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Anker Eufy G20 Series, Faqs

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Anker Eufy G20 Series Faqs Download Page 19

10. Voice Alerts & Quick Solutions for G20 Series

Voice Prompt

Cause & Quick Solution

Error 1: Front bumper stuck

Front bumper is stuck.
Tap it repeatedly to remove any dust;
if not, then move the device to a new position and
try again.

Error 2: Wheel stuck.
Check the wheel and move
it to a new position

Wheel may be stuck or trapped.
Clear any obstacles in the surrounding area and
check the wheel for any trapped dust. Move the
device to a new position and try again.

Error 3: Side brush stuck

Side brush may be stuck.
Please clean it and try again.

Error 4: Rolling brush
stuck. Remove and clean
the rolling brush

Remove the rolling brush, roller joint, roller brush
cover, and suction inlet to clean it.
Once cleaned, place the items back into the
device and try again.

19

Summary of Contents for Eufy G20 Series

Page 1: ...Eufy Customer Service Center FAQs for eufy Robotic Vacuum Cleaners G20 Series 1 ...

Page 2: ...urn to the Charging Station 6 2 What to Do if My RoboVac Gets Stuck under Furniture 8 3 What Can I Do If My RoboVac Keeps Getting Stuck on Carpets 8 4 Parts Maintenance Schedule Accessory Services on EufyHome App 9 5 How Often Should I Clean or Replace Accessories of My RoboVac 10 6 Tips for Charging and Using Your RoboVac G20 Series 12 7 Top FAQs about RoboVac Noise Related Issues 12 8 Top FAQs a...

Page 3: ...ection and distance it moves and automatically determines its cleaning route following a Z shaped path When the entire clean is finished it will clean the edge and corner following the edge of the house After that RoboVac automatically returns to the charging base 2 Can RoboVac G20 Series Clean My Entire House Before making a purchase you might be concerned about whether the RoboVac G20 series can...

Page 4: ...compared with the eufy Bounce series Due to the smart dynamic navigation G20 cleans the same area in less time compared with the eufy Bounce series All G series models support Auto return cleaning feature so when the initial cleaning cycle does not cover all the areas they will return to the charging base when the battery is lower than 20 recharge until the battery level is 80 and then navigate ba...

Page 5: ...s 4 suction modes Quiet Standard Turbo and Max The running time is different if it is set to different suction modes or running on a different floor The below data would be for your reference Hard floor Low pile carpet Quiet 600Pa 120 Min 80 Min Standard 900Pa 86 Min 70 Min Turbo 1500Pa 68 Min 50 Min Max 2000Pa 45 Min 36Min 5 ...

Page 6: ...g the cleaning process the charging station position may be shifted to another room due to these situations For G10 since it has one Gyroscope it can only be used on the hard floors so making sure no carpet in the house would affect G10 We only recommend our customers to use this model on hard floors The charging base is not in an appropriate place Make sure to install the charging base in a prope...

Page 7: ...red or high pile carpet Make sure to install the charging station somewhere that is easily accessible and against a wall Clean the charging pins on both the charging base and bottom of the vacuum with a dry clean cloth Make sure you start the Auto Clean when the RoboVac is on nearby the charging station Check if your Robovac was caught or gets stuck somewhere or whether it stopped with any errors ...

Page 8: ...as with a boundary strip Please contact support for the purchase link and instruction of using the boundary strips 3 What Can I Do if My eufy RoboVac Keeps Getting Stuck on Carpets eufy RoboVac generally has no issues cleaning low to medium pile carpets with a maximum height of 0 67in 17mm however RoboVac may be trapped if the carpet is high pile with a maximum height exceeding 0 67in 17mm Please ...

Page 9: ... refer to the following information for both WiFi and non WiFi RoboVac models For RoboVac models that support Parts Maintenance Schedule Accessory Services Only G10 Hybrid G20 series G30 series L70 series and X8 series support Parts Maintenance Schedule Accessory Services The EufyHome app can keep track of this for you and help remind you when it comes time to replace certain accessories Below are...

