AV
A
L
O
N
www.avalonbrewer.com
(800) 561-6162
INSTALLATION MANUAL
AVALON
Gourmet
Gourmet
Gourmet
Gourmet
Gourmet
AVALON Gourmet Révision A
2.2
Warranty Return Procedure
In order to always offer you better, faster service, we request your cooperation for the return of parts under
warranty. We thank you in advance for taking the time to follow this procedure:
1. Please contact the Customer Service department to obtain an authorization.
2. It is important to fax a copy of the original invoice to Cafection at 1-800-463-2739 for approval.
3. Do not destroy any parts before receiving a written confirmation that this part will or will not be
credited or exchanged.
4. Keep a copy of the original invoice for your records.
5. A copy of the original invoice
must be included
with your parts returned.
PLEASE MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging!
6. Once the merchandise is received, Cafection will check the parts and apply a credit to your
account or exchange the merchandise if the warranty is applicable. Only guaranteed parts are
authorized for return.
7. We suggest you keep replacement parts on hand.
8. The warranty covers
regular
shipping
only. Overnight shipping charges will be applied to your
order. Orders must be received before 12:00 pm Eastern Standard Time to be shipped the same day*.
* Some conditions may apply.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 1-800-561-6162
2.3
Transport Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign off the shipment without proper inspection.
Should you choose to accept the delivery, it is mandatory that you record the following information on the
delivery slip. Remember that you take responsibility of the merchandise once you have signed the
delivery receipt.
You have 48 hours to report and file a claim for concealed damages to the transportation company.
*** Failure to comply to this procedure could lead to claim refusal by the carrier.
7
W
arranty
