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Troubleshooting 8-1

Chapter 8

Troubleshooting

Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily
be solved.

This chapter tells you what actions to take when solving common
computer problems. It is divided into three sections:

Preliminary checklist

Solving common problems

Resetting the computer

CHAPTER

Summary of Contents for A790

Page 1: ...A790 Operation Manual April 2008 ...

Page 2: ...TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice ...

Page 3: ...d power management features Earning the ENERGY STAR z When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air z If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable dependable and us...

Page 4: ...management sleep settings on computers and monitors can result in much savings annually Remember saving energy prevents pollution Because most computer equipment is left on 24 hours a day power management features are important for saving energy and are an easy way to reduce air pollution By using less energy these products help lower consumers utility bills and prevent greenhouse gas emissions ...

Page 5: ...k at the Computer 1 6 Right Side Components 1 6 Left Side Components 1 7 Rear Components 1 8 Front Components 1 10 Top open Components 1 11 Where to Go from Here 1 13 Chapter 2 Operating Your Computer 2 1 Starting and Stopping the Computer 2 2 Starting the Computer 2 2 Stopping the Computer 2 2 Using the Keyboard 2 4 Typewriter Keys 2 4 Cursor Control Keys 2 5 Numeric Keypad 2 5 Euro Symbol 2 6 Wi...

Page 6: ...less LAN Optional 2 23 Using the Modem 2 26 Using the Wireless Modem Optional 2 27 Using the GPS Optional 2 28 Using the Bluetooth Feature Optional 2 28 Chapter 3 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 4 Checking the Battery Level 3 5 Replacing the Primary Battery Pack 3 5 Battery Low Signals and Actions 3 7 Power Management...

Page 7: ... Selections 5 4 Main Menu 5 5 Advanced Menu 5 7 Security Menu 5 9 Boot Menu 5 11 Exit Menu 5 12 Chapter 6 Installing Software Drivers 6 1 How to Use the Driver Disc 6 2 Touchscreen Driver 6 10 GPS Driver 6 12 Using the OSD 6 13 Chapter 7 Caring for the Computer 7 1 Protecting the Computer 7 2 Using the Password 7 2 Using the Cable Lock 7 2 Using an Anti Virus Strategy 7 3 Taking Care of the Comput...

Page 8: ...odem Problems 8 10 PC Card Problems 8 10 Power Management Problems 8 11 Printer Problems 8 11 Software Problems 8 12 Sound Problems 8 12 Startup Problems 8 13 Other Problems 8 13 Resetting the Computer 8 14 Appendix A Specifications A 1 Appendix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety Notices B 3 On the Use of the RF Device B 6 USA and Canada Safety...

Page 9: ... provides information on installing and using peripheral devices z Chapter 5 Using BIOS Setup describes the BIOS Setup program that configures the computer s BIOS settings z Chapter 6 Installing Software Drivers describes how to install the drivers and utilities supplied with the computer z Chapter 7 Caring for the Computer gives you tips in care and maintenance z Chapter 8 Troubleshooting gives s...

Page 10: ...re shown in a bold typeset For example Press the Enter key to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a...

Page 11: ...s where conventional notebook computers just cannot measure up This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures z Unpacking z Connecting to AC power z Opening the cover z Turning on the computer z Turning off the computer Then you will find a section briefly introducing the external components of the computer And the l...

Page 12: ...r Disc This Operation Manual Inspect all the items If any item is damaged or missing notify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC power or internal battery power It is suggested that you use AC power when you start up the computer for ...

Page 13: ...ord One end terminates with a Tandem blade grounding listed molded on attachments plug with a 6 A 250 V NEMA 6 15P configuration other end terminates with a molded on appliance coupler 1 Make sure the computer is turned off 2 Plug the DC cord of the AC adapter to the power connector on the rear side of the computer n 3 Plug the female end of the AC power cord to the AC adapter and the male end to ...

Page 14: ... the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For information on using battery power see Chapter 3 Opening the Cover CAUTION Be gentle when opening and closing the cover Opening it vigorously or slamming it shut could damage the computer 1 Open the top cover by pulling on the cover latch 2 Lift up the cover You can tilt the cover forwa...

Page 15: ...ould start Turning Off To turn off the computer power use the Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five ...

Page 16: ...o n PC Card Slot Accepts a PC card for additional functions P 4 9 o Bay1 Slot May contain a floppy disk optical secondary hard drive secondary battery module p Audio Output Connector Connects a set of headphones external speakers with amplifier or an audio recording device P 2 21 q Microphone Connector Connects an external microphone P 2 21 r IEEE 1394B Port Connects a 1394B device such as a mass ...

