89
Team functions
“Team Hold” general function
The system administrator can also activate the following function as an option: Calls that were ans-
wered on the lines can once again be signalled within the team if you press menu
❯❯❯
for a couple
of seconds, then select Team hold and press the end key. The renewed call can then be answered
and the conversation continued on any phone within the team.
Notes
• Activated features (such as a call diversion) for your phone's call number(s) also affect the way in
which calls are signalled on the team members’ direct call keys.
• If you yourself want to make an internal or an external call, use the INTERNAL key (I) to seize an
internal line; you can then dial an internal number immediately or seize an external line by dial-
ling a line code digit (your own call number is then busy as a result). You can also use an EXTER-
NAL key or a MULTIPLE-EXTERNAL key (ME) to make external calls. However the line’s call number
is then busy.
88
Team functions
Notes
• Activated features (such as a call diversion) for your phone's call number(s) also affect the way in
which calls are signalled on the team members’ direct call keys.
• To reach another team member directly, simply dial their team direct call key.
BROKER TEAM team function
Example of how call numbers are assigned: BROKER TEAM team function
The team in the example consists of three members: phone 1 with internal call number 10; phone 2
with internal call number 11; and phone 3 with internal call number 12. All three team members can
be reached from the outside under call numbers 20, 21 and 22.
As a member of a BROKER TEAM, calls to your call number are signalled both visually and acousti-
cally on your INTERNAL key (I). External calls are signalled on the EXTERNAL keys (E). At the same
time calls are also signalled (visually) on the team members’ MULTIPLE-EXTERNAL keys (ME). This
means the other team members also have the possibility of answering calls on the lines.
External
call numbers
Internal
call numbers
Internal call numbers
on the list of call keys
OpenCom 1000
4701 20
4701 21
E(xternal)
20
E(xternal)
21
E(xternal)
22
I(nternal)
10
ME(xternal)
20
ME(xternal)
21
ME(xternal)
22
I(nternal)
11
ME(xternal)
20
ME(xternal)
21
ME(xternal)
22
I(nternal)
12
Telephone 1
Telephone 2
Telephone 3
20
21
4701 21
21
10
11
12
