What if my RoboVac beeps 5 times with a solid red light when on the charger?
When your RoboVac beeps 5 times with a solid red light while charging, the issue is
usually with the battery. You can follow the steps below for troubleshooting.
1. Reconnect the adapter to the charging base. Make sure the white power indicator on
the charging base lights up.
2. Let the RoboVac dock on its own to make sure the charging pins are connected
properly.
3. Unplug the battery from the vacuum, leave it for 5+ minutes, and re-install the battery.
4. Charge for 6+ hours to see if the breathing orange light turns to solid blue.
Is the Voltage of my RoboVac Universal?
Q: Is the voltage universal? Does RoboVac come with a charger for my region?
A: RoboVac works with voltages from 100 to 240V. A charger for the region it is sold in
is in the packaging. If you want to use your RoboVac in other countries, you will need to
use a plug adapter.
9. What Should I Do if RoboVac is Offline?
-Make sure RoboVac is turned on and the WiFi indicator light is showing a solid blue
light.
-Please open the EufyHome app and wait for 5 seconds to see if RoboVac comes back
online. Try controlling the RoboVac from the app to see if it works.
-Make sure your Wi-Fi router and phone work properly.
-If the issue persists, press and hold the start button on the RoboVac for 10 seconds
until the RoboVac beeps or makes a "reset WiFi" voice alert to reset RoboVac’s WiFi.
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