Page 17: ... Side Components Ref Component Description See Also n Bay2 Slot May contain an extra battery pack or wireless modem GPRS GSM CDMA module o Battery Pack Supplies power to your computer when external power is not connected P 3 3 ...

Page 18: ...o a Port Replicator car mount both are available as an option q RJ 45 Connector Connects the LAN cable Includes a Link Indicator and an Active Indicator P 2 22 r Active Indicator Blinks green when the system is accessing the LAN P 2 22 s Link Indicator Glows green when the system has an available connection to LAN P 2 22 t RJ 11 Connector Connects the telephone line P 2 26 u VGA Port Connects an e...

Page 19: ...ription See Also w Serial Port Connects a serial device such as an external modem P 4 4 Kensington Lock Locks the computer to a stationary object for security P 7 2 IR Port Connects an IrDA compliant device for wireless data transfer P 4 5 ...

Page 20: ...ont Components Ref Component Description See Also n Top Cover Latch Locks the top cover P 1 4 o Stereo Speaker Set Sends out sound and voice from the computer P 2 20 p Handle Allows you to carry your computer for an easy grip ...

Page 21: ...Getting Started 1 11 Top open Components Ref Component Description See Also n LCD Screen Displays the output of the computer Can also have the optional touchscreen function P 2 18 P 2 12 ...

Page 22: ...ttery power indicator Glows green when the computer is using battery power Glows amber orange when the optional Bay1 Bay2 battery pack s capacity is under 5 Blinks amber orange when the primary battery packs capacity is under 5 even when the other battery pack is fully charged P 3 3 o Power on Standby mode indicator Glows green when the computer is turned ON Glows amber orange when the computer is...

Page 23: ...hapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the drivers if your dealer has not already done so See Chapter 6 To set a power on password See Security Menu in Chapter 5 To charge the battery pack for the first time See Charging the Battery Pack in Chap...

Page 24: ... basics If you are already a computer user but are new to notebook computers you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components z Keyboard z Touchpad z Touchscreen z Hard disk drive And these features z Starting and stopping the computer z Video features z Audio features z Communication feature...

Page 25: ...on programs to run on Your computer uses the Windows XP operating system Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Standby or Hibernation mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage t...

Page 26: ...gs in Windows you can place the computer in Hibernation mode by Closing the display cover Pressing the power button Press the power button If you choose to stop in Standby or Hibernation mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Page 27: ...ies z Typewriter keys z Cursor control keys z Numeric keys z Function keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter Several keys are added such as the Ctrl Alt Esc and lock keys for special purposes When the lock keys Caps Lock Num Lock and Scroll Lock are pressed their corresponding indicators light up The Control key is normally used in combination with other keys ...

Page 28: ...he indicator on the screen that lets you know exactly where on your screen anything you type will appear It can take the form of a vertical or horizontal line a block or one of many other shapes Numeric Keypad A 15 key numeric keypad is embedded in the typewriter keys as shown next ...

Page 29: ...on the keyboard z To press the Euro sign on the keyboard hold down either of the Alt keys and type 0128 on the numeric keypad of your keyboard z To press the Euro sign on an UK keyboard hold down the Alt Gr key and press 4 which has an Euro sign on it Windows Keys The keyboard has two keys that perform Windows specific functions Windows Logo key and Application key The Windows Logo key opens the S...

Page 30: ... way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinted on the keytop The hot keys are described next Key Description Switches the wireless LAN radio on and off NOTE z This function works only if an optional Mini PCI wireless LAN card is installed z The FAA Federal Aviation Agency...

Page 31: ...tem with DVI LCD LCD DVI DVI NOTE z When in full screen DOS mode or when playing DVD or MPEG file display switching is not allowed z If the display mode is set to 256 colors or lower or in DOS mode there will be only two modes for selecting CRT only and LCD CRT z This function only applies to Plug Play CRT monitors Switches the display off and on Switches the LCD backlight on and off Serves as the...

Page 32: ...ontrolling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad and two buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on the screen moves accordingly When your fing...

Page 33: ...ve your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place Scroll To scroll is to move up and down or left and right in the working area on the screen The scroll button located between the two buttons under the touchpad can be used to move vertically in a convenient way Press the upper part of the sc...

Page 34: ...xample if you are a left handed user you can swap the two buttons so that you can use the right button as the left button and vice versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touchpad you can use the standard Microsoft driver if you are using Windows ...

Page 35: ... communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons The touchscreen needs a special device driver support that allows you to easily use the computer without a mouse or touchpad see chapter 6 for details Here are some common terms that you should know when using the touchscreen Term Action Click Point Tap gently on the touchs...

