What to do?
Cause
Problem/error
time is regularly
updated on the
display unit).
•
•
Program time is extended due to the need
to redistribute the laundry in the drum.
UKS* (*unbalance system)
stability system engaged
due to unevenly distributed
laundry.
•
•
Washing machine needs more time
because the power mains voltage is too
low.
Low mains voltage.
•
•
Program time is extended by the duration
of the power supply failure.
Power supply failure.
Display does not
light up.
•
•
Check if the plug is connected to the
power outlet and whether there is electric
current (or voltage) in the outlet.
There is no voltage in the
appliance.
The wording on
the display unit is
•
•
Choose the preferred language (see
"STEP 5 / Settings / Choosing the
language").
You have not selected your
preferred language yet.
not in your
language.
Wet laundry
•
Loosen and redistribute the laundry and
select the Drain or Spinning program.
•
A small amount of laundry
will often be unevenly
distributed.
("unbalance" will
appear on display)
•
Increase the amount of laundry in the
washing machine and restart the program
(see "STEP 7: Start the wash / Adding or
removing laundry after the start of the
program").
There are traces of
grease (or grease
•
•
Wash the laundry again. When your
laundry is this heavily soiled, add more
washing powder or use a liquid detergent
The laundry was very
greasy.
rolls) on the
clothes.
in combination with a more powerful
(longer) program.
There are still
stains on the
laundry.
•
•
Use a detergent that contains bleach.
You used bleach-free liquid
detergent or powder
detergent for coloured
laundry.
•
•
Use special stain removers.
You selected an unsuitable
program.
There are white
residues of
•
Immediately rinse the laundry again.
•
This is not due to poor
rinsing by your washing
machine, but rather due to
•
Use liquid detergents that do not contain
zeolites.
washing powder
on the laundry.
phosphate-free detergents
Table continued from last page
38
Errors – what to do?
