Anritsu 3656C W1, User Manual, Page: 150 / 164

4-14 Troubleshooting Using the PVS Software with the ME7828A
4-36 PN: 10410-00784 Rev. A 3656C W1 Cal/Ver Kit & 2300-616-R PVS UG
9. The program returns to the main menu described in Section 4-9 “Application Interface – Main Menu Tab”
on page 4-23 .
4-14 Troubleshooting
Difficulty Running the Program
If you have difficulty getting the program to run properly:
1. Check your GPIB interconnection cables and addresses.
2. Check to see that the Windows GPIB is present on the boot drive, that it is properly configured, and that
it passes the National Instruments hardware and software tests.
3. This version of the verification software must be installed with the install program on the USB memory
device. The program does not run if it is just copied from the USB memory device to the hard disk.
4. Ensure that, after starting the performance verification software, the verification kit data USB memory
device is installed in the correct USB port and that it contains 20 files.
If, after checking the above, you are still having difficulty, contact your Anritsu customer service center and
ask for the Vector Network Analyzer support engineer for further assistance.
Difficulty Meeting System Specifications
If the verification software appears to run properly, but the results are not within the measurement limits
associated with the verification kit:
1. Check both the verification kit and calibration kit devices for signs of physical damage. Make sure that
the connectors are clean.
2. Ensure that the serial number of the verification kit USB drive matches that shown on the verification
kit.
3. Repeat the process with a fresh calibration. Save the results of both measurements as an aid in
troubleshooting, in case you require factory assistance.
4. When installing calibration devices, and when measuring verification devices, pay particular attention to
proper connector alignment and torque. Torque the connector using the torque wrench supplied with the
calibration kit.
5. Assure all active systems have been powered on at least one hour before the start of the calibrations.
If you still have difficulty after following the above steps, please contact Anritsu customer service and ask for
the Vector Network Analyzer support engineer for further assistance.