Page 36: ...w location Scroll To scroll is to move up and down or left and right in the working area on the screen To move vertically place your finger on the right edge of the touchscreen and slide your finger up and down along the edge To move horizontally place your finger on the bottom edge of the touchscreen and slide your finger left and right This function works only after you install the touchscreen d...

Page 37: ...This allows the drive manufacturer to carefully optimize drive performance The system may come with an optional built in heater that automatically turns on for low temperature operation CAUTION z Make regular backups of your data files from your hard disk drive to optical discs or other storage media z Never try to remove or install the hard disk drive while the computer is powered on Doing so can...

Page 38: ...Operating Your Computer 2 15 4 Remove the two screws securing the hard disk drive compartment 5 Lift up the handle and pull on it to remove the hard disk drive compartment ...

Page 39: ...g the hard disk drive to the compartment and remove the steel plate cover 7 Lift up the hard disk drive from the compartment and replace it with a new one 8 Replace the steel plate cover and replace the two screws to secure the hard disk drive to the compartment ...

Page 40: ...Operating Your Computer 2 17 9 Replace the hard disk drive compartment to the computer and secure with two screws 10 Replace the battery pack ...

Page 41: ...tation as you can control the screen from your computer and face the audience at the same time z Dual view capability which allows you to expand your desktop on the screen to another display device so that you have more desktop space to work on z Power Management z Sunlight readable LCD display option NOTE z To take advantage of the enhanced video capabilities and before using the dual view capabi...

Page 42: ... resolutions you can connect an external CRT monitor that supports higher resolutions See Connecting an External Monitor in Chapter 4 for more information The following table lists the display modes supported by your computer Display Mode LCD Only CRT Only Simultaneous Display Resolution Colors 16 bit 800 600 32 bit 16 bit 1024 768 32 bit TABLE NOTE z 16 bit High Color or 65 536 64 K colors 32 bit...

Page 43: ...ed see chapter 6 for details z If you experience interference while recording try lowering the microphone recording volume The audio subsystem of your computer features z External audio connectors n and z A set of speakers o Ways of playing and recording sound vary with the operating system used See your operating system documentation or online help for specific information ...

Page 44: ... devices z Audio Output Connector can be connected to the line in connector of powered speakers with built in amplifiers headphones or earphone set z Microphone Connector can be connected to an external microphone for recording voice or sound NOTE When using external speakers headphones or microphone you cannot use the internal one ...

Page 45: ...Local Area Network module allows you to connect your computer to a network It supports data transfer rate up to 1000 Mbps To connect the network cable to the LAN module connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub Active Indicator Blinks green when the system is accessing the LAN Link Indicator Glows green when the system has an avail...

Page 46: ...54 36 18 9 Band GHz 5 15 5 35 2 412 2 462 2 4 Modulation Technology OFDM Orthogonal Frequency Division Multiplexing DSSS Direct Sequence Spread Spectrum OFDM Orthogonal Frequency Division Multiplexing NOTE 802 11g mode is backward compatible with 802 11b mode To take advantage of the WLAN feature make sure that the PROSet driver is installed correctly see chapter 6 for details If your WLAN card wa...

Page 47: ... to models with the wireless LAN module only z Turning the wireless LAN radio off is not the same as turning off the Windows WLAN utility Your computer has a built in Fn F1 WLAN hot key to switch the WLAN radio on off see Hot Keys in chapter 2 If you need to temporarily turn off the WLAN radio press Fn F1 To resume network connection press Fn F1 again After starting up your computer the wireless L...

Page 48: ...and then click Connect 6 Depending on the settings you may be asked to enter a wireless security password encryption key For more information on the Intel PROSet Wireless utility click Help in the Intel R PROSet Wireless window It takes approximately 30 seconds for your computer to make a successful WLAN connection and approximately 10 seconds to disconnect ...

Page 49: ... email or connect to an online service or bulletin board To connect the telephone line to the modem connect one end of the modem cable to the RJ 11 connector on the computer and the other end to the phone line NOTE z When using communication software you may have to disable power management z Set the COM port of the modem to COM3 z Set parameters such as modem speed baud rate and line type pulse d...

Page 50: ... switched data GSM data services enable you to use the GSM component of your computer as a built in modem You can use the service to connect to the Internet through an ISP or dial in to a corporate network to browse the Web or send and receive e mail messages z GPRS data transmission GPRS is a high speed data on service that enables you to transmit data over a mobile network Subscribing to a GPRS ...

Page 51: ...you are and where you are going you need GPS technology The Global Positioning System GPS is a worldwide radio navigation system Using the Bluetooth Feature Optional NOTE To take advantage of the Bluetooth feature the Bluetooth driver supplied with your computer must be installed see chapter 6 for details Depending on your model your computer may incorporate the Bluetooth capability for short rang...

