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Appendix
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au After-sales Service Information
Service contents
Secure cell phone support plus
Member
Free member
Replacement
cell phone
delivery
service
Spontaneous
failure
1st year
Free
N/A
2nd year
and later
Customer
charge
1st: 5,250 yen
2nd: 8,400 yen
Partial damage, water
soak, irreparable
damage, theft and
loss
Holding
over and
repair
Spontaneous
failure
1st year
Free
Free
2nd year
and later
Free
(three-year
warranty)
Actual cost
Partial damage
Customer
charge
Upper limit:
5,250 yen
Water soak,
irreparable damage,
theft and loss
N/A
N/A
(model
change)
* All the prices written above include tax.
Replacement cell phone delivery service
◎
When you have trouble with your au cell phone, replacement cell
phone (same model, same color, including new battery) is delivered
to the specified place by calling to. Return your damaged cell phone
within 14 days after replacement cell phone is delivered.
◎
Available up to twice in a year from the day you use this service
as a start day. If you do not use this service in the past year at the
subscription to this service, it will be 1st and if you use, it will be 2nd.
* For details, refer to au homepage.
Holding over and repair
◎
Repairs due to water soak and irreparable damage are not covered
by this service.
◎
Damages and malfunctions intentionally caused by the customer as
well as those due to modification (e.g. disassembly, change of parts,
painting, etc.) by the customer are not covered by this service.
◎
You cannot receive a refund for replacement of the outer casing due
to stains, scratches, paint removal, etc. on the outer casing.