Troubleshooting 99
Suggested solutions
If problems persist:
BEFORE you call Customer Support, please have the following information
ready:
•
Detailed description of the problem
•
Motherboard manufacturer
•
System BIOS manufacturer
•
Make and model of DVD drive
•
DVD drive interface (IDE or SCSI)
•
Drive letter assigned to the DVD drive by Windows
•
DVD title(s) that are not working properly
•
Operating system name and version
•
ATI display adapter model or name
•
ATI display driver version
•
ATI DVD Player software version
•
Sound card name and manufacturer — if integrated, provide chipset type.
To email your system information:
1 Click Start, click Run..., then type MSINFO32. This will gather information
about your computer's configuration.
2 In the Microsoft System Information box, click File, click Export..., and
save the report as a .TXT file, which you can email to Customer Support.
(This file can be large — you may want to use a ZIP-compatible
compression program to reduce its size.)
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