Page 52: ... and transfer files Connecting to Another Bluetooth Device 1 Make sure that the target Bluetooth device is turned on discoverable and within close range See the documentation that came with the Bluetooth device 2 Double click the icon then click on New Connection or click on Bluetooth then Add New Connection Or right click the icon and then click on Add New Connection or ...

Page 53: ...tion Wizard window appears Select Express Mode Recommended then click on Next 4 Select the device to connect to and click on Next 5 Depending on the type of Bluetooth device that you want to connect to you will need to enter the pertinent information ...

Page 54: ...ss File Transfer The following screen appears 2 In the Wireless File Transfer window click Add to browse for the file to send The file s will show on the File Folder window 3 Click the target device from the Transfer enabled device window and then click Send to start the transfer procedure ...

Page 55: ...Operating Your Computer 2 32 For detailed information on using the Bluetooth Utility see the Bluetooth Utility Help on your computer by clicking on Help then Help ...

Page 56: ...l battery performance it is important that you use the battery in the proper way The topics in this chapter include z What is an AC adapter z How to charge the battery pack z When and how to initialize the battery pack z How to check the battery level z How to replace the battery pack z What happens when the battery is low and what actions to take z What is Power Management z How to save power CHA...

Page 57: ...er cord z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer z When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electri...

Page 58: ...ow you are using the computer When your applications often access peripherals you will experience a shorter operating time WARNING Do not use the battery pack beyond 60 C 140 F Permanent damage to battery cells may occur NOTE Additional information on proper use and care for the battery is provided in the Battery Pack Guidelines section in Chapter 7 Charging the Battery Pack NOTE z To prolong batt...

Page 59: ...tt 2 5 hours 3 5 hours CAUTION After the computer has been fully recharged do not immediately disconnect and reconnect the AC adapter to charge it again Doing so may damage the battery NOTE The battery level may automatically lessen due to the self discharge process 0 21 per day even when the battery pack is fully charged 100 This happens no matter if the battery pack is installed in the computer ...

Page 60: ... on the taskbar Click the icon if the computer is using AC power Replacing the Primary Battery Pack CAUTION z There is danger of explosion if the battery is incorrectly replaced Replace the battery only with the computer manufacturer s optional battery packs Discard used batteries according to the dealer s instructions z Do not attempt to disassemble the battery pack If you often rely on battery p...

Page 61: ...emove the two screws securing the battery pack to the computer 4 Lift up the handle and pull on it to slide the battery pack off the computer 5 Slide the front panel off the battery pack and replace it on a new battery pack ...

Page 62: ...ds on how you are using the computer If you are using the audio subsystem PC card hard or optical drives the battery might run out of charge very quickly Always respond to Battery Low by placing your computer on the Standby or Hibernation mode turning off the computer or connecting the AC adapter If you do not take any action the computer will automatically hibernate and turn off CAUTION If you fa...

Page 63: ...What When Power to the hard disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period When the entire system has been idle for a set period When you press Fn F12 When you close the cover The computer enters Standby mode The hard disk and display are turned off and the entire system consumes less power Whe...

Page 64: ... many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the system can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then shut down The next time you turn on your computer you...

Page 65: ...ing connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it z If you work with an application that uses a PC card exit the application when you finish using it z If you have a PC card installed remove it when not in use Some PC cards drain power even while they are inactive z Deactivate t...

Page 66: ... peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices z External monitor z Parallel device z Serial device z IR device z USB device z IEEE 1394B device z PC card CHAPTER ...

Page 67: ...fore turning on the computer 5 The monitor should respond by default If not you can switch the display to the monitor or to both simultaneous display or to multi display by pressing Fn F9 In Windows you can also change the display through the settings in Display Properties 6 You can change display settings through your operating system See your operating system documentation or online help for spe...

Page 68: ...standard parallel port into a high speed bi directional peripheral port Follow this procedure to connect a parallel device 1 Make sure the computer is not turned on 2 Plug the parallel device s cable to the parallel port on the rear of the computer 3 If the parallel device has independent power plug its power cord into an electrical outlet 4 If the parallel device has its own power switch turn on ...

Page 69: ...this procedure to connect a serial device 1 Make sure the computer is not turned on 2 Plug the device cable to the serial port on the rear of the computer 3 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the computer Instead use a modem that is powered by its own internal battery or external AC power ...

Page 70: ... the IR port of your computer within the effective range within 20 degrees vertical angle and within 20 degrees horizontal angle at no greater than 0 8 1 0 meter distance When using the IR port of your computer to transmit data Place the receiving device where the IR port of your computer faces its IR port within the effective range within 15 degrees vertical angle and within 15 degrees horizontal...

