User Manual
85
6.3.
No records found even though employee has
clocked in/out.
Reason
Solution
1. Unit power break for a long time
(time turn to zero as default).
Synchronize the time.
2. Minority employee fingerprint
false accepted.
1. Add records manually.
2. Adjust fingerprint matching precision.
3. Change another finger and enroll again.
6.4.
Clock’s time works fine, but FP scanner is off,
employee cannot attend.
Reason
Solution
1. Unit in dormancy status.
Press any key to activate.
2.Fingerprint scanner abnormal.
Restart the machine or change the fingerprint
module.
6.5.
We do not use the ID + fingerprint mode to
verify.
Reason
Solution
1. Wrong ID entered.
Enter the right ID.
2. This user has no right to use 1:1
identification method.
Set 1:1 identification method for this user.
6.6.
The unit beeps automatically when no one
punches in/out.
Reason
Solution
1. Direct sun light or too bright light.
Avoid direct sun light or other bright light.
2. Latent fingerprint on the surface of
sensor.
Clean sensor surface (Adhesive tapes
recommended).
Note:
If you have any other problems, please kindly email us the log files in zip or
rar (The log files are in Log directory in the installation directory of the software)!