Page 10: ... or Replace Accessories of My RoboVac For optimal performance follow the instructions below to clean and maintain your RoboVac regularly The frequency of cleaning replacement will depend on your usage habits with your RoboVac 10 ...

Page 11: ... Note Only the RoboVac G10 Hybrid G20 Hybrid G30 Hybrid and L70 Hybrid support the mopping function 11 ...

Page 12: ...erwise it may not be able to clean the entire house efficiently 3 After charging start the RoboVac from its charging base to ensure the RoboVac is able to successfully return to the charging base on its own 4 It is not necessary to move the RoboVac manually Its smart navigation automatically determines the cleaning route by following a Z shaped path 7 Top FAQs about RoboVac Noise Related Issues Wh...

Page 13: ...ls and adjust to Standard Suction for a try What if my RoboVac has a rolling brush noise when it s running To confirm whether the noise comes from the rolling brush part please remove the brush guard and rolling brush and run the vacuum without the 2 parts Let us know whether the noise persists when the vacuum is running without the 2 parts If the vacuum runs quietly with the 2 parts unattached pl...

Page 14: ...my RoboVac runs with a suction fan noise If the noise is not from the side brush motor nor the rolling brush then it might be from the suction fan You can refer to the following troubleshooting to have a try 14 ...

Page 15: ... parts that have gotten wet make sure they are completely dry before re installing If water went into the suction fans the internal parts would be damaged What if my RoboVac has a clicking noise in the side brush If there is a clicking sound when you rotate the side brushes manually with the side brushes on It indicates that the noise is from the side brush motor Replacing the side brush motor cou...

Page 16: ...tery from being overcharged Once the RoboVac is fully charged it will stop drawing power In this way the vacuum can be always ready to go and cleans on schedule every day If you are leaving for a long time like one week it s recommended to unplug the adapter and the charging base and turn off the main power switch of your RoboVac for safety What if my RoboVac charges with a red indicator If your R...

Page 17: ...he issue What if my RoboVac cannot power on To activate the machine users have to turn on the main power switch first then press the start button on the top or on the remote If your RoboVac can be charged normally showing solid blue light when fully charged but does not start up at all when you press the start pause button you can check the following 1 Make sure the main power switch on the bottom...

Page 18: ... the Voltage of my RoboVac Universal Q Is the voltage universal Does RoboVac come with a charger for my region A RoboVac works with voltages from 100 to 240V A charger for the region it is sold in is in the packaging If you want to use your RoboVac in other countries you will need to use a plug adapter 9 What Should I Do if RoboVac is Offline Make sure RoboVac is turned on and the WiFi indicator l...

Page 19: ...to a new position Wheel may be stuck or trapped Clear any obstacles in the surrounding area and check the wheel for any trapped dust Move the device to a new position and try again Error 3 Side brush stuck Side brush may be stuck Please clean it and try again Error 4 Rolling brush stuck Remove and clean the rolling brush Remove the rolling brush roller joint roller brush cover and suction inlet to...

Page 20: ...sor and try again Error 7 Wheel suspended Please move the device to a new position Wheels may be suspended in air Move the device to a flat surface and a new position close to the original position then try again Error 8 Low battery shutting down device Please charge your device Low Battery system will shut down Charge the device and try again Error 9 Magnetic Boundary Strip detected Move device t...

Page 21: ...picked up Please put the machine back near the starting place The device is being picked up Please put the machine back near the starting place Error S1 Battery Error Refer to Owner s Manual or App for help Open the battery compartment and check whether the battery is connected and restart the device Battery Temperature may be too high or low wait until the battery falls to normal temperatures bef...

Page 22: ...issue persists contact customer support for help Error S4 Suction Fan Error Refer to Owner s Manual or App for help Check whether the fan blades are stuck in an unknown object before restarting the device Clean the dust collector and filter before restarting the device If the issue persists contact customer support for help Error S5 Rolling Brush Error Refer to Owner s Manual or App for help Remov...

Page 23: ...th Tracking Sensor Error Refer to Owner s Manual or App for help Check and clean the path tracking sensor for unknown objects before restarting the device If the issue persists contact customer support for help 23 ...

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