Page 71: ...communication note the following z Do not move the computer and IR device z Do not enter Standby mode z Do not use a cell phone or another IR device near the computer z Avoid strong light such as sunlight or fluorescent light z Disable the screensaver ...

Page 72: ...r computer has two USB ports that supports transfer rates up to 12 MB s for USB 1 1 devices and 480 MB s for USB 2 0 devices such as digital camera scanner printer modem and mouse To connect a USB device simply plug the device cable to one of the USB ports ...

Page 73: ...r that doubles the throughput of the original IEEE 1394A interface from 400 Mbit sec to 800 Mbit sec and dramatically increases the maximum distance of connections up to 15 feet away while a FireWire 800 optical repeater will connect devices up to 1000 meters 3300 feet away It allows connection of up to 63 devices The applications include mass storage device digital video DV camcorder or a digital...

Page 74: ... components that must remain outside the system for proper operation such as antennas for wireless applications Inserting and Removing a PC Card NOTE z Some PC cards require additional system resources Before using such PC card you may have to free other system resources for the PC card z Although some PC cards can be inserted and removed without turning off the computer you cannot remove or insta...

Page 75: ... instructions to complete the process To remove a PC card 1 Double click the Safely Remove Hardware icon on the taskbar and the Safely Remove Hardware window appears on screen 2 Select the PC card you want to disable from the list and click the Stop button 3 Push the eject button and the card will slide out slightly 4 Pull the card out of the slot ...

Page 76: ...1 System Memory Upgrade You can upgrade your computer by changing system memory to a maximum of 2 GB on the two 200 pin DDR2 SO DIMM slots However to avoid damage during the installation procedure please ask your dealer for help ...

Page 77: ...er BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the SCU program CHAPTER ...

Page 78: ...performance Starting SCU NOTE z The Setup screens shown in this chapter are for your reference only The actual items or settings on your computer may differ z The Setup program may have been updated after the publication of this manual z The settings you select in your operating system might override similar settings in Setup To run SCU press F2 when the prompt appears in the lower left corner of ...

Page 79: ...us Each menu title brings a specific menu z The center column of the menu displays the current configuration information of the system devices and memory items z The right column of the menu provides more detailed information when a menu item is highlighted z On the bottom keyboard keys are displayed for navigating the screen ...

Page 80: ...f description of keyboard usage is listed next Key Function Selects a menu title Selects an item or option Changes the value Enter 1 Brings up the sub menu when available 2 Opens or closes the option window when an item is selected Esc 1 Displays the Exit menu 2 Closes the option window if one is open F1 Displays help information F9 Changes the values to the setup defaults F10 Saves and exit the S...

Page 81: ...ins the system date and time as well as the IDE SATA interface setting of the system System Time sets the system time System Date sets the system date IDE Channel 0 Master Slave SATA Port 1 2 upon pressing Enter the following screen appears ...

Page 82: ...Sectors 8 Sectors 4 Sectors 2 Sectors and Disabled LBA Mode Control enables LBA that causes Logical Block Addressing to be used in place of Cylinders Heads and Sectors 32 Bit I O enables the 32 bit IDE data transfer Transfer Mode selects the method for moving data to from the drive The options are FPIO 4 3 DMA 2 1 Fast PIO 4 3 2 1 and Standard Ultra DMA Mode selects the mode for moving data to fro...

Page 83: ...Setup 5 7 Advanced Menu The Advanced menu contains the advanced settings Serial Parallel Port Configuration upon pressing Enter the following screen appears Serial Port A B C D enables the serial port ...

Page 84: ... the PXE optional ROM SATA Device 31 Function 2 when set at Compatible the SATA drive is Primary on SATA controller in Legacy mode The PATA drive is Secondary on SATA controller in Legacy mode When set at Enhanced the SATA drive is Primary on SATA controller in Native mode The PATA drive is Primary on PATA controller in Legacy mode SATA AHCI Configuration enables Windows XP Service Pack 1 plus IAA...

Page 85: ...rm your password by typing it again and pressing Enter You can set the supervisor user password to be required for starting up the system NOTE Password can be up to seven alphanumeric characters Diskette Access sets the supervisor user control on access to disk drive s The options are Supervisor and User Fixed Disk Boot Sector sets if a warning message will appear when the hard disk boot sector pa...

Page 86: ... s software by providing a protected space for key operations and other security critical tasks Using both hardware and software TPM protects encryption and signature keys at their most vulnerable stages operations when the keys are being used unencrypted in plain text form TPM is specifically designed to shield unencrypted keys and platform authentication information from software based attacks N...

