
NOTE:
If the customer is using Call Forwarding or
Remote Line Access on lines assigned to the
MERLIN Attendant, the Attendant will
answer calls when the CF or RLA lines are
busy. Therefore, the night announcement
should instruct callers to call back in a few
minutes if the MERLIN Attendant answers.
Here’s a sample night announcement for this
situation: “You have reached ABC Motors.
Our hours are 9:00 a.m. to 6:00 p.m. Monday
through Friday. Please call back in a few
minutes if you want to be transferred to our
emergency service number. ”
2 Record the appropriate announcement. When you are
finished, dial ## to enter the announcement.
The two-beep confirmation tone sounds.
NOTE:
The delay between the time you dial ## to
enter the command and the time you hear the
confirmation tone represents the additional
recording time available for the message.
3 Continue programming or dial *## to exit authorized
caller mode.
4 Dial ## to disconnect.
PLAYING BACK
To confirm the recording of announcements, use the
ANNOUNCEMENTS
following procedure:
1 Dial *5 followed by the appropriate announcement
code:
1
=
Day announcement
2
=
Night announcement
4
=
Hold announcement
You hear the announcement as it was recorded.
Programming Features 2 - 9
Summary of Contents for MERLIN PIus
Page 1: ...AT T 518 600 042 MERLIN PIus COMMUNICATIONS SYSTEM MERLIN Attendant Installer s Guide ...
Page 8: ...Section 1 Installation Requirements ...
Page 23: ...Section 2 Initial Programming ...
Page 34: ...FIGURE 2 1 Blind Transfer process Programming Features 2 11 ...
Page 41: ...Section 3 Testing and Troubleshooting ...
Page 57: ......