificate click View Certificate When the Certificate dialog box is displayed click Install Certificate and follow the on screen instructions The User Options login page is displayed ...

Page 99: ...s displayed Links to additional pages for viewing and setting Call Log options Terminal settings and Voicemail options and Teleworker options are displayed in the navigation bar on the left side of the screen Logging Out Log out before you exit the web browser To log out from the web based User Options interface Click Logout in the upper right corner of the User Options web page Click Home to view...

Page 100: ...icking Change Password in the upper right corner of the User Options web page enables you to change the password that is used to access user options through buttons on the Quick Edition IP Telephone Note Note The user options password also sets the Voicemail password for the Telephone If you change the user options password the Voicemail password is updated at the same time Options on the Home Pag...

Page 101: ...ion about this feature see Setting up Call Forwarding on page 72 Enabling Disabling the Do Not Disturb Feature Clicking Change in the Do Not Disturb DND dialog box enables you to select the Enable Do Not Disturb option For general information about this feature see Enabling Disabling the Do Not Disturb Feature on page 86 ...

Page 102: ...lecting Speed Dial Entries on page 87 Options on the Caller s Log Page The Caller s Log page displays a list of received calls and a list of dialed numbers For general information about these features see Using the Call Log Application on page 63 Clicking Clear Log clears the list of received calls Incoming list or dialed numbers Outgoing list Clicking Reset Missed Call Counter clears a counter th...

Page 103: ...nd also provides registration information for special Quick Edition IP Telephone features For general information about these features see Editing Your Name in the Corporate Directory on page 77 Viewing Registration Information for Special Features on page 91 Clicking Change in the Terminal Settings dialog box enables you to change the name that is associated with your extension number in the Corp...

Page 104: ...nish configuring the email notification of voicemail feature see Specifying an Email Address to Receive Voicemail Notifications on page 105 Enabling Disabling the Zero Redirect Feature Click Change in the Zero Redirect dialog box to enable or disable the zero redirect feature and specify an extension or telephone number for callers to redirect an unanswered call to the designated operator extensio...

Page 105: ...l be sent needs to be specified This can only be done through web based user option settings as described in the procedure below Finally enable the feature through web based user option settings as described in the procedure below or through Voicemail prompts see Accessing Voicemail Options and Messages from any Telephone on page 60 The audio component of the voicemail message is sent as an audio ...

Page 106: ...unning Microsoft Windows XP or 2003 and be equipped with a sound card Note Note The plug in is not compatible with N editions of the Microsoft Windows XP operating system In addition the plug in requires that you install Microsoft DirectX 9 0c or later runtime software and the Microsoft Installer installation program DirectX is an addition to the Microsoft Windows operating system and is needed to...

Page 107: ...formation about this feature see Extending Services to Remote Users through the Teleworker Feature on page 79 When Working Mode is set to Local Teleworker mode is disabled When Working Mode is set to Teleworker Teleworker mode is enabled Click Change in the Teleworker Options dialog box to enable or disable Teleworker mode and if required specify the IP address of a Teleworker server host Click Te...

Page 108: ...Chapter 10 Web based Telephone Options 108 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 ...

Page 109: ...Edition IP Telephone To access user options through the web based administration interface see Chapter 10 Web based Telephone Options To access the User Options menu 1 Press the Options button below and to the right of the display area 2 Select Options on the Main menu or press 1 on the dialpad 3 Select User Options on the Options menu or press 2 on the dialpad 4 If you are prompted to enter a pas...

Page 110: ...icemail 1 Zero Redirect Select Chg to specify number of call recipient Turn the feature On or Off 2 Record Name Record your name and save the recording 3 Record Greeting Record the greeting and save the recording 4 Call Log 1 Reset Counter Confirm your selection 2 Clear Incoming 3 Clear Outgoing 4 Clear All 5 Name Select Chg Edit the name and save the text 6 Personalized Ringing Select a ringer to...

Page 111: ...etting 79 calling hands free operation 36 initiating a call manually 36 putting call on hold to answer a call 39 putting call on hold to place a call 38 setting up conference call 39 calling continued transferring incoming call 41 using Call Log 63 using directory 51 using Speed Dial button 88 ways to initiate a call 35 Conference button 15 conference call dropping a single party 40 dropping all p...

Page 112: ...o PoE LAN 27 connecting to unpowered LAN 28 installation telephone connecting to PoE LAN 31 32 connecting to unpowered LAN 26 overview 23 package contents 26 power requirements 26 pre installation checklist 26 sharing LAN connection to computer 33 IP address of telephone determining 96 viewing 94 L Line Feature buttons 14 16 navigating applications 16 Log softkey 21 M MAC address of telephone view...

Page 113: ...icemail 19 software version and release number load compatibility messages 31 viewing 94 Speaker button 14 Speaker indicator 14 speakerphone using 36 Speed Dial application 87 adding entries to list 88 adding entry manually 88 copying entry from Call Log 89 copying entry from Corporate directory 89 copying entry from Voicemail record 90 deleting entries 91 editing entries 90 making calls using 88 ...

Page 114: ...4 changing password to access user options 59 enabling email notification through Voicemail prompts 60 playing audio file attachment 106 recording a personal greeting 73 recording your name 73 switching personalized to standard greeting 60 74 Voicemail application backup services 58 deleting a message 59 enabling forwarding of audio file 59 monitoring messages 60 overview 57 playing a message 59 r...

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