Amulet Hotkey DXZC-AM User Manual Download Page 2

DXZC-AM and DXZC-AMC Manual

Security Edition

www.amulethotkey.com |

2

©2016 Amulet Hotkey Ltd. All rights reserved.
Information in this document is subject to change. No part of this document may be reproduced through any means including (but not limited to) electronic or
mechanical, without express written permission from Amulet Hotkey Ltd. Amulet Hotkey Ltd may have patents, patent applications, trademarks or copyrights or
other intellectual property rights covering subject matter in this document. PC-over-IP, PCoIP and the PCoIP logo are registered trademarks of Teradici Corp.
Amulet Hotkey and ‘solutions you can bank on’ are registered trademarks of Amulet Hotkey Ltd. Other product names and company names listed within this
document may be trademarks of their respective owners. Amulet Hotkey products are designed and built in the UK.

Warnings

To reduce the risk of electric shock, do not remove any
circuit board or power supply covers. There are no user
serviceable parts inside; refer to qualified personnel.

To reduce the risk of fire or electric shock, do not
expose this appliance to rain and moisture. The
appliance should not be exposed to dripping or
splashing and no objects filled with liquids should be
placed on or near the appliance.

Safety instructions

1 Clean the product only with a dry cloth.

2 Keep the product away from liquids.

3 Install in accordance with these instructions.

4 Do not install near significant sources of heat.

5 Ensure the product is properly earthed.

6 Only use attachments and accessories approved by

Amulet Hotkey.

7 Refer all servicing to qualified personnel.

Laser Safety Notice

The DXZC-AM and DXZC-AMC zero clients can be fitted with SFP
network modules that contain Class 1 lasers. The SFP module
emits invisible radiation which can cause harm if installed or
serviced incorrectly. Follow the guidelines below:

Warning:

Class 1 laser product

Warning:

Invisible laser radiation can be emitted from the

aperture of the SFP port when no fiber is connected. To avoid
exposure to laser radiation,

do not

stare into open apertures.

Warning:

Only trained and qualified personnel should be

allowed to install, replace, or service this equipment.

Shipment and Product Inspection

Your zero client and cables were carefully packed prior to
despatch to guarantee safe transit. However, we recommend
that you thoroughly examine all packaging and contents for
signs of physical damage before use.

If any damage has occurred, please notify the shipping company
and your supplier immediately otherwise claims for damage or
replacement may not be granted.

Retain the original packaging for use in the event that the
equipment has to be stored, shipped or returned for service. If
you choose to dispose of the packaging, please do so in an
environmentally friendly fashion.

Thank you

Thank you from everyone at Amulet Hotkey for purchasing this
product. Much time and energy has gone into making this the
best and most reliable solution available.

With over 20 years of experience working around the world in a
variety of installations, we are confident we have provided a
state-of-the-art unit that will provide you with long and reliable
service regardless of the application.

To get the best from this product, please take time to study this
manual carefully even if you are familiar with other Amulet
Hotkey products.

Technical Support

Contact Amulet Hotkey technical support for expert
assistance:

EMEA

+44 (0)20 7960 2400

[email protected]

N America

+1 (212) 269 9600

[email protected]

APJ

+61 431 930 884

[email protected]

Or, look at the resources page on our website:

https://resources.amulethotkey.com/resources

Summary of Contents for DXZC-AM

Page 1: ...Revision 2 4 June 2016 HB DXZC 0003 DXZC MANUAL SECURITY EDITION DXZC AM DXZC AMC PCoIP Zero Clients...

Page 2: ...e SFP module emits invisible radiation which can cause harm if installed or serviced incorrectly Follow the guidelines below Warning Class 1 laser product Warning Invisible laser radiation can be emit...

Page 3: ...lar installation If this device does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the i...

Page 4: ...re 13 3 2 Controlling the use of USB devices 13 3 3 Event logs 14 3 4 Secure disposal of DXZC AM and DXZC AMC devices 14 4 DXZC AM DXZC AMC zero client features 15 4 1 Front panel 15 4 2 Rear panel 16...

