Aquaprobe
®
AP-700, AP-800 & AP-2000 Instruction Manual
10401-00870 Rev R
19. Limited Warranty
All Aquaread
®
Meters are guaranteed for three years, Probes, Flow-Through Cells and
individual optical electrodes are guaranteed for two years from date of purchase against
defects in workmanship and materials when used for their intended purpose and
maintained according to instructions.
Cables and connectors are guaranteed for two years from date of purchase against defects
in workmanship and materials. This guarantee does not cover mechanical damage of any
kind, including connector damage caused by misalignment or the application of excessive
torque.
Consumables, such as pH/ORP electrodes, ISE electrodes, DO caps and all chemicals are
covered by an out-of-the-box warranty only. That is to say, if they are faulty when delivered,
they will be replaced. Thereafter, there is no warranty.
This warranty is limited to repair or replacement free of charge. Accidental damage,
misuse, tampering, lack of prescribed maintenance, water ingress through unprotected
Meter and Probe sockets, and damage caused by leaking batteries are not covered.
If service is required, contact our Service Department directly by email in the first instance
. Report the model number, date of purchase, serial number and
problem. You will be given a Returns Authorisation number by our Service Department.
You should then return the equipment,
thoroughly cleaned
, properly packaged, carriage
paid, to the address you are given. If the equipment is within warranty, any necessary
repairs will be carried out and your equipment will be returned free of charge.
If the repair is not covered by the warranty, you will be given an estimate for the costs of
repair and return carriage. Upon receipt of payment, your equipment will be repaired and
returned.
Please note:
The majority of perceived problems can be rectified by careful study of this
instruction manual, use of the
TROUBLESHOOTING
section below, or with a little help
from our engineers over the phone
. Always contact our Service Department prior to
returning any equipment.
19.1. Cleaning Prior To Return
In order to protect the health and safety of our employees, any equipment returned for
service must be thoroughly cleaned and decontaminated prior to despatch, and must be
accompanied by a completed copy of the Decontamination Certificate printed below. Any
equipment returned for service without a satisfactory Decontamination Certificate, or any
equipment deemed by our engineers to be contaminated, will be quarantined pending
receipt of a properly completed Decontamination Certificate.
Never clean the Probe with concentrated acid or alkaline based cleaning products
such as Decon 90. These products can strip the anodised finish from the Probe and
damage some of the plastic components.
© 2017 Aquaread
®
Ltd.
www.aquaread.com
Page 120 of 141
