AT&T MERLIN PIus, Installer'S Manual, Page: 31 / 57

RECORDING
The customer may elect to record these announcements in
ANNOUNCEMENTS
his or her own voice or the voice of another employee.
When recording the announcement, the speaker should
speak clearly, use a normal tone of voice, and pause after
each route number so that when the message is played the
caller has an opportunity to hear the number he or she
needs to enter. If announcements are being transferred
from a tape recorder, make sure the volume is not set too
high.
Day Announcement
Here is an example of a day announcement:
“You have reached AT&T. (Pause) If you are calling from
a rotary dial phone, please hold for assistance. If you are
calling from a Touch-Tone phone and you know the
extension of the person you are calling, please dial it now.
(Pause) For Sales, dial 1. (Pause) For Parts, dial 2.
(Pause) For Customer Service, dial 3. (Pause) Or stay on
the line for operator assistance. ”
Hold Announcement
Because unanswered calls are returned to the
MERLIN Attendant, a hold announcement must be
provided to tell callers what to do if a transfer fails. Here
is a sample hold announcement:
“Please hold during silence while your call is being
transferred. If you hear the greeting again, please dial
zero for assistance."
Follow the steps below to record announcements:
1 Dial *4 followed by the one digit code for the
announcement being recorded:
1 = Day announcement
2 =
Night announcement
4 = Hold announcement
2-8
Programming Features