Page 5: ...aintenance increased security and cost savings See section 1 3 for details 3 1 4 LAN WAN Copper Fibre 2 1 Example PCoIP system with DXZC AM zero client 1 DXZC AM zero client dual video head 2 Monitors...

Page 6: ...ore general information about PCoIP zero clients visit www teradici com Note Other remote computing protocols use client rendering To render an image on the client each command from the host and each...

Page 7: ...tal video audio and USB data generated by the PC and compresses and encrypts this data It then transmits this data in real time over an IP network to the user s PCoIP zero client Amulet Hotkey PCoIP h...

Page 8: ...we strongly recommend that you implement a robust and secure password policy Where possible use a machine generated password of eight or more characters We also recommend that you provide your DXZC A...

Page 9: ...only With no USB or audio data PCoIP uses approximately 32Kbit s per pair of monitors General office use that is writing documents consumes between 300 500Kbit s PCoIP only sends display changes so a...

Page 10: ...ministrator Guide available to download from the Teradici website 2 9 1 PCoIP Management Console The PCoIP Management Console has a web interface that allows you to manage multiple devices PCoIP zero...

Page 11: ...owing check boxes Disable Administrative Web Interface Disable Management Console Interface If you keep the AWI and CMI enabled so that zero client administration is not restricted to the local On Scr...

Page 12: ...DXZC AMC Manual Security Edition www amulethotkey com 12 Without these spacers airflow is restricted and can cause higher than usual temperatures in some units Important Do not stack units without us...

Page 13: ...ction 2 9 4 Therefore you must make the configuration changes described below on each zero client unit before you deploy it to end users The DXZC AM zero client supports access control of peripheral U...

Page 14: ...your zero clients You can also enable enhanced logging for a single category of log entries such as USB entries or Smartcard entries 3 From the home screen choose Configuration Time Configure the Net...

Page 15: ...00 Level 1 and is compatible with 5V 3V and 1 8V smart cards For an overview of smart card authentication see section 6 4 4 DXZC AM front panel 7 1 2 3 4 5 6 DXZC AMC front panel 7 1 2 3 4 5 6 8 4 1 F...

Page 16: ...1 DisplayPort connector Video output 2 DisplayPort connector By default the On Screen Display OSD displays on the monitor connected to video output 1 Alternatively you can specify video output 2 as th...

Page 17: ...tively you can connect USB audio devices to any USB socket on the front or rear panel 5 2 Connect to a PCoIP host The DXZC AM connects to a remote PCoIP host via the network port DXZC AM zero clients...

Page 18: ...mainly used for testing and evaluation purposes Note See section 5 4 for more information about using the SLP Discovery connection method Using a connection broker A third party connection broker is...

Page 19: ...their monitors There is a pause while the zero client acquires the host IP address the PCoIP On Screen Display OSD briefly shows a connection progress screen see below on the monitor attached to vide...

Page 20: ...support pre session smart card authentication 15134 299 Teradici Knowledge Base articles are available to registered users at techsupport teradici com In session authentication The smart card is used...

Page 21: ...ble solution is to implement fix 1 7 This section describes how to resolve a display problem that can affect PCoIP systems that use TERA2 hosts and zero clients Note For other known TERA2 display issu...

Page 22: ...sking environment the most reliable solution is to implement fix 1 We do not recommend fix 2 if the physical monitor arrangements are likely to differ for each zero client Repeat these steps on each z...

Page 23: ...gy to the Windows operating system 1 On the host PC right click the PCoIP icon in the notification area of the Windows taskbar Then click Open Properties 5 Disconnect then reconnect the PCoIP session...

Page 24: ...e on request USB connections DXZC AM 4 x USB 2 0 Type A including keyboard and mouse ports DXZC AMC 3 x USB 2 0 Type A including keyboard and mouse ports Note USB 2 0 devices are supported but not in...

Page 25: ...er DXZC AMC Standards ISO 7816 EMV 2000 Level 1 GSA FIPS 201 approved product list Protocols T 0 T 1 2 wire SLE 4432 42 S 10 3 wire SLE 4418 28 S 9 I2C S 8 Supported card types 5V 3V and 1 8V smart ca...

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