![AU G'zOne IS11CA Basic Manual Download Page 56](http://html1.mh-extra.com/html/au/gzone-is11ca/gzone-is11ca_basic-manual_3006357056.webp)
54
Appendix/Inde
x
Appendix/Index
Troubleshooting
Symptom
What you should check
Page
Cannot turn on
power by pressing
P
.
Is the battery pack charged?
P.9
Is the battery pack installed
correctly?
P.13
Did you hold down
P
for at
least two seconds.
P.10
The power
is turned off
automatically.
Is there enough power left in the
battery pack?
P.9
The power is
turned off while the
wake-up animation
is displayed.
Is there enough power left in the
battery pack?
P.9
Cannot make
calls.
Is power turned on?
P.10
Is an au IC-Card inserted?
P.14
Did you enter the correct phone
number? (Did you enter the phone
number starting with the area
code?)
P.30
Did you tap
after entering a
phone number?
P.30
Did you set the correct setting in
“Area Settings”?
P.51
Symptom
What you should check
Page
Cannot receive
calls.
Does the IS11CA receive an
adequate signal?
P.20
Is the IS11CA out of the service
area?
P.20
Is power turned on?
P.10
Is an au IC-Card inserted?
P.14
Did you set the correct setting in
“Area Settings”?
P.51
(out of service
area) appears.
Is the IS11CA out of the service
area or in a location where the
signal is weak?
P.20
Is your finger covering the area
around the built-in antenna?
P.8
Did you set the correct setting in
“Area Settings”?
P.51
Display and LED
indicator lights
or blinks, but
ringtone does not
sound.
Is the ringtone volume too low?
—
Is Silent mode set?
P.49
Cannot charge the
battery pack.
Are the charging devices
connected properly?
P.9
Is the battery pack installed
correctly?
P.13
Did you set the recording size to
“HD” and then start a movie?
To charge the battery pack, end the
movie or set the recording size to
other than “HD”.
—