Page 87: ...ge is listed next Key Function Selects highlight a boot device Changes the boot sequence 1 to 4 Loads the default boot sequence f or r Specifies if the device is fixed f or removable r X Moves the highlighted boot device from the Boot priority order list to the Excluded from boot order list and vice versa Shift 1 Deactivates activates the highlighted boot device on the Boot priority order list Whe...

Page 88: ...take effect Exit Saving Changes saves the changes you have made and exits SCU Setup Utility Exit Discarding Changes exits SCU Setup Utility without saving the changes you have made Load Setup Defaults loads the factory default values for all the items Discard Changes restores the previous values for all the items Save Changes saves the changes you have made ...

Page 89: ...ter some operating systems require custom software known as drivers to be installed If you purchased the computer with Windows pre installed your dealer may have already installed the drivers If not you need to install the drivers using the disc supplied with your computer This chapter describes how to install the drivers CHAPTER ...

Page 90: ...isc supports Windows XP Service Pack 1 operating system The available items may differ according to your computer model and operating system Do not remove the driver disc when installing the driver An autorun program is provided on the driver disc to help you easily install the drivers As you insert the driver disc the autorun program automatically starts If you need to start the program manually ...

Page 91: ... on Adobe Reader Browse CD Upon clicking on this on the first page browses the contents of the driver disc Exit Exits the driver installation Driver on the First Page IMPORTANT Except for the Touchscreen GPS and OSD driver to install the other necessary driver just click on the particular option and follow the onscreen instructions to continue and complete installation To install the necessary dri...

Page 92: ...her PROSet Installs the WLAN driver that allows your system to connect wirelessly to the Internet TouchScreen Allows you to use your fingers as a pointing device on the LCD screen refer to the next section for further instructions TPM Upon clicking this button on the first page the following screen appears Driver Allows you to install the driver for using the TPM Trusted Platform Module support fo...

Page 93: ...Installing Software Drivers 6 5 Bay2 Driver Allows you to use an extra battery pack or wireless modem GPRS GSM CDMA module on the Bay2 slot Driver on the Second Page ...

Page 94: ...USB to COM Allows you to use the wireless modem and GPS option features to transmit information wirelessly Bluetooth Allows your computer to connect to Bluetooth option compliant devices Refer to chapter 2 for detailed instructions on using the Bluetooth feature of your computer WCDMA Allows you to install the WCDMA driver and application CDMA Allows you to install the driver for using the wireles...

Page 95: ...rivers 6 7 GPS Upon clicking on this the instructions for installing the GPS driver appears refer to the next section for further instructions Driver on the Third Page Upon clicking on Next Page the following screen appears ...

Page 96: ...experience decreased performance After you install this item you may have to restart your computer KB885222 After you install Windows XP Service Pack 2 some 1394 devices such as digital cameras that use S400 speed may not perform as expected Install this update to help prevent this issue After you install this update you will have to restart your computer KB924692 Install this update to fix a situ...

Page 97: ...our Windows based system and gain control over it KB896984 Install this update to fix a situation where the Wireless Link icon does not appear in the notification area and the Send files to another computer icon does not appear on the desktop when you try to connect an infrared device Bay2 SCSI Allows you to use a SCSI device on the Bay2 slot Bay2 Smart Card Allows you to use a Smart Card reader o...

Page 98: ...k automatic calibration utility that includes the Battery Monitor and Battery Learning programs Help Displays the instructions for performing a battery calibration Touchscreen Driver To install the touch screen driver perform the following 1 Insert the driver disc into the optical drive 2 Click on TouchScreen and follow the onscreen instructions to continue ...

Page 99: ...ould now be loaded 4 After the system has finished rebooting click on the PenMount Monitor icon located on the taskbar to bring up the PenMount Control Panel 5 Click on Standard Calibration 6 Click on the four sides points and the plus sign on the screen to calibrate your touchscreen for use on the computer ...

Page 100: ...e Windows Logo Compatibility Test screen appears click Continue Anyway 6 When the next screen appears click Finish to exit the first part of the driver installation 7 Re boot your system for the changes to take effect 8 After the system has finished rebooting the Found New Hardware Wizard screen would appear Select Install the software automatically Recommended then click Next 9 When the Windows L...

Page 101: ...OSD Description Fn F3 Fn F4 Icon appears on the screen whenever you adjust Windows or any of its application program s volume control e g Windows Media Player etc to indicate the volume level The OSD disappears after a few seconds Fn F5 Fn F6 Icon appears on the screen to indicate the brightness level The OSD disappears after a few seconds Fn F9 Fn F9 Fn F9 LCD CRT Both Icon appears on the screen ...

