®
P/N 1011175 Rev. H 08/20
10
Problem
Possible Cause
Corrective Action
Unit only leaks water when
powered off.
Solenoid Valve is leaking due to debris
trapped within its plunger and seat.
Contact your local Authorized Service
Agency.
NOTE: This condition is not covered by
warranty. To prevent debris from entering a
solenoid, an in-water strainer must be used.
Unit only leaks water when
powered on.
Control Board inoperable or problematic.
Contact your local Authorized Service
Agency.
CYCLE/START button shorted.
No heat and the green Ready
Light flashes continuously.
Generator is open.
Contact your local Authorized Service
Agency.
Solid State Relay not closing.
Control Board inoperable or problematic.
Loose, burnt, or broken wires in heater
circuit.
Circuit is wired incorrectly.
Unit does not operate, power
switch is on, but light is off.
Unit unplugged.
Plug power cord into the appropriate outlet.
Circuit breaker is off.
Reset the circuit breaker.
Power cord defective or inoperable.
Contact your local Authorized Service
Agency.
Power switch defective or inoperable.
Green Ready Light and yellow
Steaming Light turn on and off
intermittently.
Hi-Limit Thermostat is tripping because of an
overheating Generator.
Verify the Generator Surface temperature
is 380–420°F. If temperature is above
420°F, contact your maintenance person or
Authorized Service Agency.
Hi-Limit Thermostat is tripping prematurely.
If the Hi-Limit Thermostat trips within 380–
420°F, contact your local Authorized Service
Agency.
Troubleshooting (Continued)
