UNIT OPERATING FAULTS
SERVICE AND INSTALLATION OF THE APPLIANCE SHOULD BE CARRIED
OUT BY AUTHORISED PERSONNEL ONLY.
THE MAJOR CAUSE OF OPERATING PROBLEMS WITH GAS LOG SPACE
HEATERS IS IMPROPER GAS PRESSURE, INCORRECT LOG PLACEMENT,
IMPROPER INSTALLATION, INCORRECT FLUE INSTALLATION,
INCORRECT SWITCHING OF BURNERS, DIPS/SPIKES IN THE INCOMING
POWER OR REVERSE POLARITY’S.
The above situations can cause such problems as changes in flame colour or
configuration, intermittent operations, changes in heat output, carbon build up or sooting,
bad odours, rattles or other sounds, start up failures and burner/s switching themselves
off. These are nearly always the result of improper installation or incorrect operation and
it may take sometime for these problems to show themselves. Before calling out a
technician you must be able to repeat the fault. If not a service charge will apply. One
should always in the event of a fault try resetting the heater. Read below.
Please Note: Incorrect installation of the unit, logs, flue pipe, gas pressure or operation,
which cause the above mentioned faults, are not covered under warranty and a service or
call out fee will be charged to correct such problems.
RESETTING THE HEATER
There are a number of reasons why sometimes the heater will switch itself off and is the
correct thing for the heater to do in certain situations.
Eg. Overheating, power failure or dips, windy conditions, pump failure, partial or full
blockage of flue pipe or no gas. All of these operations are monitored by the electronic
control box inside the heater, which is heat sensitive, pressure switch sensitive, flame
sensitive and water sensitive. If one of these items is not correct it will shut itself down.
To reset turn both burner switches in the off position, ensure the red button above the two
burner switches is not illuminated. (If a Remote Control is fitted have it in the off mode)
Then turn the power off at the power point for approximately 10 seconds. Then turn the
power point back on and the power L.E.D should be illuminated. If you have a Remote
Control fitted it should be switched to the on mode. Now switch down the right hand
burner switch and the rear burner L.E.D should start flashing, with the flue fan L.E.D
remaining steady. Now wait approximately 60 seconds for the rear burner to ignite. You
can tell when it has lit, even if you cant see any flames, by looking at the rear burner
L.E.D which should remain steady. Now repeat the same process with the front burner.
Turn on the front burner switch and wait approximately 60 seconds and the front burner
L.E.D will remain steady.
Then in approximately 5 minutes the convection fan should start and the heater has been
successfully reset. Note: if the heater is still warm when reset the convection fan may
already be running when the unit is powered up.
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