Page 102: ...ower cord has been connected or unplugged The OSD disappears after a few seconds Exiting and Reactivating the OSD Utility To exit the OSD utility right click on the OSD utility icon on Windows system tray and click on Exit To reactivate the OSD utility 1 Double click on the file OSD EXE located on c Program Files OSD or 2 Restart the system ...

Page 103: ...tion and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance z How to protect the computer z What to note when using and storing the computer z How to clean the computer z What to note when using the battery pack z What to note when traveling with the computer CHAPTER ...

Page 104: ...ompt requesting for the password appears on the screen whenever the computer is turned on The password is set via the BIOS Setup program See Security Menu in Chapter 5 for instructions Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object...

Page 105: ...Strategy New viruses are always being developed nowadays and they are attacking computers even more easily with emails so commonly used worldwide You can also install a virus detecting program to monitor potential viruses that could damage your files ...

Page 106: ...e a strong magnetic field such as a TV refrigerator motor or a large audio speaker z Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will cause condensation inside the unit which may damage the storage media z Do not place the computer on an unsteady surface General Guidelines z Do not place heavy objects on top of the computer when it ...

Page 107: ...ery pack when it is nearly discharged When recharging make sure that the battery pack is fully charged Doing so may avoid harm to the battery pack z Operate the computer with the battery pack installed even when using external power This ensures that the battery is fully charged z If you will not be using the computer for a long period of time more than two weeks remove the battery pack from the c...

Page 108: ... source and as a battery charger z Hand carry the computer Do not check it in as luggage z Allow extra time for airport security Many airports inspect electronic devices carefully z If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat z When going through airport security it is recommended that you send the computer and flash ...

Page 109: ...are or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections z Preliminary checklist z Solving common problems z Resetting the computer CHAPTER ...

Page 110: ... sure that the cable connections are correct and secure z Make sure that the configuration information is properly set in the SCU program z Make sure that all the device drivers are correctly installed z Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consul...

Page 111: ...play Problems P 8 5 Hardware Device Problems P 8 6 Hard Disk Drive Problems P 8 6 Infrared Problems P 8 7 Keyboard Mouse and Touchpad Problems P 8 7 LAN Problems P 8 8 WLAN Problems P 8 8 Modem Problems P 8 8 PC Card Problems P 8 10 Power Management Problems P 8 10 Printer Problems P 8 11 Software Problems P 8 11 Sound Problems P 8 12 Startup Problems P 8 13 Other Problems P 8 13 ...

Page 112: ...in Chapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time z The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the estimated time initialize the battery See Initializing the Battery Pack in Chapter 3 for instructions Bluet...

Page 113: ...ower management Press any key to see if the screen comes back z The brightness level might be too low Increase brightness by pressing the Fn F6 hot key z The display output might be set to an external device To switch the display back to the LCD press the Fn F9 hot key or change the display through the settings in Display Properties z Try turning the computer off wait for a few seconds then turn i...

Page 114: ...Device Problems The computer does not recognize a newly installed device z The device may not be correctly configured in the SCU program Run the SCU program to identify the new type z Make sure if any device driver needs to be installed Refer to the documentation that came with the device z Make sure if the device needs any jumper or switch settings Refer to the documentation that came with the de...

Page 115: ...ions in between z Make sure that the device connected is using an equivalent speed z If you are printing to an infrared printer make sure that the appropriate driver is installed z If you are using any file transfer functions make sure that both the computer and the IR device have the appropriate software running z Make sure that there is no device radiating infrared rays such as remote controlled...

Page 116: ...with the touchpad z Make sure that the touchpad is clean LAN Problems I cannot access the network z Make sure that the device driver is correctly installed z Make sure that the LAN cable is properly connected to the RJ 45 connector and the network hub z Make sure that the network configuration is appropriate z Make sure that the user name or password is correct WLAN Problems I cannot use the WLAN ...

Page 117: ...z Make sure that the WLAN feature is turned on Fn F1 z Make sure that the SSID setting is the same for every WLAN device in the network z Your computer is not recognizing changes Restart the computer z Make sure that the IP address or subnet mask setting is correct I cannot communicate with the computer in the network when Infrastructure mode is configured z Make sure that the Access Point your co...

Page 118: ... power management Modem Problems The modem does not work z Make sure that the device driver is correctly installed z Make sure that the telephone line is properly connected z Make sure that the COM port in the communication software is correctly set z Turn off power management PC Card Problems The PC card does not work z Make sure that the PC card is correctly seated z If the card requires an IRQ ...

Page 119: ...ter automatically enters Standby or Hibernation mode when the battery pack is empty Do any one of the following Connect the AC adapter to the computer Replace the empty battery pack with a fully charged one The computer does not enter Hibernation mode with the Fn F10 hot keys z Make sure that the Hibernation function is specified for the sleep button z You might be using a PC card that prevents th...

Page 120: ...error message appears on the screen consult the software program s documentation for further information z If you are sure the operation has stop reset the computer See Resetting the Computer later in this chapter Sound Problems No sound is produced z Make sure that the volume control is not set too low z Make sure that the device driver is correctly installed z Make sure that the computer is not ...

Page 121: ...er Indicator does not light green z If you are using an external AC power make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly z If you are using the battery power make sure that the battery is not discharged When you turn on the computer it stops after POST z Restart your computer Other Problems The date time is incorrect z Co...

Page 122: ...ve in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods z Press Ctrl Alt Del on your built in keyboard z If the above action does not work turn off the computer ...

Page 123: ...lay with 1024 768 XGA eXtended Graphics Array resolution or 14 1 inch TFT color LCD display with 1400 1050 SXGA SXGA Super eXtended Graphics Array resolution or 17 1 inch wide TFT color LCD display sunlight readable and touchscreen option Video controller Integrated in 945GM chipset Intel GMA 950 graphics controller integrated 32 bit 3D 2D gfx core with Dynamic Video Memory technology supports Dir...

Page 124: ... 3 inch 315 255 70 mm 14 1 inch version 11 8 10 4 2 3 inch 315 265 70 mm 17 inch version 16 1 11 7 2 3 inch 410 296 70 mm Weight 12 1 inch version 12 9 lb 5 9 kg 14 1 inch version 13 2 lb 6 kg 17 inch version 18 7 lb 8 5 kg Temperature Operating 0 C 32 F to 60 C 140 F With HDD heater 20 C 4 F to 60 C 140 F option Storage 40 C 40 F to 70 C 158 F Humidity Operating 5 to 95 RH non condensing Altitude...

Page 125: ...ements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only APPENDIX ...

Page 126: ...no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures z Reorient or relocate the receiving antenna z Increase the separation between the ...

Page 127: ...ge radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Be...

Page 128: ...t the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter z Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger...

Page 129: ...e z Use caution when installing or modifying telephone lines z Avoid using the telephone function other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning z Do not use the telephone function to report a gas leak in the vicinity of the leak z Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub i...

Page 130: ...eets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed z Do not touch or move antenna while the unit is transmitting or receiving z Do not hold any component cont...

Page 131: ...G Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to provide a separation distance of at least 20 c...

Page 132: ...al and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned on the user must correct the situation at the user s own expense The user is encouraged to try one or more of the following ...

Page 133: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in nav...

Page 134: ...y 802 11a b g wireless LAN devices may not yet be harmonized in all countries 802 11a b g products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions other than those of designated use As a user of these products you are responsible for ensuring that the products are used only in the countries or regions for which they were intended...

Page 135: ...n currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Cher 68 Haut Rhin 05 Hautes Alpes 42 Loire 70 Haute Saône 08 Ardennes 45 Loiret 71 Saône et Loire ...

Page 136: ...se approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to co...

Page 137: ...4 液晶面板 X X X O O O 5 硬盘 X O O O O O 6 光驱 X O O O O O 7 键盘 X O O O O O 8 充电电池组件 X X O O O O 9 适配器 X X X O O O 10 电源线 X O O O O O 11 外部信号连接线 O O O O O O 12 钮扣电池 O O X O O O 13 风扇 X O O O O O 14 散热模块金属部分 X O O O O O 15 喇叭 X O O O O O O 表示该有害物质在该部件所有均质材料中的含量均在 SJ T 11363 2006 规定的限量要求以下 X 表示该有害物质至少在该部件的某一均质材料中的含量超出 SJ T 11363 2006 规定的限量要求本产品使用技术无法突破之 EU RoHS 除外项目并于下方使用项目说明 ...

Page 138: ...连接用高融点锡焊上铅为 85wt 以上的有铅锡焊 2 电子陶瓷部件压电组件陶瓷介质材料等内的含铅量 3 电子部件的玻璃内的含铅量 4 两种以上元素组成之焊料用于连接微处理器封装与针头且铅含量超过 80wt 并少于 85wt 5 铅于覆晶集成电路封装内用于铸模与基板之电子接点之焊锡 6 于钢材铝材铜材中的含铅量 7 通孔盘状及平面数组陶瓷多层电容器焊料所含的铅 8 电子接点的电镀其要求高可靠性且没有替代性材料之镉 9 电池内的含铅量 10 电池内的含镉量 11 使用于钮扣电池之含汞量 ...

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